Archive for Listopad, 2013

Riverbed expands from WAN optimisation into application performance infrastructure

By admin, 27 listopada, 2013, No Comment

Riverbed offers the most complete platform for location-independent computing to help organisations use distance and location for competitive advantage

At Riverbed Analyst Day 2013, Riverbed Technology announced a new and expansive product and market strategy designed for growth. Riverbed has emerged from a four-year effort to transform from a single-product company to a platform company and with its expanded product set is well-positioned to address a market more than 10 times the current size of its original core market and growing at a combined annual growth rate (CAGR) of over 5 percent.

Nearly everyone uses applications, data and networks, and we do this everywhere, at headquarters and in branches, home offices, and remote offices, on planes and on our phones. Yet long distances and multiplying locations in the physical world cause latency (which slows down applications) and bandwidth limitation issues (which increase costs) in the digital world that affect application performance and impact collaboration and productivity.

“We started Riverbed 11 years ago to eliminate distance and location as variables in delivering applications by solving the problems of latency and bandwidth limitations in wide area networks,” said Jerry M. Kennelly, chairman and CEO, co-founder of Riverbed. “We’re proud of our heritage in pioneering the WAN optimisation market and we believe that Steelhead has an important and bright future. But, Riverbed today is much more than WAN Optimisation.

“Over the last four years, we’ve made the journey from a single product to four major product sets that add up to something much bigger — the industry’s most complete application performance platform to enable a concept we call: Location-Independent Computing,” Kennelly continued. “We made the investment. We did the work. We have the products. Now, it’s time to capitalize.”

Today, Riverbed together with its partners offers the most complete platform that allows customers to embrace Location-Independent Computing to leverage location and distance for competitive advantage. Location-Independent Computing gives IT the flexibility to host applications and data in the most optimal locations while ensuring flawless delivery and best user experiences. Organisations that embrace Location-Independent Computing achieve higher people productivity, better leverage of global skills/resources and radically reduce TCO.

Riverbed Application Performance Platform

During the last four years, Riverbed has continued to invest in its core business of WAN Optimisation. Riverbed Steelhead remains the industry’s #1 WAN optimisation solution, winner of the InfoWorld 2013 Technology of the Year Award seven years running. It’s always been known for accelerating delivery of applications to the branch and now it also accelerates delivery of SaaS and cloud-based applications. And, now with Path Selection, Steelhead can prioritize mission-critical apps for delivery over the fastest networks while delivering lower-priority apps over the Internet.

In addition, Riverbed has been expanding beyond its original value proposition with significant investments in innovation that led to the development of Riverbed Granite, a storage delivery solution that reduces TCO and expedites branch office backup, recovery and restore of applications and data after disasters or outages.

In addition, Riverbed has acquired innovative technologies that solve related IT performance problems. Riverbed Stingray is the most flexible ADC on the market and recognised as the most visionary solution to optimise secure and scalable delivery of applications from private or public clouds to users anywhere. The acquisition of Mazu in 2009 and CACE Technologies in 2010 led to the development of the Riverbed Network Performance Management (NPM) product line, and the acquisition of Opnet in 2012 led to the development of Riverbed Application Performance Management (APM) products. Together, these make up the Riverbed Performance Management product line, which provides enterprise-class end-user, application and network performance management to detect and fix performance problems before end users notice.

All of these products come together in the Riverbed Application Performance Platform, which ensures applications perform as expected, data is always available when needed and performance issues are detected and fixed before end users notice. Together with its partners, Riverbed offers the most complete platform for Location-Independent Computing.

Application Performance Infrastructure

The technological capabilities of these products to enable location independence are converging:

  • Riverbed Steelhead is in the WAN Optimisation market, sized by some at about $1 billion and shrinking in the view of some analysts – when looked at from the traditional perspective. But, Riverbed sees elasticity and some resurgence in the market driven by the cloud and growing demand by companies who find they have to optimise SaaS apps, such as Microsoft Office 365 and SFDC, or they simply won’t work.
  • Riverbed Granite is in the Branch Converged Infrastructure market, sized by IDC at about $4B, growing at 5.2 percent CAGR.
  • Riverbed Stingray is in the ADC market, sized at about $2B, growing at a CAGR of 4.2 percent.
  • In the Riverbed Performance Management space, the lines between the NPM market (Riverbed’s Cascade product line) and APM market (the OPNET products) are blurring, as companies discover they need both NPM and APM to optimise performance of applications across networks, applications and end-user experiences. The combined Performance Management market is sized at about $4 billion, growing at a 7 percent CAGR.

