Archive for Maj, 2014

How quickly can you get to a million rand?

By admin, 29 maja, 2014, No Comment

Everyone can do with a million…and you might just be able to get there without winning the Lotto.

Gumtree has just issued an infographic that tells professionals in various careers how long they will have to wait before they can call themselves millionaires. According to the infographic, a DJ will have to work for about 9 years before they hit the target, whereas a Human Resources Manager will only have to slog away for 4 years.

The infographic also includes links to various jobs to be found on the portal itself and links to important career tips, including how to dress appropriately for the office.

Gumtree has over 55,000 jobs listed on the platform across all sectors. Job seekers can also post their skill set online in order to meet prospective employers. There are also various short courses and evening classes advertised online for those considering a career change.

“Gumtree is a great place to connect prospective employees and employers,” says Claire Cobbledick, Marketing Manager of Gumtree South Africa. “There are jobs in every province and most cities across the country waiting to be filled.”

Top ten contact centre strategies

By admin, 28 maja, 2014, No Comment

The right staff and tools are key to contact centre success, says Martina Knappe, Head of EMEA Marketing at Interactive Intelligence.

By Martina Knappe, Head of EMEAMarketing at Interactive Intelligence

With a new breed of consumer making new demands on business, contact centres are having to radically change their approach to operations.

Interactive Intelligence recently discussed Top Ten Contact Centre Strategies with a European audience via a series of webinars, based on extensive experience in global contact centre technologies and strategies. The top strategies of successful contact centres rest on two key themes – the right staffing approach and the right tools. With these in place, operations are streamlined and customer service is dramatically improved.

The top ten strategic moves to improve contact centre performance are:

1. Audit Your System

The top factor in improving contact centre operations is to start with an audit of the existing system and processes. Contact centre management should assess whether the contact centre meets the current and future needs of the business, whether systems and processes are fast enough, whether unfixed errors are costing in terms of time, efficiency or morale. They need to determine whether the systems are optimising the benefits of innovation such as cloud, speech analytics and interactive recording. A full audit will highlight systems shortfalls that could be addressed to deliver immediate improvements in operations.

2. Full Review of Recruitment Practices

With staff key to contact centre success, it is important that the right staff are appointed at the outset, that their induction and training is carried out effectively, and that career and personal growth is supported. Contact centre management needs to ensure that it is fully involved in the recruitment process, asking the right customer service questions at interviews, and ensuring a comprehensive and appropriate induction programme. Management should also participate in staying and exit interviews and apply insights from these in improving staff relations.

3. Measurement Tools

The customer’s experience is the contact centre’s most important measure of success, so counting call volumes and simple yes/no customer surveys are no longer enough to gain a full understanding of the customer experience. The successful contact centre assesses whether its traditional KPIs and other measurements are still appropriate to meet the objectives set. To enhance quality measurement, the contact centre needs to define its objectives, and ensure that the staff fully understand what is being measured and why. This can be achieved by employing advanced tools supporting quality measurement, such as Interaction Intelligence’ Supervisor, Real-time andhistorical end to end Reporting, Workforce Optimization, Recorder, Optimizer, Quality Management, Feedback, Strategic Planning and Real-time Speech Analytics.

4. Maximise Customer Feedback

Ensuring customer satisfaction means fully understanding how, when and why customers interact with the contact centre, and what their experience is when they do. Consider whether your customer survey questions need to be reviewed to more accurately reflect customer views as opposed to addressing cosmetic issues. Assess whether other departments need to be involved in the survey to ensure their needs are covered too; or whether another department carry out surveys without your input. Most importantly, do you act on survey results?

5. Maximising Staff Feedback

System and process shortcomings are most apparent to those ‘at the coalface’. Improving contact centre operations depends to a large degree on getting feedback from the contact centre team, and acting on it. To do so, hold regular review/focus groups with staff and colleagues, where participants are encouraged to share their views, make suggestions, and collaborate in carrying out improvements.

