Archive for Październik, 2013

Harnessing the benefits of software development to create a sustainable African economy

By admin, 21 października, 2013, No Comment

The role of software development in the development and sustainability of the African economy cannot be overlooked says Malcolm Rabson, managing director at Dariel Solutions. “As companies drive through the recession leaner and wiser, they seek ways to contain risk while concurrently securing market share. And many companies are looking to their software to do exactly this – in many forms and shapes.”

In fact, according to Gartner’s Hype Cycle for ICT in Africa 2013, enterprise mobile technology is following the consumerisation curve. Many aspects are maturing, and innovation is more on software than hardware with a focus on adding to an existing experience rather than changing it. As a result, African enterprises should look at adopting a number of services to ensure they remain competitive in the face of increasing market aggression. Amongst these factors they list Big Data, crowdsourcing, rich content and long term evolution (LTE) – all which have software at their heart.

“The industry is moving quickly, buzz words are rife and while many businesses are trying to keep up with the new solutions, it is advisable for companies to embrace software technology at the heart of such initiatives by aligning themselves with companies who have done the necessary software groundwork,” adds Rabson.

Just look at the changing dynamics:

  • The world’s technological per-capita capacity to store information increases at an incredible rate every year and has apparently doubled every 40 months since the 1980s; with 2.5 exabytes (2.5×1018) of data created every day in 2012.
  •  In a document published on Wikipedia and quoting Adam Jacobs (6 July 2009) from his paper: The Pathologies of Big Data (ACMQueue), “Big Data is difficult to work with using most relational database management systems and desktop statistics and visualisation packages, requiring instead ‘massively parallel software running on tens, hundreds, or even thousands of servers’.”
  • In a report published, titled: ‘Mastering Big Data: CFO Strategies to Transform Insight into Opportunity’, it points out that “Big Data presents unique opportunities for growth and competitive advantage for those organisations that marshal the skills, set appropriate priorities and seize the moment. With Big Data doubling every two years, those organisations that fail to capitalise on the new information paradigm could find it impossible to catch up.”

“The road to navigating these murky waters is to employ a software development company that has the capacity and capabilities to capture the full potential and harness best practice intellect to deliver unparalleled solutions – which will ultimately set businesses apart from their competitors,” says Rabson.

The worldwide IT spend is projected to total $3.7 trillion in 2013, which is a 2% increase from the 2012 IT spend of $3.6 trillion. More interestingly, spending on enterprise software is set to grow by 6.4% in 2013, with an expected spend of R81.2 billion allocated to the Southern African market alone (BMI-TechKnowledge).

It is acknowledged by the global community that South African software developers are recognised for their innovation, production and cost efficiency. The business community would therefore gain a greater foothold in the market by outsourcing bespoke software development to those companies who have gained their stripes. This allows both emerging and developed enterprises to concentrate on their core business, with the confidence that their software needs are accommodated.

“While emphasis on digital content creation and operating systems has waned, software as a service (SaaS) has taken on a more dominant role, and it is easy to see why. Most technology has software best practices at its heart and if we are able to harness the benefits of software development we can not only drive differentiation in the market and capitalise on business opportunities, but also create a sustainable African economy,” concludes Rabson.

Moving to Enterprise Data Quality – a proactive data quality approach

By admin, 21 października, 2013, No Comment

By Gary Allemann, MD at Master Data Management

Data continues to increase at an exponential rate, presenting organisations with a host of new challenges, not least of which is managing the quality of these significant volumes of information. Continually expanding data volumes result in traditional approaches to data quality becoming insufficient in ensuring that organisational data is fit for purpose and is managed as a corporate asset. Added to this is the challenge of increasingly complex environments, where data is often held in the cloud or by third party providers.

The traditional approach – multiple tactical data quality projects and point solutions – is increasingly unable to provide sustainable quality data. A new approach is required – one that is capable of delivering consistent data quality across all systems and applications in an organisation.

It is estimated that by 2015 the average organisation will hold 700 times the volume of data compared to the beginning of the century. This data explosion will only get worse – by 2020 companies will be managing 7000 times as much data as they were holding in 2000.