These markets include the technologies that come together to create a global platform for Location-Independent Computing that removes the barriers of distance and location for billions of people. That overall market for Application Performance Infrastructure is sized at about $11 billion and growing at about a 5 percent CAGR.

At the Analyst Day, Jerry and CFO Ernie Maddock will also detail some of the operational moves that Riverbed is making in the sales, channels, alliances, marketing, product development and financial management arenas in order to successfully market, sell and implement an infrastructure platform at global scale.

Bytes brings CSI-type technology to South Africa

By admin, 27 listopada, 2013, No Comment

From Kay Scarpetta to hit TV shows like CSI and NCIS, forensic science has become one of the coolest ways to fight crime. It’s a new take on the eternal good-versus-bad story. Part of the genre’s appeal is its use of sophisticated technology to give the good guys an edge they need in a world in which the criminals often seem to have the edge—and the coolest gadgets.

“Given our high levels of crime, South Africans have heightened interest in how these types of technology can be used to turn back the tide of crime, more and more of which seems to be organised,” says Nick Perkins, divisional director of Bytes Systems Integration Identity Management. “The police, ministries, border control, customs—all are in the front line of this battle and are crying out for technologies to help them. In the private sector, banks and insurance companies are in the same boat.”

One of the facts of modern life is the so called “paper trail”, and thus the need for authorities to be able to detect forged documents quickly and accurately. The legitimate makers of these documents have make huge advances in developing security features that can’t be forged, such as the use of special paper, watermarks, intaglio (the process whereby the image is incised into the surface with the ink held in the sunken lines), guilloche (an engraving technique that uses very fine detail), inks that change colour or are magnetised, holograms, security threads, fluorescent dyes and so on.

“The list of these security techniques to protect important documents like banknotes, passports, ID and stock certificates is growing by the month,” says Perkins. “Along with them, however, is the need for the forensic expert and the official at the frontline to have ways to validate a document’s authenticity. That’s where companies like Regula come in.”

Regula, a company based in Belarus, has developed a range of high-tech forensic equipment and software. Bytes is the exclusive South African representative of Regula. For example, the company’s passport readers are used at border posts to help authenticate passports and automate data input. Hotels are also using them to streamline data input into their customer relationship management and check-in systems—and in case the authorities require these records.

“It’s thus a combination of a sophisticated, networked device with advanced software, the Regula Frontline Documents System, that contains an updated database about the characteristics of all major types of official documents issued by 180 countries. A similar database, Regula Currency, provides the basis for authenticating banknotes.” says Perkins. “It’s a particularly smart approach because it doesn’t stop at document authentication, but contributes to databases of information held by the authority using the system—and we all know how powerful big data can be.”

In other words, this data about, for example, who crossed a country’s borders can be used to generate insights about not just crime but also tourism patterns or business activity.

Of course, document authentication is not everything when it comes to forensic technology. Regula also manufactures a range of inspection devices that use telescopic rods to allow video cameras to look into ventilation devices and other places where a human body can’t fit—think Mission Impossible and you’ll get the idea.

Another Regula solution that will strike a chord with South Africans is magneto-optical technology to see what alterations have been made to serial numbers on metals. This means that police can identify a vehicle identification (VIN) number that has been altered or filed down, without using destructive chemicals to do so. VIN numbers are needed to identify stolen vehicles and link them to their original owners; this technology is a major advance in helping police to secure convictions and so reduce vehicle theft.

“This is a great example of the use of science to combat crime, to everybody’s benefit,” concludes Perkins. “It also shows that some of what you see on screen is actually based on what’s going on in real life!”

WD debuts world’s first SSD+HDD dual drive

By admin, 26 listopada, 2013, No Comment

Innovative 2.5-inch Drive Pairs 120 GB SSD with 1 TB Hard Drive to Deliver Maximum Performance, Data Control in Ultimate Upgrade for Notebook, AIO, Single-Drive Bay Systems

WD, a Western Digital company and storage industry leader, today announced the release of the WD Black dual drive, a unique storage innovation that fuses a 2.5-inch 120 GB solid state drive (SSD) with a 1 TB hard disk drive (HDD) to offer a powerful dual drive solution. Perfect for consumers and service providers looking to upgrade notebooks, small form factor desktops, and single-slot and all-in-one (AIO) systems with both SSD level performance and HDD capacity, the WD Black2 dual drive connects through a single cable and fits into a conventional 9.5 mm slot.

