Archive for Marzec, 2014

RS Components brings wireless connectivity to Raspberry Pi

By admin, 27 marca, 2014, No Comment

RS Components (RS), the trading brand of Electrocomponents plc (LSE:ECM), the world’s leading high service distributor of electronics and maintenance products, has added two wireless connectivity options to its growing portfolio of products based on the Raspberry Pi computer. The new modules are built using Wi-Fi and low power radio technology respectively and deliver wireless interface capability for applications requiring low cost, low power, small form factor solutions, such as mobile devices.

Raspberry Pi Wireless

Raspberry Pi Wireless

The first module provides high-speed Wi-Fi functionality compliant with the IEEE802.11b/g/n wireless protocol via a tiny adapter that plugs into the USB port on the Raspberry Pi. The adapter supports transmission rates of up to 150Mbps, which is ideal for large data transfer and three times faster than standard 11g connections. The smart adapter adjusts the transmission output according to the distance and CPU offload to achieve a reduction in power consumption of between 20% and 50% when the wireless function is idle. It can be configured using Wi-Fi Protected Setup (WPS) to provide a simple, secure wireless network.

The second module also features a USB wireless device offering ‘plug-and-play’ connection to the Raspberry Pi, but instead uses low power RF transceiver technology to provide a bi-directional link to any device supporting serial communications, for example another Raspberry Pi. Frequency, bandwidth, power output and data rates can be configured to allow multiple devices to communicate free from interference from each other and any other RF devices. The RF technology employed enables significantly greater range (up to 300m depending on the terrain) and lower power consumption than other wireless protocols such as Wi-Fi or Bluetooth. The host device can send and receive up to 180 Bytes of data per packet to other hosts within range, making it particularly useful for ‘sense and control’ applications. An integral SMA antenna is included. A kit variant of this product is also available, which contains dual rather than a single transceiver.

WD introduces first Thunderbolt-powered portable dual-drive

By admin, 27 marca, 2014, No Comment

My Passport Pro, Featuring Bus-Powered, User-Selectable RAID Storage in Capacities

WD, a Western Digital company, and world-leader in storage solutions for the connected life, has introduced My Passport Pro, the first portable, Thunderbolt-powered dual-drive solution, providing creative professionals and enthusiasts high performance and capacity in a truly mobile solution. For Mac systems, My Passport Pro has user-selectable RAID functionality to deliver needed performance for the most demanding applications in the field, without the need for power adapters or extra cables. My Passport Pro is available in 2 TB and 4 TB capacities.

“The only Thunderbolt dual-drive solution that’s bus-powered, WD’s My Passport Pro enhances the workflow of mobile creative professionals by providing fast transfers and data protection for the large amounts of digital content they generate outside the studio,” says Jim Welsh, executive vice president of branded products and worldwide sales, WD. “From photographers, videographers and musicians to graphic designers and architects, people who depend on portable storage for their livelihood will find My Passport Pro defines a new level of performance, reliability and especially portability.”

Says Anamika Budree, WD Branded Sales Manager – South Africa, “We are seeing a similar trend in the South African market. As the move to a more mobile environment gains traction locally, users increasingly require portable devices that can store huge amounts of data. WD is taking mobile storage to a new level with the My Passport Pro with added functionally and optimal speed, allowing users to access and transfer data at high speeds, making it the perfect companion for the creative professional on the go.“

“Thunderbolt technology makes new approaches possible for high-performance workflows,” says Jason Ziller, Intel’s Director of Thunderbolt Marketing. “By combining dual storage drives on a portable, bus-powered device, the My Passport Pro from WD is a uniquely powerful storage solution with high capacity for today’s demanding users.”