The number of data stores is also proliferating – companies must also cope with diverse environments, ranging from legacy Enterprise Resource Planning (ERP), mainframe and data warehouse environments, to cutting edge Cloud, Hadoop and other Big Data platforms.

In the past, a typical approach to managing data quality was to adopt a ‘per application’ approach or focus on point solutions where particular data quality problems are identified and addressed. Storing and managing this data is increasingly challenging, and in terms of data quality and data governance, point solution approaches are no longer the answer.

Take for example, an increasingly common organisational scenario today. A company may have an internally hosted ERP system from one supplier, a Cloud-based Customer Relationship Management (CRM) from another, and an Extract, Transform, Load (ETL) functionality from a third, feeding a data warehouse provided by yet another provider. Obtaining consistent, quality data across all of these platforms, with multiple providers, is a typical challenge for large organisations today.

Cleansing of specific sets of data in one system, for example customer information lists, financial records, inventories and so on, has provided benefits to the organisation, but the resulting inconsistencies across systems cause frustration and additional costs. At best, the problem is partially solved.

The result – data quality improvements remain a niche activity, focused on a few applications, but the majority of data remains uncontrolled. Given the sheer volume of data being generated on a daily basis, this approach means that problems continue to escalate.

There is no such thing as a homogenous single-vendor environment anymore, and organisations need a solution capable of delivering consistent, quality data across the various systems, applications and solutions that make up enterprise architecture.

A strategic, enterprise-wide approach is needed to allow organisations to harness the business value of their data. Broad and sustainable data quality improvement can only be delivered through proactive, cross-organisational collaboration, with a close partnership between business and IT.

The benefits of such an approach can be seen in pioneering organisations such as British Telecom (BT). Over a number of years, the Group moved from an application to an enterprise view of data quality, measuring quantified business savings running into billions of rands.

The business case for enterprise data quality is established. Evolving from point data quality approaches to managing data quality at an enterprise level is critical in turning this data into a strategic corporate asset. A new Information Quality Management methodology, built on the back of more than 20 years of data quality management experience at over 2000 sites worldwide, is available to help guide organisations through this process. For more information, download the white paper from


Technology could give retailers the edge this festive season

By admin, 21 października, 2013, No Comment

Retailers will be under considerable pressure as they fight for a bigger slice of shrinking pie this festive season.

With news just out that the consumer confidence has hit a ten-year low, coupled with a slowdown in consumer spending, rising fuel and electricity and more fears around unemployment, the retail sector will be hard pressed to find ways to win customers come December.

Creating a competitive edge will mean finding ways to eke out more spend per shopper and ensuring repeat business from customers who do have money to spend. Innovation, using technology at the checkout point and 3rd party service providers, may hold the answer.

But while the business world and regulators attempt to come to grips with Bitcoin, spare a thought for the retailer who is still trying to ensure they can accept and process the myriad of alternative forms of tender and value added services at their checkout points.

“The world of alternative tender is becoming more complex for retailers, with the days of simply accepting a credit card at the checkout point being long gone.

Debit cards, private label cards (Buy Aid, eBucks, RCS etc.), loyalty cards, coupons, vouchers, gift cards and mobile payments are now all in the mix when it comes to payment. Customers expect the transactions to be seamless,” explains Ian Steyn, the Executive for Product and Sales at Innervation Value Added Services.

Steyn uses a local example to explain the complexities: “Let’s take your average expected experience at a national retail chain for instance.

A customer may ask to pay with a combination of coupons, a credit card, eBucks and a gift card. They will also want to swipe their loyalty card to ensure they earn valuable rewards. They could have also purchased virtual products such as prepaid airtime and electricity as part of their transaction. But what if they change their mind midway through the transaction, the teller makes a mistake or one of the transactions is declined? How do you void one item in a complex purchase transaction and will this mean starting the transaction all over again?”

According to Steyn, retailers are seeing significant benefits in offering a plethora of payment and value added services options, but store owners are not always applying themselves to the customer experience as the options grow.