“Our customers told us they like our Solid State Hybrid Drive technology, but our tech savvy users asked for more control of where they store their data,” said Matt Rutledge, senior vice president of WD’s Storage Technology business unit. “The WD Black2 dual drives empower our customers to enjoy SSD performance and access high capacity storage in a no-compromise package. The WD Black2 dual drive is a direct result of our interaction with our customer base through WD Labs initiatives. WD devised its beta labs program to provide an exclusive testing arena for key customers and technology influencers of existing and emerging WD storage products.”

Says Kalvin Subbadu, WD Components Sales Manager – South Africa, “WD’s Black² is the world’s first 1TB and 128GB Dual drive in a 2.5” inch form factor, an ideal HDD for the South African gaming community which is growing exponentially every year. The vast majority of gamers in South Africa are looking for a HDD that is cost effective yet provides the speed and performance required with a gaming experience. A regular magnetic HDD is not fast enough and a SSD can be costly if a high capacity is required. With WD’s Black2 dual drive, we have combined the best of both in one drive. With a 128GB SSD big enough to store the OS, apps and games as well as the 1TB HDD to store all your data needs, this make it the ideal purchase for a gamer. This dual drive is also ideal for notebook users that are looking to upgrade for a faster ‘boot up’ experience. The 2.5-inch form factor means it will fit most notebooks and ultrabooks. The SATA 3 6GB/s interface is also ideal for these users, delivering performance whilst featuring capacity.”


Designed for enthusiasts, creative professionals, gamers and PC builders, the WD Black2 dual drive provides improved overall drive capacity, performance, and reliability, while offering the flexibility to choose how and where their data is stored. Utilizing the benefits of both flash and magnetic disks, WD Black2 dual drives offload data usage from the SSD to the HDD, which increases endurance and life of the SSD. Users maintain greater data control, which can eliminate the need and expense of cloud-based storage.

WD Black2 is free of caching algorithms and benefits from SATA 6 Gb/second interface speed. It is neatly packaged in a standard 9.5 mm, 2.5-inch form factor with legacy SATA connector, making the WD Black2 dual drive compatible with popular PC operating systems ranging from Windows XP to Windows 8.1.

Price and Availability

WD’s Black2 dual drives will be available in South Africa in Q1 2014 and are covered by a five-year limited warranty.

The approximate Recommended Retail Price for the 2.5-inch 120 GB SSD + 1 TB HDD WD Black2 dual drive, model #: (WD1001X06XDTL) is R5499.00 inclusive of VAT. Additional information about WD Black2 dual drives and limited warranty terms may be found on the company website.

Duxbury discounts HPN switches

By admin, 26 listopada, 2013, No Comment

Until the end of December, Duxbury Networking is offering a 34% discount on the complete HPN 2530 Switch series to its accredited resellers and dealers.

The HPN 2530 series consists of four, fully-managed Gigabit Ethernet Layer 2 edge switches targeted at applications in entry-level to mid-size enterprise networks.

“The discount offer forms part of an exclusive marketing initiative we’re launching in a bid to boost sales of popular branded offerings through our dealer base,” says Andy Robb, chief technology officer at Duxbury Networking, a long-standing HPN distributor.

“The key features of the HPN 2530 series include enhanced access security, traffic prioritisation, IPv6 host support and optional Power over Ethernet [PoE] features,” he says.

For customers implementing PoE for voice, video, or wireless deployments, the HPN 2530-24G-PoE+ and the HPN 2530-48G-PoE+ switches are IEEE 802.3af and IEEE 802.3at compliant with up to 30 Watts per port.

Robb says the HPN 2530 Switch Series is easy to use, deploy and manage via the Internet with SNMP (Simple Network Management Protocol), CLI (command line interface) functionality and a web-based graphical user interface.

“The series offers flexible wall, table and rack mounting, quiet operation and improved power savings thanks to its energy-efficient Ethernet feature,” he adds.

Sage VIP awards its top partners in the Western Cape region

By admin, 26 listopada, 2013, No Comment

At a prestigious event held in Cape Town on 21 November, Sage VIP, leading supplier of payroll and human resource management solutions, awarded its top performing partners for 2013 in the Western Cape Region.