Directly powered via the integrated Thunderbolt cable — a design unique to WD — performance of My Passport Pro clocks in at speeds up to 233 MB/s, providing super-fast transfer, edit and backup capabilities. Another key feature of the dual-drive My Passport Pro is its user-selectable RAID function, which lets users choose data striping (RAID 0) for high performance or mirroring (RAID 1) for data redundancy, depending on the user’s needs. Superior to both FireWire 800 and USB 3.0, the integrated Thunderbolt technology of My Passport Pro makes video manipulation quick and easy—with the ability to copy a 22 GB high-definition video file in half the time typically required by a USB 3.0 drive working in RAID 0 format.

Consisting of two 2.5-inch hard drives housed in a sleek aluminium enclosure, My Passport Pro is thoroughly shock-tested for extra durability to perform reliably when working on the go.

Dell Advances Data Center Networking Fabrics and Control for SDN, NFV and Cloud Solutions

By admin, 27 marca, 2014, No Comment
  • New Dell Networking Z9500 Ethernet fabric switch – densest, highest performing fixed-form factor switch for scale-out data center and cloud workload designs
  • New Dell Active Fabric Controller – purpose-built software for zero-touch provisioning and orchestration of virtualized networking functions and services.
  • New Dell NFV efforts – takes leadership role in industry consortium and joins with industry partners to accelerate NFV adoption.

Dell has announced new networking solutions to help customers deliver faster results, maximize efficiency and modernize and transform operations in scale-out and cloud-based environments. New products introduced include the Dell Networking Z9500, the highest density, energy-efficient, and only pay-as-you grow 10/40 GbE data center core switch available today.

The new Active Fabric Controller and efforts to accelerate Network Functions Virtualization (NFV) solutions into the sector through industry consortiums and collaboration with industry partners such as Red Hat also can help customers transform and modernize data center infrastructures.

Dell is helping customers upgrade data center network architectures to meet new demands imposed by virtualization, changing traffic patterns, and the nature of today’s workload needs including cloud-based and “as-a-service” offerings. By using standards-based technologies, Dell delivers architectures that help advance legacy systems, prevent vendor lock-in penalties, and future proof infrastructure for an easier transition to software-defined networking (SDN), cloud-based services and emerging technology approaches such as NFV.

Dell Networking Z9500 – Addressing the Challenge of Cost-Effective Scaling
The Dell Networking Z9500 Fabric Switch is the highest-density fixed-form factor data center switch with a full suite of L2/L3 routing and switching protocols. The Dell Networking Z9500 switch is designed to address data center 10/40 GbE aggregation requirements through centralized core or distributed core architectures for high performance enterprise data centers, cloud computing, provider hosted data centers, and enterprise LAN cores. The Dell Networking Z9500 is ideal for workloads such as Web 2.0, high performance computing and virtualization.

  • Unmatched density/performance: The Z9500 switch delivers five times the density per RU and throughput of more than 10 Tbps with one half the latency compared to Dell’s previous generation switches
  • Ultimate flexibility: 3RU core switch with 132 40GbE ports and expandable to 528 10GbE ports
  • Scalability for today and tomorrow: Future ready scalability with ‘pay-as-you-go’ licensing for 36, 84, or 132 port SKUs in a fixed form factor switch to build fabrics for small scale data centers and increase fabric capacity as compute demand grows
  • Ideal for workloads including Web2.0, high-performance computing, and virtualization demanding flatter fabrics
  • Highly efficient: consumes half the power per port of leading competitors and tool-less Enterprise ReadyRails mounting kits reduce time and resource for efficient rack installation

Dell Active Fabric Controller – Making the OpenStack Connection
OpenStack and OpenFlow hold significant promise to advance the infrastructure economics, operational and technical capabilities of modern businesses. However, each can be highly complex and difficult for enterprise IT to adopt. What cloud administrators need is a way to simplify networking configurations while enhancing network functions for cloud-based services.

Dell Active Fabric Controller is a purpose-built SDN platform designed to simply and securely configure and deploy networking functionality in cloud and XaaS environments. Dell Active Fabric Controller is targeted for enterprise OpenStack deployments and as an optional component of Dell OpenStack-Powered cloud solutions. The update offers a single, integrated solution to provide on-demand virtualized network services to OpenStack with fully automated, unified lifecycle management of the physical infrastructure.