6. Performance

Contact centre performance depends on more than Number of Calls Answered and Resolved. Today, the question is not how many calls were answered, but how well the contact centre supports the business’ goals. Today’s successful contact centre needs to benchmark itself against those of other organisations, especially those in different market sectors; it needs to maximise performance through good communication with other departments in the organisation, especially marketing and sales. In addition, the right performance tools need to be in place.

7. Bang The Drum Internally

Traditionally, sales teams in major enterprises win the accolades, because their achievements are easily measurable. Too often, the critical role of the contact centre in growing and retaining the customer base is overlooked. To improve contact centre staff job satisfaction, and ensure access to adequate resources, it’s important to ‘bang the drum’ internally, ensuring that the enterprise is made aware of the contact centre’s contribution to business, as well as its achievements.Consider: Do other departments and management really know what you do and how important it is? Are company career paths designed to ensure exposure to the contact centre? Do you use industry awards programmes to promote yourselves?

8. Self/Staff Development

The staff are the heart of the contact centre. Career and personal development are crucial to job satisfaction and reduced staff turnover, as well as boosting customer service. To ensure that the contact centre performs optimally, staff training and personal development need to be addressed on an ongoing basis.

9. Do ALL Channels Well

The contact centre is not just about voice interaction anymore. You may have excellent voice interaction, but unless you deliver the same level of service via other channels, your contact centre is dropping the ball. The consumer of today expects uniform service levels across multiple channels. Contact centres need to know which channels are preferred by which customers, and must have the ability to respond using the customer’s preferred channel. Ensure that phone, web chat, email, text, social media, mobile and letter interactions are equally efficient and integrated. Breaking down siloes and using true all-in-one platforms will support a multi-channel strategy, enhancing the customer experience and simplifying contact centre management and CRM.

10. Fun/Morale

Your contact centre staff are the face of your business. Working by the book is not enough to ensure customer satisfaction – your staff need to be motivated to deliver good service. They need job satisfaction and a positive attitude, which will reflect in their interactions with customers. Assess whether you and your staff look forward to coming to work and ask ‘why/why not?’ Consider whether you have any silly rules to “control” staff that should be dropped. Ask – does performance vary due to mood over the day/week/month – and if so, do you know why? And are any of the “fun” things you do becoming stale?

See our Webinar here.

 

 

The customer experience management summit will answer your POPI questions

By admin, 22 maja, 2014, No Comment

The Protection of Personal Information (POPI) Act has now been passed but how compliant is your organisation? The speakers at this year’s CEM Africa Summit are set to address your POPI concerns in a panel discussion that will discuss what a breach of this Act would mean for business and how the regulation of the POPI Act affects the customer data that you collect.

Featured speakers include, Marketing Analyst, Advisor and Media Commentator, Chris Moerdyk. Chris will be joined by Alastair Tempest, the COO of the Direct Marketing Association of South Africa (DMASA), Justin Cornish, Attorney and Head of Services at Radiant Law and Demetri Qaully, Mayoral Committee Member of the City of Cape Town. These industry thought leaders will advise delegates on POPI compliance in a 60 minute panel discussion.

Join us to hear the experts at the 3rd edition of the Customer Experience Management Africa Summit on the 9th – 10th of July 2014 in Cape Town.

Chris Moerdyk will also chair a panel that will counsel delegates on how to Measure Performance from the Customer’s Perspective, not the Competitor’s. In addition to Chris, Dr Pieter Steyn the VP of Customer Research for Barclays Africa and Johan Etsebeth the National Head of Solution Delivery for Santam will take part in this discussion that will focus on how customer service professionals can determine their organisation’s performance through exploring their product or service offering from the individual customer’s POV.