The reputable awards recognise partners for their contributions to identifying and referring potential Payroll and HR clients. Contributions are measured according to the number of leads as well as the value of the sales in a twelve month period., a comprehensive online directory of Human Resources products and services, has been named the Top Partner for Sales, while Trac-Tech, a designer and manufacturer of time recording and access control technology, has claimed top honours for its outstanding contribution to leads.

Sandra Swanepoel, Sales director at Sage VIP, says the Partner Programme forms an integral part of the company’s strategy to grow the customer base and to continue delivering value-added services. “We value our partners for their contributions and awarding them for excellent performance is one way in which Sage VIP can say thank you. Our collaboration with the partners also allows the opportunity to provide a total solution to our joint customers by integrating the partner’s products and services in transactions, where it is possible and a need exists.

“We are delighted to receive this prestigious award which recognises our efforts and continued focus on introducing improved solutions to our customers,” says the owner from, Adria Bulpitt.

Martin Silver, National Sales Manager from Trac-Tech says, “We are privileged to receive the award from Sage VIP and look forward to a continuous business relationship which will be to the benefit of our customers.”

Swanepoel continues: “Any company or individual who are in a position to actively refer clients to Sage VIP can register as a partner, provided they belong to one of the following categories: Auditors and Accountants; ERP Software; Financial Institutions; HR Consulting; Time & Attendance Systems; Computer hardware & software; as well as Accounting Software.

The following companies were awarded as the top partners for the various categories:

Auditors and Accountants: Sasnik (Pty) Ltd
ERP Software: Astraia Technology
Electronic Banking: Standard Bank
HR Consultants:
Time and Attendance Systems: Trac-Tech

At the event special mentions were also made of the following companies, recognising and thanking them for their support during the year:

  • Eco-Time
  • Simplex Time Recorders
  • Sage ERP Cape Town
  • Brookside Admin

Regional Partner Awards have taken place in Gauteng, Durban and Bloemfontein and are scheduled for Port Elizabeth and Namibia. For more information about Sage VIP’s Partner programme, please contact: or visit our Partner zone on the website at

EA revs up for the next generation of gaming with need for speed rivals

By admin, 22 listopada, 2013, No Comment

Cross the Line as a Cop or Racer today on Xbox 360, PlayStation 3 and PC

Electronic Arts Inc. (NASDAQ: EA) today announced that the highly anticipated, high-octane racing game Need for Speed™ Rivals is now available on the Xbox 360, PS3 and PC. Set in a world with a variety of stunning environments and effects powered by the advanced Frostbite™ 3 engine, Need for Speed Rivals is injecting new innovation into the racing genre with AllDrive, a revolutionary feature that destroys the line between single player, co-op and multiplayer. AllDrive will forever change how racing games are played with friends seamlessly connecting gamers to one world where their single-player races and chases can collide at any time.

Winner of the official Game Critics Award for “Best Racing Game” at E3 2013, Need for Speed Rivals is “impressive” according to So far, Need for Speed Rivals has received review scores of 100 from, 90 from Machinima, 85 from AusGamers, 85 from PlayStation Lifestyle.

“At Ghost Games we were given the keys to the Need for Speed franchise to bring new energy into the genre and we’re doing that with AllDrive,” said Marcus Nilsson, Executive Producer, Ghost Games. “Thanks to AllDrive, players can create their own organized chaos, going from driving alone to being in an all-out chase with their friends at an instant. These unexpected moments create the ultimate edge-of-your-seat experience, and this is the direction our team wants to take racing games in the next generation.”

Need for Speed Rivals glorifies the street’s ultimate rivalry, daring gamers to cross the line as either a cop or racer to gain the upper hand by any means necessary.

Playing as either side of the law comes with its own distinct career experiences, each with their own set of high-stakes challenges, rewards, pursuit tech and cars. But this time, the stakes are at its highest level with an all-new scoring system where gamers put their Speed Points on the line and risk losing it all if busted.
Need for Speed Rivals will be in-stores November 22 in South Africa for the PlayStation®3 computer entertainment system, Xbox 360® videogame and entertainment system from Microsoft and PC via Origin™.