  • Simple operation and intelligent approach: Plug-n-Play networking solution optimized for cloud and application administrators; and works with OpenStack applications to deliver workload and policy awareness. Allows for insertion of service appliances including firewall, load balancing and wide area network optimization
  • Deliver customized policy: On-demand customized virtual fabrics that adapts whenever workloads are started, stopped or modified, enhancing the security, performance and efficiency for each application
  • Experience ultimate efficiency: Elastic, auto-adapting fabric services offer the ultimate efficiency in design, operations and application provisioning with automated lifecycle operations and self-service for centralized, fabric-wide visibility

From simple plug-and-play device discovery and provisioning, automated topology and forwarding optimization, fabric wide programmability and a simple operational lifecycle, Dell Active Fabric Controller offers a new vision for networking. Active Fabric Controller serves a fundamental building block on both enterprise control software as well as a key element of accelerating NFV deployments with its integration into OpenStack.

Dell NFV Efforts – Delivering Solutions and Accelerating Adoption
Dell is helping bring innovative NFV solutions to market by spearheading industry consortiums such as CloudNFV and collaborating with industry partners including Red Hat. Just as SDN is increasing network flexibility, reducing costs and driving efficiency within enterprise networks, NFV can equally transform the telecommunications industry by utilizing an open, disaggregated, cloud-based approach.

  • Dell, specifically Dell Research, recently took the leadership reins of CloudNFV, an industry consortium to develop, test and implement a cloud-based NFV model. To drive real, customer-tested-customer-validated solutions into the market, Dell and CloudNFV are working closely with telecommunications companies and standards groups like the European Telecommunications Standards Institute (ETSI) to demonstrate and perfect commercially viable, cloud-based NFV solutions. With the leadership of CloudNFV, Dell is continuing the company’s long history of championing open and standard solutions to provide customers with choice and consistency across multiple technologies.
  • Dell also recently extended its co-engineering agreement with Red Hat announced in December 2013 to include NFV and SDN solutions built specifically for the telecom segment.

CEOs accountable for enterprise architecture

By admin, 27 marca, 2014, No Comment

The importance of enterprise architecture as a strategic business capability, and even as a source of competitive advantage, is becoming increasingly well understood. It’s also been fuelled by King III and COBIT 5 making the CEO accountable for enterprise architecture.

Stuart Macgregor, CEO of Real IRM and The Open Group South Africa, discusses how a synergistic approach between corporate and IT governance, and enterprise architecture can increase an organisation’s value while reducing cost.
“The enterprise architecture process fuses the business model imperatives and the IT portfolio,” said Macgregor. “This provides vision alignment and a shared understanding of the business drivers behind technology initiatives, and how IT can enable new and possibly even disruptive business models.”

“Governance and organisational change leadership are fundamental in entrenching enterprise architecture into an organisation,” he added. “Without these, enterprise architecture will remain a theoretical concept that will fail to deliver the desired business benefits. This necessitates greater collaboration and cross-discipline understanding between the business process owners, strategic planning, compliance, audit, risk and security functions and the chief architect.”

On King III, Macgregor reiterated that good governance is essentially about effective leadership. “Responsible leaders direct company strategies and operations with a view to achieving sustainable economic, social and environmental performance,” he said. “Sustainability is the primary moral and economic imperative of the 21st century. It is one of the most important sources of both opportunities and risks for businesses.”

Macgregor noted that a recent King III survey indicated that most respondents believed that IT governance had improved the alignment of IT with the performance objectives of the business. “Effective IT governance is the single most important predictor of the value an organisation generates from IT,” he said.

COBIT, A governance and management framework for information and related technology, was designed to enable enterprises to create optimal value from information and technology by maintaining equilibrium between realising benefits, managing risk and balancing resources.