In between speaker sessions, attendees will have the opportunity to attend 90 minute workshops with the solution provider of their choice. Microsoft are sending a team of experts to present a workshop on The Era of the Customer and Gold sponsors, eGain will present workshops on: How To Deliver An Outstanding Customer Experience. After a successful summit last year, Interactive Intelligence will also attend CEM Africa 2014 as Gold sponsors to host 2 workshops over the 2 day event.

Attendees will be able to discover and compare the latest IT developments available for all scopes of CX needs. Solution providers, including inQuba, Interact RDT and Ninzi Connect, will showcase their solutions in the innovation display area with the technology developers on hand to discuss and exchange ideas with attendees.

Sign up to become a delegate and find out more at the 3rd edition of The CEM Africa Summit, taking place on the 9-10 July 2014 in Cape Town. You can also continue the discussion on Kinetic’s Linkedin group for this event: Customer Experience Management Africa.

For the latest CEM Africa Summit news on speakers, industry providers and content, visit www.cemafricasummit.com or contact Marcia van Jaarsveld on +27 21 555 0866+27 21 555 0866 or marcia@kineticevents.net Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates.

Veeam on Tour in South Africa to unveil Veeam Availability Suite v8

By admin, 22 maja, 2014, No Comment

Availability for the Modern Data Centre provides an RTPO of less than 15 minutes for all applications and data

Veeam® Software, innovative provider of solutions that deliver Availability for the Modern Data Center™, today announced Veeam on Tour in South Africa to unveil Veeam Availability Suite™, a solution that ensures all applications and data are accessible whenever and wherever they are needed. Veeam on Tour kicks off in Johannesburg on 27 May, before moving to Durban on 4 June, and ending in Cape Town on 5 June.

Stefanutti Stocks will also participate in Veeam on Tour South Africa, presenting real-world examples of how Veeam solutions helped them to ensure high-speed recovery and data loss avoidance, while also providing complete visibility into their modern data centres.

Leveraging modern virtualisation, storage and cloud technologies, and now integrating deeply with the leading solutions from EMC, HP and NetApp, Veeam Availability Suite provides critical enabling technology for the Modern Data Centre. Alliances such as NetApp and VMware will join Veeam as event sponsors in support of Veeam on Tour South Africa.

“NetApp’s partnership with Veeam and VMware brings greater value to both our customers and partners,” says Mark Ridley, regional director for Africa at NetApp. “It doesn’t only give them access to an integrated solution that delivers unprecedented levels of data protection, matching the requirements of today’s data-driven businesses, but they can also get more value out of their backup data while improving storage efficiency. For NetApp as a company, the partnership with Veeam gives us an opportunity to reach out to a wider pool of customers and partners, helping us grow our industry network.”

In addition to Veeam Availability Suite, the agenda includes a preview of Veeam Management Pack™ (MP) v7 for System Center, available in Q3, 2014. In a single product, this Veeam MP release integrates fully with Microsoft System Center Operations Manager, providing app-to-metal visibility, for both Microsoft Hyper-V and VMware vSphere layers.

“It is NetApp’s first time participating in the Veeam on Tour events and we’re looking forward to it,” says Ridley. “Most importantly, we hope that the attendees will gain insights into the latest technologies by NetApp and Veeam, and see first-hand how the solutions will benefit their businesses.”

Veeam on Tour is ideal for those who are interested in the enabling technology that transforms the Always-On Business into a reality. The event will include live presentations, interactive round tables, live demonstrations, best practices and open discussions.

The full agenda and registration for Veeam on Tour South Africa can be found here.

Apps for collaboration and electricity monitoring win top prizes in Ericsson application awards 2014

By admin, 22 maja, 2014, No Comment
  • Team SOP from Nigeria wins first prize in Company category for their app that monitors electricity supply
  • South Africa’s Team WorkMode wins first prize in Student category for their collaboration app
  • Teams were selected in competition with 300 teams from more than 63 countries from all over the globe

Ericsson (NASDAQ:ERIC) has today announced the winners of the 2014 Ericsson Application Awards at a ceremony held at the Ericsson Studio in Kista, Sweden.