To join the conversation on Need for Speed Rivals, please visit, follow us on Twitter® at and #NeedforSpeed. Press assets for Need for Speed Rivals are available at

New platform launched to stimulate high-level discussion around new B-BBEE codes

By admin, 22 listopada, 2013, No Comment

A new crowd-sourced discussion platform launched today with the aim of providing valuable insight into the finer workings of the revised Broad-Based Black Economic Empowerment Codes of Good Practice.

Codes Interpreter is an online platform aimed at companies, professionals, consultants, journalists and members of the public wishing to gain a deeper understanding of the revised B-BBEE Codes of Good Practice. The platform is populated with insight and comments from some of the country’s top transformation specialists.

Bruce Rowe, head of Mpowered Business Solutions, the developers of Codes Interpreter, says visitors can gain invaluable insight into the finer nuances of the new Codes. “Codes Interpreter enables you to tap into the collective knowledge of some of the country’s foremost experts on B-BBEE and gain insight into the potential impact of the new codes on the way you do business.”

To date, a number of top industry experts have provided their insights into specific areas of the revised codes, including Ownership, Management, Skills Development, Enterprise and Supplier Management, Socio-economic Development, and General matters. Some of the top comments to date include:

  • On Ownership, Eric Ackroyd says: “”Black owned” is now defined as being 51% or more black owned. The current 2007 Codes define black owned as more than 50% black owned. This change impacts the following i) Application of Modified Flow Through; ii) Procurement from black owned suppliers; iii) Qualification of Enterprise Development Beneficiaries.”
  • On Enterprise and Supplier Development, Robin Woolley says: “The limiting of early payments to 1.5 points is a good thing – limiting abuse, but supplier development beneficiaries being 51% black owned or 51% black woman owned is interesting as many companies have structured to the old definition of black owned being 50% plus one vote – ie often 50,1%”
  • Under General, Leila Moonda says: “The revised Codes do not include a QSE scorecard, even though the Codes make numerous reference to a QSE scorecard. It is not clear whether the DTI intend to issue a QSE scorecard or whether QSE’s are to be measured using the Generic scorecard.”
  • Under Management, Michael Craies says: “After investigation of this report it was found that there are compliance targets based on national as well as provincial statistics. It is my interpretation that the verification agency should use the provincial compliance targets when verifying a measured entity located in a specific region and the national compliance targets when rating a measured entity (like a holding company) with branches located country wide.”

“We’ve also introduced a Knowledge Centre where our contributor community can upload their own documents with specific insights into the new codes. We are hopeful that this will turn into the go-to resource for anyone wishing to understand or adapt to the revised Broad-Based Black Economic Empowerment Codes of Good Practice,” explains Rowe.

To follow the discussion around the revised B-BBEE Codes of Good Practice, please visit the Codes Interpreter website on


In a digital DIY universe travel agencies are more relevant than ever before

By admin, 22 listopada, 2013, No Comment

The importance of a multi-channel sales and marketing strategy in the travel and tourism sector can never be underestimated, says Harvey World Travel managing director Rosemary Moss. The value of travel agents as a sector sales tool and conversely as a consumer service provider remains an important contributor not only to stimulate destination, product and service demand, and in South Africa the travel trade still commands a substantial portion of overall travel bookings.

Rosemary estimates large number of all travel bookings made domestically are still managed through travel agents. “Face time is more than just an online app, it is one of the key value components and differentiators between man and machine in the travel trade. Today’s fast paced environment coupled with demanding business and leisure consumers require flexibility and someone on the other side of the desk or phone where reaching out to change plans amounts to more than just a mouse-click,” says Rosemary who estimates that more than half of South African leisure travellers continue to book through travel agencies. Recent reports also suggest that up to 70% of SMME’s and up to 80% of large corporates still turn to travel agents.

“The business model has changed somewhat over the past two decades,” says Rosemary, noting that consumer needs have changed. “Specialist advisory services and travel management are the pillars of the modern consultancy. Efficiency lies at the cornerstone of the twenty first century travel agency. Gone are the days of fast-food type stores.” says Rosemary. Today consultants negotiate with large travel brands flexing buying power muscles and manage travel budgets on behalf of clients. “It’s become so easy to book anything online, but, the specialist knowledge and service delivery of the travel trade remains priceless.”