“With King III and COBIT as the drivers of increasing enterprise architecture adoption, top-performing companies are defining how they will do business and designing the processes and infrastructure critical to their current and future operations – the enterprise architecture. They have the ability to exploit their foundation, embedding new initiatives to make that foundation stronger, and using it as a competitive differentiator to grab hold of new business opportunities. What makes this capability a competitive advantage is that only a small percentage of companies do it well.”

Referring to TOGAF, the architecture framework developed by The Open Group to provide the methods and tools for assisting in the acceptance, production, use and maintenance of an enterprise architecture, Macgregor concluded that enterprise architecture enables alignment, integration, change and reduced time to market. “It does so by producing a future-state architecture that supports the requirements of the business strategy and external environmental factors, documentation of the present architecture, a gap analysis that identifies the shortfalls in the current state in terms of its ability to support strategy, and a roadmap to take the organisation from its current state into the future, desired state.”


Canon celebrates production of 250 million digital cameras

By admin, 27 marca, 2014, No Comment

Canon today announces that it has maintained the No. 1 volume share of sales worldwide within the interchangeable-lens digital camera[1] market for the 11th year running[1] – as well as achieving a new manufacturing milestone, with the production of the company’s compact and interchangeable-lens digital cameras surpassing 250 million units[1].

Amongst the products that contributed to these latest achievements is the EOS 70D, which includes Canon’s unique Dual Pixel CMOS AF technology, as well as Canon’s iconic IXUS range, featuring ground-breaking compact, stylish body designs that set the trend for compact digital cameras.

Since production of the company’s first digital camera in the mid-1990s, Canon has leveraged its heritage and expertise in order to stay on the forefront of technological development and become a world leader in imaging solutions. With a powerfulproduct line-up, recently bolstered by the company’s new flagship digital compact camera, the PowerShot G1 X Mark II, Canon continues to deliver the richest and most innovative products and services that support and empower people, from professional photographers to everyday snappers, to express their creative passion and make a visual record of their lives.

Kaspersky Lab security solution for Android outperforms competition in independent testing

By admin, 27 marca, 2014, No Comment

Kaspersky Lab’s mobile device security solution Kaspersky Internet Security for Android achieved the top score in an Android Malware Detection Test conducted in January 2014 by the independent organisation PC Security Labs (PCSL). Kaspersky Lab’s product blocked 99.9% of threats, while the average result for competitor solutions was 86.6%.

Android is the most popular operating system for mobile devices. According to Gartner*, in 2013, 78.4% of smartphones ran Android. The downside to the platform’s popularity is that it attracts cybercriminals; it was the target of 98% of all mobile malware programmes detected by Kaspersky Lab in 2013. Many of these malicious programmes are specifically designed to steal user’s money by sending text messages to premium-rate numbers, hijacking electronic account details, transferring money to cybercriminals, etc.

This situation is further complicated because more than half of mobile device owners neglect to install a security solution. These statistics were collected in a 2013 survey conducted jointly by B2B International and Kaspersky Lab.

To find out which security solutions best protect Android devices, PCSL tested 12 products from different vendors. They were pitted against a selection of 2,200+ malware samples. Kaspersky Internet Security for Android detected 99.909% of threats with no false positives. This was the best test result, matched by only one rival.

“As users keep increasing amounts of confidential information on their mobile devices, protection for smartphones and tablets is now essential. This is especially relevant to owners of Android devices – this platform is so popular that it has become the top target for cybercriminals,” said Oleg Ishanov, Director of Anti-Malware Research at Kaspersky Lab. “As PCSL’s testing has shown, Kaspersky Internet Security for Android provides reliable protection against malicious applications, many of which can inflict tangible damage to the user, including financial losses.”

Kaspersky Lab develops security solutions to protect both Android devices and those running other operating systems. In October 2013, the company released its free Kaspersky Safe Browser for the iOS operating system. This application safeguards users of Apple mobile devices from web pages with malicious and undesired content while browsing the net. In February 2014, Kaspersky Lab released a version of this programme for smartphones running Microsoft Windows Phone.