“Point of sale developers need to manage the complexity of a multitude of parameters via a host of third-party servers, applications and switches. But, quite frankly, the customer doesn’t care. The transaction still needs to be quick and accurate. They don’t know about the complexities and ‘user–error’ is simply not an option,”

Financial results from a number of the bigger retailers have pointed to their loyalty programmes, gift cards and coupon projects as contributors to their bottom line, and even smaller retailers are quickly moving to implement their own schemes, or at least support the larger ones. However, Steyn warns that this should not be done without the required consideration.

“There is no doubt that payment and value-added services could make a real difference this festive season, but if you get the service implementation wrong from an application perspective, what could have been a boost to your incremental revenue, could end up with a retailer losing repeat business to a competitor.”

Bytes becomes corporate member of Association of Certified Fraud Examiners

By admin, 21 października, 2013, No Comment

Bytes Universal Systems has announced that it has joined the South African Chapter of the Association of Certified Fraud Examiners (ACFE SA) as a corporate member. The ACFE SA is a leading global anti-fraud association, providing more than 70 000 members with professional certification and ongoing training in the fight to turn back the tide of fraud and corruption globally.

Fraud and corruption are acknowledged to be among the severest challenges facing business and government around the world. They are responsible for damaging corporate profitability as a slew of high-profile cases before and after Enron can attest. They are also a major barrier to any government’s ability to deliver services and thus a major contributor to social unrest—something South Africans do not need explained to them.

The ACFE’s 2012 Report to the nations on occupational fraud and abuse found that the cost of occupational fraud—both financial and reputational—was “acutely damaging”. It further observed that nearly half of victim organisations fail to recover their losses, making proactive fraud-prevention measures imperative.

“It is against this backdrop that Bytes Universal Systems has decided to become a corporate member of the ACFE SA and a platinum sponsor of the annual conference in South Africa,” says Mark Neethling, divisional manager: Business Solutions at Bytes Universal Systems. “The conference has attracted some 800 delegates from 18 countries, which just shows the high priority both business and government are placing on fighting fraud and corruption. This concern is mirrored in the code of ethics and corporate values of the Altron Group, of which Bytes is a part.”

In fact, this conference is the largest anti-fraud event in Africa, and the second-largest in the world.

“Corporate involvement by companies like Bytes Universal Systems is essential in gaining a critical mass of organisations that support the ACFE’s goals, code of ethics and professional standards, and building an anti-fraud profession with wide credibility,” says Jaco de Jager, CEO of the South African Chapter of the ACFE. “We are excited to have Bytes on board, and look forward to working with them into the future—especially as technology has a growing role to play in helping detect and prevent fraud.”

Why a ‘Mobile-First’ Responsive Web Design approach matters

By admin, 21 października, 2013, No Comment

By Mark Hawkins, Operations Director – Bluegrass Digital

In a world in which there are now more mobile phones than people optimising content for mobile consumption has become a business imperative. And in developing regions such as Africa, the importance of mobile is magnified by the fact that the majority of people only access the Internet via their mobile phones. Added to this, the variety of gadgets that middle and higher income consumers have to choose from is expanding at a rapid pace. Instead of being limited to a stationary desktop PC, consumers can arm themselves with sleek notebooks, feather light laptops, tablets, phablets, and of course, the ubiquitous smartphone. These trends have massive implications for businesses of all sizes and across sectors, as the way in which consumers and potential customers access and consume information is being radically altered. First and foremost, it means companies need to rethink how they are presenting information in the digital realm – and whether it is in a mobile-friendly, easily accessible and engaging format.

‘Mobile-First’ Responsive Web Design
Although ‘Mobile-First’ Responsive Web Design (RWD) is not a new idea it is gaining attention because of its ability to create a great user experience across multiple devices and allows websites to reach more people through a better mobile experience. Put simply, the mobile-first RWD approach places emphasis on creating a great mobile user experience first, before considering other formats.