Rosemary says that trusted travel brands like Harvey World Travel will continue to grow and prosper. “We do not consider the online universe a threat to our business. Instead, we consider it a shop window propagating travel – ultimately, every role player in the travel trade has a function and delivers to grow the sector as a whole. The service that travel agencies can deliver to customers remains unrivalled.” Moss says that growth of up to 22% at some branches this year confirms this. “Projections for the 2014 fiscal indicate slightly slowed growth due to currency weakness,” adds Rosemary, but she is upbeat about the future. “Insurance is peace of mind purchased online; in travel, agents provide so much more in person.”

Capillary Technologies extends global footprint to South Africa

By admin, 22 listopada, 2013, No Comment

Leader in Cloud-Based Loyalty, Mobile and Social CRM Solutions that Help Retailers Drive Sales and Profitability Through Intelligent Customer Engagement forms strategic partnership with Blue Label Telecoms to bring the next generation of Intelligent CRM, Loyalty and Marketing solutions to the South African market

Capillary Technologies, a leading provider of cloud software solutions that help businesses to engage intelligently with their customers through mobile, social and in-store channels, has announced its entry into the South African market with new offices in Johannesburg and a strategic new partnership with Blue Label Engage for their turnkey (direct to consumer) retail customer engagement solution. With industry leaders such as Benetton, Jack Wills, Marks & Spencer, Nicole Miller, Nike, Puma, Nokia, Pizza Hut and KFC on its international client roster, Capillary’s cloud platform integrates everything that retail marketers and operators require to engage with their customers, weaving social and mobile experiences into virtually any point of sale device, from legacy terminals to the latest POS devices and mobile tablets. Capillary’s suite of Intelligent Customer Engagement™ solutions offers real-time loyalty, high quality data capture, actionable analytics, instant cross-sell solutions, and instant shopper gratification to generate significant ROI within weeks of implementation. Capillary is already working with South African retailers like Keedo, UMS and Roots to help them drive better customer loyalty, superior sales growth and a definitive competitive advantage.

Blue Label Engage is part of the JSE listed, Blue Label Telecoms Limited now in its 12th year of trading and with an annual revenue of over R19 Billion. The Group boasts a distribution footprint of over 150 000 points of presence in South Africa and is a leading distributor of airtime and electricity through physical and virtual pre-paid solutions. Through its monthly interaction with millions of consumers it has become highly trusted by South Africa’s leading companies in assisting with driving consumer acquisition and loyalty, through Consumer Engagement Solutions, delivered by Blue Label Engage.

“We are very excited with our latest presence in South Africa and to have Blue Label Engage as one of our key partners,” says Aneesh Reddy, Cofounder & CEO of Capillary Technologies. “Retailers in South Africa are hugely interested in state-of-the-art loyalty and customer relationship management (CRM) solutions and will benefit greatly from the proven best practices that Capillary and this partnership offers, leveraging technology to drive revenue. Having a presence in Johannesburg will enable us to better serve our growing South African client base. As the African continent’s largest economy and biggest recipient of foreign direct investment, South Africa is the logical point of departure for our expansion plans across the continent.”

Changing retail dynamics have altered the definition of CRM solutions in today’s world. Retailers in South Africa realize the importance of shedding one-size-fits-all ways of thinking. They want to understand and connect with customers personally, gain mindshare among consumers and influence purchase decisions to drive revenue growth and profitability. Capillary’s global experience and inherent cloud advantages bring tremendous opportunities for consumer-facing businesses in South Africa to tap into emerging global best practices from the Americas, Europe and Asia-Pacific, and achieve significant top-line performance improvement through Capillary and Blue Label’ “Retail Engage” solution.

“Capillary is a great strategic partner for us and we look forward to working with them as they extend their offerings to help retailers capitalize on Intelligent CRM and integrated engagement solutions in South Africa,” says John Shaw, Marketing Director of Blue Label Engage. “Their enterprise solutions and technological expertise allows us to extend Blue Label’s core capabilities, ensuring we deliver best practices and demand-execution services to our extensive retail client base, as well as expanding our Retail Engage solution to a wider customer base. We believe Capillary’s global reach and enviable client base, strong reputation, innovative technology and solutions will assist us in delivering immeasurable value to the South African retail sector.”

Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses ― managing the entire life cycle of customer marketing from acquisition, analysis, insights and activations. Capillary is the world’s leading SaaS provider of end-to-end Multi-Channel Customer Engagement, Big Data Customer Intelligence, Clienteling, Real-Time Loyalty and Social CRM solutions to 150+ enterprise customers with over 10,000 locations across the Americas, Europe, Middle East, South Africa and the Asia-Pacific region and 75 million shoppers interacting routinely with its cloud platform. Capillary has been named Marketing Magazine’s CRM & Loyalty Agency of the Year 2013; Best Consumer Engagement Agency of the Year 2013, a Gartner 2013 Cool Vendor; and one of Mint/WSJ Bloomberg Businessweek’s Hottest Technology Businesses 2013. Capillary is backed by Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures. Visit for more details.

Overview of the South African Protection of Information Bill

By admin, 22 listopada, 2013, No Comment

By Clinton Pavlovic

The methods used to collect and store information and data have evolved over time.

In the past personal information was collected primarily through direct means by companies that people did business with. The collected information would be stored to enable the company to provide a service to the customer and to bill the customer after service delivery. The high cost of storing information typically meant that a company would only store information that was strictly necessary for these purposes and that the information would be stored for a limited time once it was no longer needed.

In the last two decades new technologies, including the internet and mobile devices, have dramatically changed the way in which people interact with each other and with companies, leading to an increase of the number of ways which companies can collect personal information about data subjects; a cell phone application which has access to your precise GPS coordinates, phone book and text messages; an internet website tracking its visitors; an in-store loyalty card which tracks shopping habits; an internet search engine which logs and stores each of your search queries; a social network application for your tablet computer which redirects your personal and business email to its own servers.

In many cases people are either unaware that data collection is happening or are unaware of the scope of the data collection. The falling cost to store information electronically now means that this personal information which is collected can be stored for longer periods of time, perhaps indefinitely.

Once this personal information has been collected, which could include individual’s names, gender, phone numbers, home address, email addresses, or shopping and internet browsing habits, the question has often been whether this information still belongs to the private individual or whether the information now belongs the company collecting the information? What can a company use the collected information for after collection?

In South Africa a person’s right to privacy has been entrenched in section 14 of the South African Constitution 1996, which provides that “[e]veryone has the right to privacy”, before going further to cater for specific circumstances. The South African Protection of Personal Information Bill, or POPI, which may become law soon takes further steps to entrench the right to privacy and to protect personal information which is collected and stored.

The Protection of Personal Information Bill draws on years of research and contains many broad principles which were developed and incorporated into the European Union’s Data Protection Rules. It seeks to introduce measures to ensure that personal information is protected, but aims to balance this objective against the right to access to information and the principle of free flow of information.

The bill accomplishes its objectives by codifying the rights that persons have in their own personal information and specifying eight conditions, or principles, that must be complied with by persons when collecting, storing and processing the personal information.

The Protection of Personal Information Bill may have far reaching consequences on some businesses operating in South Africa. Businesses should evaluate the information which is currently being collected, the reasons for the collection including what the information is used for after collection, in order to determine whether the bill applies to the activities of the business. If the bill does apply a business will have to evaluate and determine what technical and organisational measures need to be taken to ensure that the legislation can be complied with once it is enacted.

Application of the Protection of Personal Information Bill

In terms of section 3, the Protection of Personal Information Bill applies to any activity concerning personal information which is either conducted in South Africa, or which is conducted outside South Africa by a responsible party which is domiciled (a resident) in South Africa.

The bill binds both public and private bodies, extending to any South African state department or administration, state functionary, state institution, private companies, private partnerships, sole proprietors and any other individual.

The activities relating to personal information which are regulated in terms of the bill include:

  • collection;
  • receipt;
  • recording;
  • storage;
  • retrieval;
  • dissemination; and
  • use.

The definition given to “personal information” ensures that the legislation will have a wide application.

Personal information is defined as any information relating to an identifiable, living natural person or existing juristic person, including a person’s name, gender, sexual orientation, religion, education, identifying number, e-mail address, telephone number, personal opinion and correspondence. There are, however, some exclusions, such as the exclusion of data relating to a purely personal or household activity, data which has been de-identified and data collected by a public body involving national security and the investigation or proof of criminal offences.