The Student category was won by Team WorkMode from South Africa for their collaboration app, with the Company category being won by Team SOP from Nigeria with their app that monitors electricity supply.

Taking home the honors in the student category, Team WorkMode from South Africa created an app that helps workers collaborate by allowing them to see the real-time work context and tasks of colleagues.

The jury motivated their choice by saying: “We felt that Team WorkMode showed a strong business potential, and their focus on design and usability helped them when it came to innovation and addressing the theme of Apps for working life.”

Jacques Marais of Team WorkMode says: ”This award will help us to build our business and allow us to develop not only this app but also some ideas we have around education in South Africa. It will also enable us to purchase hardware so we can expand to different platforms. It’s a real boost.”

The company category was won by Team SOP from Nigeria, who created an app that analyses the availability of electricity in a given area.

The jury outlined their reasons for choosing SOP, saying in a joint statement: “Team SOP presented a strong case of using technology in a way that anyone could understand, value and would invest in. They cleverly combined consumer, society and business benefits around lifting transparency of power delivery in a well designed package.”

Toks Ogun of Team SOP says: “This award means we can continue to expand and develop our app, which monitors electricity supplies. We can see a market in parts of North America, in South America and in India and we will continue to develop our idea.”

The RSSA Technology for Good Award also went to Africa, with Sowertech’s Afta Robot app receiving the award for their smart solution for public transportation.

The jury motivated their choice by saying: “Every day 15 million people in Africa face long walks and sometimes longer waits as they make their daily journeys by taxi. Sowertech has helped connect taxis and their customers by providing information on location and much more through their Afta Robot mobile app.”

The winners were chosen from over 300 registered teams representing 63 countries from all over the globe. The company category attracted 158 entries, with 142 teams entering the student competition.

Bina Chaurasia, Senior Vice President and Chief Human Resources Officer, Ericsson, says: “We would like to offer our congratulations to both teams, who faced hard competition from all over the world. At Ericsson we often talk about the Networked Society and how mobile and digital technologies are increasingly expanding into more areas of society, business and our private lives. The winning apps strongly reflect this trend, as well as this year’s theme of ‘Apps for Working Life.’ We wish our winners every success in the future.”

The Ericsson Application Awards is an annual competition for application developers, and this year’s theme for the competition was “Apps for Working Life.” The purpose was to promote innovations that will change how businesses are organized, as well as how we organize work, collaborate and share.

The semi-finalist apps were reviewed by a panel of global representatives and they decided on the two winning teams, who will each receive €25,000 in prize money.

Cloud migration: Is your MSP standing in the way?

By admin, 22 maja, 2014, No Comment

By: Oliver Potgieter, director, Alto Africa

With cloud computing already entrenched and proven in some of the world’s most substantial companies (and equally entrenched among the world’s most savvy startups), South African businesses should be asking themselves a simple question. Why isn’t more of my stuff in the cloud?

One possibility is that you’re being actively dissuaded from moving to the cloud owing to the vested interests of your managed services provider (MSP).

That’s because moving into the cloud effectively breaks down the established order in which people have secured job prospects and where MSPs enjoy lucrative returns based on business models which are rapidly becoming outdated.

Making a transition to the cloud can be a difficult prospect not only for technical reasons, but also thanks to the vested interests of the ‘traditional’ IT market. There is little question that many MSPs are under pressure as their value propositions are overtaken and as they face up to the reality of competing with international cloud services providers, new market players and a shrinking market space.

Cloud doesn’t just mean change for those using it. It also means change for resellers and managed services providers which must now become accustomed to a reality where margins are thin and money is made not in large tranches, but through annuity-based revenue streams. The economies of scale that deliver a cost benefit to end users can also have a punitive effect on the MSP, which is geared towards selling the time of its staff rather than the outcomes that end user clients want (and which the cloud is able to deliver).