A mobile-first RWD approach has many benefits. For one, it enables any device capable of accessing the web to have a functional experience on your site. In addition, it ‘democratises’ the web by enabling websites to reach more people, and it also gives designers the opportunity to utilise new mobile technologies such as gesture events, barcode-scanning and geolocation.

But where should you start, you may ask? Well, because you are essentially losing up to 80% of your screen real estate, the approach forces designers to focus on their businesses core content and functionality. It’s about preparing your content to go anywhere, staring with the mobile web.

Many businesses are hesitant to adopt new formats and may look at this approach and think that it sounds like a lot of hard work, and they would be right. Taking a mobile-centric approach and creating different formats and content for different devices requires a big investment of time and resources and prioritizing what you think is most important for your business. In the past few years companies have created stand-alone mobile sites, but the time and expense involved in developing different code for various devices can escalate quickly, and we believe that these resources could be used more efficiently and optimised by devoting them to the creation of a responsive website. In most cases, this is far more effective than creating an entirely separate mobi site and the long term payoff is huge as your site continues to work on whatever new device the tech gods decide to unveil 4 yours from now!

Content is Still King
If companies do choose to go the down the mobile-first route, the first place to begin is by taking a considered look at their existing content – and deciding which content is important for the mobile user. This may well involve cutting out a lot of the existing information that is presented on traditional websites, and finding ways to make the messaging streamlined and succinct. Once the content hierarchy has been decided upon, the next step is to structure it in such a way that it creates meaning for users and is relevant across formats and devices.

The Mobile Challenge
After the content has been decided upon, the next step is applying it to a mobile environment. Unsurprisingly, the mobile format is far more challenging for designers than any other, with its inherent instability and space restrictions. That is why by starting with the mobile experience and then by building out from there – you are laying the essential foundations. If the mobile format is both reliable and relevant, chances are this success will be carried over to multiple devices.

No Easy Feat
While this article is simplifying the mobile-first RWD approach considerably, it remains a daunting task for many designers and web experts. In many cases, designers are still caught in the old way of thinking, which propagates that responsive web design is simply shrinking existing sites down. Yet as Frost explains, mobile context is “so much more than screen size”, and true mobile-first responsive web design accommodates the most difficult context first.

Yet although the prospect of reformatting existing content and transforming old and trusted websites may be scary for many business owners, it is becoming critical for companies to adapt to the new mobile centric consumer landscape. For those who drag their feet, the consequences can be dire.


Data virtualisation – it’s about business

By admin, 21 października, 2013, No Comment

By Chris O’Connell, Managing Director at BITanium

Data virtualisation is not about IT – it’s about giving decision-makers immediate access to all the relevant information and only the relevant information. Information has become the strategic business advantage; hence how well businesses use the information at their disposal determines how well they perform in an increasingly competitive environment. Simply owning vast amounts of data is not enough. To deliver business value, this data must be instantly accessible to the business decision-maker through a single access point, in formats that are easily understood.

Data virtualisation delivers the solution. This agile data integration approach has matured over the last few years, and now allows organisations to gain more insight from their data, respond faster to ever changing analytics and BI needs and save 50-75% over traditional data replication and consolidation methods. Growing numbers of enterprises are seeing its advantages. Analysts Gartner, TDWI and the BI Leadership Forum have each estimated adoption at around 25% today, with projected growth to 50% within two years.

In many cases, a move to data virtualisation begins with agile BI and analytics projects. In other instances, enterprises take a broader multi-project architecture approach to adoption. For example, a large energy company is using data virtualisation to provide a common data access approach to support all their upstream information requirements. Several investment banks are doing the same for their broker/dealer operations.

However the data virtualisation journey may begin, the actual process of rolling it out follows a relatively simple series of events:

  • Step 1: Install – Data virtualisation’s easy-to-adopt middleware overlays existing infrastructure so enterprises start quickly and scale successfully.
  • Step 2: Develop – Data virtualisation provides rich data analysis, design and development tools to build the required business views (also known as data services).
  • Step 3: Run – When business users run a report or refresh a dashboard, data virtualisation’s high-performance query engine accesses the data sources and delivers the exact information requested.
  • Step 4: Manage – Data virtualisation’s management, monitoring, security and governance functions ensure security, reliability and scalability.