Taking your business online? Here are six risk assessment questions you need to ask

By admin, 27 marca, 2014, No Comment

By Brendon Williamson, general manager of business development at PayGate

Launching an online business, or taking an existing business online, requires a new set of skills for anyone who is used to a more traditional bricks-and-mortar retail environment. There are new ways to market, new ways to deliver your product – and new ways to ensure you don’t become the victim of thieves or fraudsters.

Whether you are an experienced online retailer or a relative novice, these are the questions you need to ask and answer to protect yourself from online fraud that could result in product loss or chargebacks:

1. Is my product physical or virtual?

Delivering a physical object – a book, a camera or a piece of jewellery – carries different risks from delivering a virtual product like music, software or airtime. Only when you understand the risks properly will you be able to develop effective protection. When there’s a physical product to deliver, you have more time and opportunities to check that your buyers are who they say they are.

2. How easy is my product to resell?

The easier it is to resell, the more tempting a target you will be. Electronic goods are among the most risky: They’re in great demand and their value is high, so they’re quick and lucrative for a fraudster to sell on before you ever discover they were bought with a stolen credit card. Things with lower value or more limited appeal are less vulnerable – it’s harder to sell on a book, a pot or an artwork.

3. How quickly is my product dispersed?

Fraudsters are attracted to products that are delivered quickly. Airtime, for example, is delivered in seconds, can be easily sold and is in high demand. Someone who buys it with stolen money can afford to sell it below market value, which makes it even easier to get rid of. Gift vouchers suffer from similar vulnerabilities.

4. Is the product easily transferable?

Is your product tied to a particular identity such as a name, an address, an ID number or a cellphone number? If not, as with the example of airtime above, it can easily be transferred from one person to another, and is another tempting target.

5. How well can you know your customer?

If you add anonymity of the buyer to a product that is valuable, quickly delivered, transferrable and easy to sell, you have an almost irresistible target. Customers may not like having to register before they can buy on your site, but it’s an essential protection. You may also want to limit the number or value of transaction for a new customer, or create a waiting period. This is also means repeat customers can enjoy extra benefits.

6. How much risk are you willing to accept?

You can’t eliminate risk – you can only manage. Once you have a good understanding of the risks your online business faces, you need to decide how much you are willing to accept. Every protection you create will cost money, inconvenience your customers or possibly both, so you can’t just lock it all down: You will need to choose wisely to suit the needs of your own operation.

Answering these questions is not always easy, so you’ll probably need to talk to experts. Your payment services provider should be your first port of call: They’re the ones with the experience, the knowledge and the contacts to advise you on what will work. And if they can’t deliver the advice you need, it may be time to change providers.


Jasco helps Eastern Cape motor dealership migrate to VoIP for external and inter-branch communication

By admin, 27 marca, 2014, No Comment

Jasco has transformed the communications capability of a major Eastern Cape motor dealer, introducing Voice Over IP (VoIP) and free inter-branch communication, a move that has cut the organisation’s telecommunications costs by more than 40 percent. Three years into the implementation, the solution continues to deliver savings and facilitate improved internal and external communications as more branches migrate onto the VoIP platform.

The motor dealer’s communications capability is mission critical. They use it across all facets of their operations, from vehicle sales to servicing of vehicles, and interacting with customers, suppliers, partners and other organisations that are a part of their value chain – for example, financial services providers, licensing departments and parts suppliers. There is also a considerable amount of voice traffic between their half-dozen or so dealerships in the region. When the motor dealer undertook construction of a new flagship dealership in 2010, they decided to implement an advanced communication platform that would allow them to leverage new technologies across the group. This would lay the foundation for future operational improvements, ensuring scalability and ongoing cost savings.

The organisation selected a VoIP solution proposed by Jasco, with whom it had an established relationship. A tightly integrated voice recording solution would assist to mitigate business risk.