For those MSPs that seek to become cloud services providers, further challenges await. While there is a distinct advantage in owning and operating data centres located in the country (especially with regards to addressing data sovereignty issues), it comes at a very significant capital cost to set up and operate these facilities. Consequently, it is only the larger MSPs which are in a position to do so.

Forward-thinking MSPs are now transitioning their business models to reselling cloud services and cumulatively benefiting from the thin margins on offer. Just as cloud introduces efficiency for end users, it also drives efficiency in these MSPs, which are driven to achieve profitability despite the limited headroom for markup.

It isn’t all bad news, these MSPs are discovering, especially when servicing larger businesses where migration to the cloud is more complex. In these situations, expertise is required, particularly where hybrid architectures are created and cloud services are integrated with existing processes and technology systems. And, of course, there is still the requirement for devices, local and wide area networks, and more.

Other MSPs are resistant and will leverage their existing relationships with customers to actively dissuade them from moving to the cloud. The time honoured, but dubious to say the least, technique of Fear Uncertainty and Doubt finds fertile soil in such situations: security concerns are played up, reliability and connectivity is raised and, as mentioned, the spectre of data sovereignty can be conjured.

Be that as it may, with the cloud proven and with the country’s (and the world’s) top businesses accepting the reality of improved performance, massive reductions in capex and reduced operational effort required as there is no longer any need to update servers and their software, the shift is inevitable.

If you are finding resistance from existing service providers, it could be time to get external, impartial advice. After all, when your competitors are benefiting from reduced cost and greatly improved efficiency, the real question which remains is this: can your company afford not to expedite its own move into the cloud?

Real-time stats – bringing the cyberworld into focus

By admin, 22 maja, 2014, No Comment

Kaspersky Lab has made a host of unique statistical data available that shows the real-time picture of the cyberworld and its inhabitants. The company’s new portal gathers together statistical information from all over the world on what people are doing on the web, what devices they use and what threats they face.

The kaspersky-cyberstat.com site pays particular attention to cyber threats: what malware is currently most active and what harm it can cause to users and their devices. The portal presents ratings of the most widespread online threats, lists of countries most frequently attacked over the previous month and the number of different malware samples detected today.

To complete the picture, data about cyber threats is complemented with statistical information on the total number of Internet users worldwide, including those users who have only recently discovered the Internet. Visitors to the new resource will be able to see how many emails were sent in the last year worldwide, the number of blog posts or tweets written in the last 24 hours, how many new mobile phones were sold today, how many sites were hacked, etc.

“The number of Internet users is growing significantly every day, as is the number of devices and, unfortunately, the number and variety of cyber threats. The number of malicious mobile apps alone in our ‘collections’ exceeds 11 million,” commented Sergey Novikov, Deputy Director, Global Research & Analysis Team. “By creating an accurate picture of the cyber world with our own and third-party statistical data, we endeavoured to show that cyberspace is expanding at an unbelievable rate and this growth not only provides new opportunities but also brings new risks.”

The statistics on the portal are taken partly from the Kaspersky Security Network cloud-based service, which provides real-time information about new threats, detected by Kaspersky Lab products, and is partly derived from other sources, in particular from the online statistical services worldometers.info and realityclock.com.

Information on new cyber threats is processed by the company’s antivirus analysts based all over the world. Working in different time zones, the experts provide continuous scanning of the Web for new malware. Newly detected threats are immediately added to the antivirus databases of all Kaspersky Lab products. For an insight into the analysts’ work and a unique view of the company’s antivirus lab in Moscow, take our virtual tour. In addition to the statistical portal, Kaspersky Lab recently launched an interactive cyber threat map – an online service that displays cyber incidents worldwide in real-time.

Interactive Intelligence reports cloud seat growth of 67 percent

By admin, 22 maja, 2014, No Comment

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has reported a 67 percent compound annual growth rate (2010-2013) of its Communications as a Service offering, topping 20,000 seats.