Rights Granted in Terms of the Protection of Personal Information Bill

The section 5 of the Protection of Personal Information Bill briefly sets out the rights granted in terms of the bill which are elaborated and expanded on in further chapters. The rights granted in terms of the bill include:

  • the right to be notified that personal information is being collected;
  • the right to be notified if there has been any security compromises and if personal information has been unlawfully accessed;
  • the right to establish if a person or entity holds any personal information and if so request access to the personal information;
  • the right to know the identity of third parties who have had access to the personal information;
  • the right to request the correction, destruction or deletion of personal information;
  • the right to object to the processing of personal information;
  • the right to submit a complaint to the Information Regulator, which is to be established in terms of the bill; and
  • the right to institute civil law suits to claim damages suffered as a result of a contravention of the bill.

Conditions for the Lawful Processing of Personal Information
Chapter 3 of the Protection of Personal Information Bill sets out eight conditions, or principles, which must be complied with when processing personal information.

Failure to comply with these conditions when collecting and processing information protected by the bill would constitute an interference with the rights of the individual in terms of section 73 and may result in civil liability in terms of section 93 for damages suffered by the individual.

Contravention of other chapters of the bill can also result in administrative penalties or a criminal conviction punishable by fines or imprisonment of up to ten years for some offences.

These conditions for the lawful processing of personal information are:

Condition 1: Accountability

The first condition provides that the responsible party, namely the public or private body which determines the purposes and means for processing personal information, must ensure that personal information is processed lawfully and that the conditions are complied with at the time when the purposes and means of data processing is determined and during the processing itself.

Condition 2: Processing Limitation

The second condition sets limits on the methods which may be used when collecting personal information and on the scope of processing the information. Focus is placed on the protection of privacy and prevention of excessive collection and processing.

This condition provides that personal information may generally only be collected directly from the individual and not from other third party sources. It also provides that personal information may only be collected and processed if:

  • the individual has consented;
  • it is necessary to perform in terms of a contract concluded directly with the individual;
  • it protects a legitimate interest of the individual or the person collecting or processing the information; or
  • it is necessary for the proper performance of a public law duty by a public body.

Data subjects are also granted the right to object to the collection and processing of personal information, including the specific right to object to direct marketing from companies which they are not already an existing customer of.

Condition 3: Purpose Specification

The third condition sets limits on the reasons for the collection of personal information and limits the duration that the records may be retained.

This condition specifies that personal information may only be collected for specific and explicitly defined purposes and that data subjects must be informed of the purpose for collecting the information.

Once the personal information has been collected it may not be retained any longer than what is necessary for achieving the defined purpose. After the personal information is no longer required it must be either destroyed or “de-identified” in a manner which would make identification of the individual impossible either on its own or if combined with other information.

Condition 4: Further Processing Limitation

The fourth condition limits the use of personal information once collected, providing that all processing must only be in accordance with, or compatible with, the purpose for which the information was originally collected.

Condition 5: Information Quality

The fifth condition ensures that reasonable steps must be taken by the responsible person to ensure that all personal information which is collected or processed is complete, accurate, not misleading and updated where necessary.

Condition 6: Openness

The sixth condition ensures openness of records relating to the processing of personal information by requiring responsible persons who collect and process personal information to retain records of the processing operations in terms of the Promotion of Access to Information Act.

This condition also requires that data subjects are notified of their rights in terms of the bill. Steps must be taken before the actual collection of personal information to ensure that an individual is aware of:

  • what information is being collected;
  • the name and address of the responsible party collecting or processing the information;
  • the purpose of collecting the information;
  • the consequences of not providing access to the personal information; and
  • if the information is to be transferred to another country, the level of protection afforded to the information in that country.

Condition 7: Security Safeguards

The seventh condition introduces safeguards to protect the integrity and confidentiality of personal information once it has been collected.

In terms of this condition any person collecting or processing personal information must take appropriate and reasonable technical and organisational measures to ensure that personal information is not lost, damaged or unlawfully accessed or processed. This requires the responsible party to take measures to identify internal and external risks, establish and maintain safeguards and continually update procedures and safeguards in response to new risks or deficiencies.

Data subjects must also be informed of any security breaches as soon as reasonably possible.

Condition 8: Data Subject Participation

The final condition applicable to the lawful processing of personal information provides data subjects with the right to participate in the collection and processing of their personal information.
This condition provides data subjects with the right to:

  • request whether or not a party is in possession of personal information belonging to the data subject;
  • request a record of the personal information held;
  • request information regarding all third parties who have had access to the personal information;
  • request the correction or deletion of inaccurate personal information; and
  • request the deletion or destruction of personal information.




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