A spokesperson explained that VoIP technologies and services have stabilised over the last five years. Converged voice and data solutions that make use of next-generation networks lead the way in terms of corporate communications. Their single most important proviso in assessing a technology solution and selecting service provider was, however, that service delivery not be compromised. Jasco’s strategic partnership with established network providers with national points of presence (POPs), brought the motor dealership that assurance.”

Incoming and outgoing calls are routed via a Telkom PRI line and PABX, facilitating the initiation of voice recording on all calls. Calls are then offloaded onto the provider’s network. They then, via its partnership with Jasco, offer the motor dealership preferred rates for all Telkom and mobile calls. Jasco manages the service end-to-end.

The solution was initially installed at the newly constructed site. The team had two months to implement. A PABX was installed and commissioned, with all staff fully trained in the use of the system prior to the move from the old to the new facility.

According to the motor dealership’s spokesperson: “The strength of Jasco’s network provider partner is the cost reduction. We previously made use of Premicells, which route outgoing calls to mobile networks directly, bypassing the Telkom exchange. While this provides savings in the long term, we were bound into a long term relationship in order to achieve those savings. The VoIP solution, on the other hand, makes use of the provider’s network where per second billing is in place.”

What was the cost benefit? Explains Mark Jones, Jasco’s Executive Head: Eastern Cape: “Our solution together with our network provider partner delivered a 40% saving on communications costs, from day one.”

Says the motor dealership spokesperson: “The Jasco differentiator is that it can offer us what no other solution provider could – a leading edge VoIP solution with free inter-branch communication. And their offering is backed by a solid capability to execute and meet the high levels of service we demand. We have established a strong relationship with the Jasco team.”

The motor dealership is also looking beyond the VoIP architecture it currently has in place. Says the spokesperson: “Together with Jasco we are piloting LAN VoIP. Essentially this solution does not require a PABX; it makes use of the PC network and a single hard switch for telephony. If the pilot is successful, it will mean we no longer need to install the traditional hardware needed for telephony, cutting capital expenditure.”


MNOs can preserve their way of life by lowering prices

By admin, 27 marca, 2014, No Comment

By Rob Lith, Director, Connection Telecom

Recent events are evidence of unprecedented pressure on mobile network operators (MNOs) to lower their prices. Yet a sober analysis reveals that the networks are really their own worst enemies, and can turn their fortunes around by simply lowering prices.

Up against it

The latest proposed cuts in the mobile termination (interconnect) rates are the most obvious threat to the MNOs, because it comes from official circles. In response, Vodacom and MTN have joined court action against Icasa, the regulator, to stop the lower mobile termination rates (MTRs) becoming reality.

Meanwhile, another threat looms. As a recent article on TechCentral points out (Mobile operators fighting the wrong war), ‘over-the-top’ (OTT) telcos such as Skype are pricing MNOs out of the market with low-cost calls over rent-free Internet Protocol networks.

But it goes even further than that. Wi-Fi networks are becoming increasingly ubiquitous, with several high-profile rollouts under way, including MWeb’s Home ADSL hotspot initiative. Cellular data rates are as high as voice rates, leaving cellular in danger of becoming a network of last resort.

If that’s not threat enough, a range of global technology developments threaten to wrest control over mobile communications away from the operators. Carrier-agnostic SIMs, for one, could, in time, enable deep-pocket hardware makers like Apple to buy bulk minutes and bandwidth from global operators, decoupling communications from specific providers (and freeing consumers from restrictive contracts). With one number, they could travel anywhere and use the best local network, thereby avoiding roaming rates. Already, Holland is allowing this.

Own fault

All these developments spell trouble for the networks, but in truth they are merely market reactions to the MNOs’ unfair pricing practices. The operators have charged inflated voice rates for a long time, and the market, regulator and government agree it is unsustainable.