Interactive Intelligence CaaS℠ is a set of cloud-based contact center, unified communications and business process automation services for organisations of all sizes. Based on the Interactive Intelligence all-in-one IP communications software suite, it offers easy integration to existing systems, and migration to an on-premises solution at any time without the need to rewrite applications.

“It’s been fascinating to watch the drivers of our cloud growth change over the last few years,” said Dr. Donald E. Brown, Interactive Intelligence founder and CEO. “In 2010, most of our customers were citing lower up-front capital requirements as the main reason they opted for a move to the cloud. Today, many more are primarily choosing the cloud because of the added flexibility it gives their business.”

In 2013, Interactive Intelligence saw cloud-based orders increase 87 percent compared to the previous year. Cloud-based orders last year were 50 percent of total order dollar volume, up from 35 percent the previous year.

Interactive Intelligence designed its CaaS offering to adhere to the most stringent security and compliance requirements. Industry certifications at the corporate level include SOX, ISO 9001, ISO/IEC 27001, and JITC. Certifications at the cloud services and data center levels include PCI DSS, SSAE-16, customer data isolation, and proactive monitoring.

“Our extensive certifications and a unique deployment option that lets customers keep their data within their network guarantee maximum security,” Brown said. “We also have a network operations center with 24/7 monitoring, and 11 global data centers that give companies regionally provisioned services wherever they are.”

Interactive Intelligence CaaS℠ offers contact centers functionality for multichannel routing and queuing, interactive voice response, workforce optimisation, strategic planning, outbound dialing, CRM integration, supervisory monitoring, multichannel recording, reporting, and more. Business user functionality includes IP-PBX, unified messaging, auto-attendant, desktop call control, presence management, and conferencing. Interactive Intelligence CaaS℠ also offers business process automation capabilities for the contact center and enterprise.

Interactive Intelligence has ambitious plans to continue pushing the limits of the cloud, according to Brown. “Back in 2009 when we re-architected our cloud solution we listened carefully to what customers wanted,” he said. “As a result, we’ve had a laser focus on breadth of functionality, security, reliability and flexibility. Now, we’re turning our sights further into the future with a totally new approach to the cloud that adds unprecedented scalability, and both speed and ease of deployment.”

To learn more about Interactive Intelligence CaaS℠, visit www.caas.com.

Will software defined storage impact data protection/management?

By admin, 22 maja, 2014, No Comment

By Bryan Balfe, Channel Manager at CommVault in South Africa

‘Software Defined Storage’ is the new buzz phrase in the cloud world and as usual, vendor after vendor is jumping on it. In the case of storage, you have ‘system’ vendors on one side looking to defend their proprietary stance whilst newer, software-only companies look to turn storage hardware into a commodity. For those with an interest in data management, it begs the question ‘will Software Defined Storage replace data management?’

Before we can decide that, we need to get a definition of Software Defined Storage (SDS) itself and because it’s a new field that’s currently more of a direction than actual product, that’s where it gets tricky. Analysts such as Gartner and IDC have their definitions and vendors with an interest in this space have theirs, each coming from a different direction. For the most part, it’s defined as automation that can set the appropriate storage volume size, performance, redundancy and access required by workloads or applications based on policy.

The bottom line is it enables data mobility to match the virtual server technology using it. It may even define some levels of protection such as replication and snapshots and can blur into wider orchestration because it still relies on networks and servers to work – doing all three add up to defining much of datacentre with software – a panacea for many organisations which have invested heavily in cloud technologies.

The next challenge is defining Data Management and where it overlaps with the ambitions of SDS. Some hardware vendors would have you believe that snapshots and replication are as far as you need to go and while these companies have some very capable (and important) tools in this space, snapshots and replication clearly don’t answer the challenges of data growth, long term retention, access and compliance. The current thrust of SDS development is following this same path so in the future it may be possible for SDS technology and commodity storage to offer similar functions to proprietary setups, but at lower cost of course. This presents the market with more choice and will ultimately help to lower platform costs.

We can safely say that, at least in the early days of the technology, the real overlap between SDS and data management will be firmly in the traditional hardware vendor space in most cases and additionally where virtualisation typically plays with the storage and protection mechanisms too. However, handing snapshot control to a data management software layer at the point that snapshots are created has a huge number of benefits, just one of which is an element of custody.

What does the issue of custody of the data mean? Custody normally refers to the owner or manager of the data in personnel or departmental terms. Here, I’m referring to data management software and have specifically used the word custody because it alludes to knowledge of the original context of the data (what it is, its value etc.) and what happens to it down the line such as where it goes and the security at rest and in transit. For example, knowing a snapshot of a virtual server contains an Exchange email store means you can process it in a specific way that streamlines tasks such as indexing and deduplication and also allows for one-stage granular restore. This last point is important as many storage admins are left to recover whole volumes to scratch disk before manually sieving and plucking out the required mail or attachment if the data no longer resides on a disk snapshot.

There are also other functions that can be carried out from snapshot copies, such as archiving. Most people associate this as a function acted on by the primary system via an agent but there are a number of advantages of doing it in the protection tier instead; avoiding disk intensive and lengthy file scans on the primary storage being just one of them.

What happens after the snapshot is important and while no one in the SDS world is suggesting that SDS technology will go much beyond that currently, data management processes that are initiated after the snap will always have a disadvantage over data management software that looks after snapshot initiation as well.

So is control of the snapshot the battleground between SDS and Data Management software? It could be in many cases but it need not be in all cases. When you analyse what’s actually going on, there are a number of distinct functions taking place that have a natural division of labour. Most of the snapshot engines today create only ‘crash consistent’ snapshots, whereas data management software combined with the same engine can manage application data to guarantee its integrity and ultimately its recoverability, as well as add value with functions like indexing.

There is no doubt that Software Defined Storage will have a growing impact on primary storage flexibility and some first line protection processes, which will worry many array vendors. The benefit of orchestrating an abstracted heterogeneous pool of storage in an automated fashion, based on rules with one foot in the business, is an attractive one. The fact is that it’s not a reality yet and many companies with big budgets are working to actively hinder its progress, or at least keep you locked in to their flavour of it.

The orchestration goals of SDS may still be some way off but the control of heterogeneous storage snap engines and automation based on classes of service and workloads is already here. Combining that level of management with the ability to maintain the context of the original data and move it through different tiers based on policy is very powerful indeed.

 

Famous Brands names Turrito Networks as its IT supplier of the year

By admin, 22 maja, 2014, No Comment

Turrito Networks, a converged communication provider under the MICROmega Group of companies, has been named as the Famous Brands IT Supplier of the Year, for its simplified network, strategic five year technology roadmap and their approach as a trusted convergence partner.

Over the last 18 months, Turrito Networks’ solution has resulted in Famous Brands achieving a 99.96% uninterrupted network (less than 6 hours total downtime out of 12,960 hours). This in comparison to previous years, where availability to a distribution centre could dropped for days at a time. Network downtime hampers the ability of Famous Brands’ distribution centres to process and distribute orders to the more than 1,880 franchises around the country.

“Congratulations to the entire Turrito Networks team on being chosen ahead of half a dozen IT vendors, to become our IT Supplier of the Year. I certainly sleep better knowing that our network is managed by their team,” said Chris Botha, Group IT Executive for Famous Brands.

Says Louis Jardim, Commercial Director for Turrito Networks, “Our success can only be measured by the results we deliver to our customers. This recognition by Famous Brands, an iconic South African company, is a testimony to our commitment to delivering a strategic, long term partnership with our customers, and tackling their IT challenges.”

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