In the circumstances, the proper course of action is not to turn a blind eye to new competition, take the regulator to court or engage in a brand-damaging public spat between peers, all in the interests of defending excessive charges.

A way out

There is a way out. In short, they must charge less – much less – and do so willingly and quickly. This would give cellular unprecedented appeal, and the volumes alone will take care of the rest.

Not convinced? Consider how mobile pricing has already driven consumers into the arms of OTT providers. If given the choice, these consumers would like the best of both worlds: great rates offered by IP and the fantastic network coverage and quality offered by cellular networks.

Leopards and spots

It remains to be seen if the networks will suddenly change tack. They certainly seem prepared to go on the defensive with vociferous media campaigns and court cases.

Meanwhile, the usual protectionist tactics continue unabated. SIM lock-in remains a tactic of choice, and operators have hinted at charging more for ‘voice data’ sent over their IP networks than ‘data data’.

But change – sooner rather than later – is advisable. Why bother to defend progressively slimmer margins while risking long-term market alienation? It is infinitely better to change course now, protect future profits and become an attractive option to consumers.

Some get it

Evidence of this elevated mindset can already be found in the industry. Alan Knott-Craig, CEO of Cell C and previously of Vodacom, has made the visionary statement that MNOs must focus on providing the best pipes in the business, at rates that don’t make you blanch, and traffic will naturally gravitate to it.

All providers that connect their subscribers with others pay an interconnect rate. If the cellular networks accept lower MTRs, OTT and other VoIP providers are more likely to actively develop and promote their services over mobile termination applications.

The alternative is a large-scale migration from cellular networks and clients.

Expert keynote speakers on board at the 2014 CEM Africa Summit

By admin, 27 marca, 2014, No Comment

This year’s CEM Africa Summit will provide a platform for the region’s CX leaders to interact and bring together experts from leading organisations to address topical industry challenges. Dr Pieter Steyn the VP of Customer Research for Barclays Africa will share his insights in a keynote on The Service Value Chain and its Measures. Dr Steyn will also be joined by Klaus Lombardozzi, Customer Service Excellence Manager for Shell SA and Johan Etsebeth the National Head of Solution Delivery for Santam to take part in a panel that will discuss the practical means toMeasure your organisation’s performance from your customer’s perspective, not your competitor’s.

Ica van Eeden the Group GM of Customer Experience and Engagement for Sun International will also share her insights on Big Data Analytics and the Customer Experience in a keynote that will highlight how the right analysis of big data can result in greater insight into customer behaviour and the touch points that really impact customer experience.

No stranger to customer experience, Ica has been critical to the implementation of 7 large scale CRM projects for companies such as FNB, RMB Private Bank, eBucks, and WellPoint (US). She also assisted the Department of Trade and Industry with the strategic positioning of South Africa in the BPO and Customer Contact Centre space.

In addition to speaker sessions, the 2 day CEM Africa Summit will play host to a number of workshops to be delivered by Microsoft and returning gold sponsor, Interactive Intelligence amongst others. Attendees can select workshops with the solution provider of their choice and these sessions are designed to maximise Q&A time with the audience and give attendees the opportunity to raise their questions with IT experts and peers alike.

Attendees will also be able to discover and compare the latest IT developments available for all scopes of CX needs in the innovation display area. Providers such as InQuba and Ninzi will be showcasing their solutions and will have a team of experts on hand to discuss and exchange ideas with attendees.

Join us to find out more at the 3rd edition of The CEM Africa Summit on the 13-14 May 2014 in Cape Town. You can also continue the discussion on Kinetic’s Linkedin group for this event: Customer Experience Management Africa.

Sign up to become a delegate and take part in 2014′s most important discussion on Customer Experience. The 2014 CEM Africa Summit is taking place in Cape Town on the 13-14 May 2014.

Visit or contact Marcia van Jaarsveld on+27 21 555 0866 or Follow @KineticEventsSA on Twitter for daily updates. #CEMAfrica

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