Business views provide instant access to the data that business users require, while shielding them from IT’s complexity. It not only supports business growth and risk reduction, but also enables better operational management and technology optimisation.

With time-to-solution being a critical factor in business today, data virtualisation should be an obvious investment.

New WD Red 2.5-inch and 4TB 3.5-inch NAS drives now available from DCC

By admin, 21 października, 2013, No Comment

Distributor Drive Control Corporation (DCC) has announced the availability of the WD’s new Red drives specifically designed for home and small office Network Attached Storage (NAS) systems with one- to five-drive bays. These drives are now available in 4 Terabyte (TB) capacities as well as the world’s first 2.5-inch NAS drives in capacities of 750 Gigabyte (GB) and 1TB. The new drives are powered by the latest NASware 2.0 technology and are compatibility tested with top NAS system manufacturers, optimised for performance and reduced power consumption.

“NAS is experiencing significant growth in the home and Small to Medium Business (SMB) market, and as people download and store more and more digital content, there is not only demand for higher capacity storage, but also for smaller form factor NAS enclosures. The new WD Red drives meet both of these requirements, delivering additional storage for NAS enclosures, as well as catering to the growing compact NAS enclosure market. This is providing customers with the opportunity to harness the power of the WD brand in a premium, purpose-built 2.5-inch NAS drive designed for smaller format NAS enclosures,” says Farhad Alli, WD Product Specialist at DCC.

The WD Red 3.5-inch 4TB drives provide users with up to 20TB NAS storage in a five bay enclosure, catering to increasing demand for higher capacity networked storage. While most servers and NAS enclosures use the 3.5-inch format, there is also a growing segment of small form factor NAS enclosures that make use of 2.5-inch drives. These smaller drives are also ideal for data centres that require the 2.5-inch form factor. All WD Red drives also come with free access to a premium 24-hour international help line, ensuring that customers always get the most out of their NAS drives.

The new generation of WD Red hard drives also feature NASware 2.0, the latest version of WD’s NAS software, designed to improve drive reliability and protect customer data in the event of a power failure. Other reliability and durability features include 3D Active Balance Plus, an enhanced balance control technology that significantly improves overall drive performance and reliability, and a 35% Mean Time between Failure (MTBF) improvement over standard desktop drives.

“WD’s new Red drives are also highly energy efficient, with innovative technology to reduce power consumption and lower operating temperatures, extending the longevity of the drives and reduce utility costs for a reliable and affordable system. All WD Red drives feature a three-year limited warranty for added peace of mind,” Alli concludes.

The WD Red 2.5-inch and 4TB 3.5-inch drives are now available from DCC.

International incentive brand now entertaining in the palm of your hand

By admin, 21 października, 2013, No Comment

The Entertainer provides a digital experience with new smart phone app

Since its launch in Cape Town in January 2013 the Entertainer book containing two-for-one offerings from well-known dining, leisure, entertainment, and hotel brands, has been hugely successful in the South African market. Based on the same buy-one-get–one-free model of the book format, the Entertainer is launching a Smartphone app, making the same offers from the book more convenient and always accessible in the palm of your hand.

The app will be available for free download across all app stores (including iTunes, Blackberry and Google Play) from 1 October, and will feature Entertainer offers in both Cape Town and Johannesburg. Consumers who download the app will be able to immediately access and redeem 5-8 buy-one-get–one-free trial offers for each city. These initial 5-8 free offers will be refreshed monthly, and users will receive an additional 5-8 refreshed offers from different merchants in November and again in December.

“Due to the great success of the Entertainer Cape Town book, we felt it fitting not only to launch in Johannesburg, but also to launch in mobile format too – offering both Cape Town and Johannesburg consumers the option to trial it for free,” says Donna Benton, CEO of the Entertainer.

Serving the instant gratification market of today’s era, the offers are redeemable immediately, once downloaded. “Consumers will be able to browse offers based on location and merchant, making total sense since the smartphone is utilised for practically everything nowadays,” Benton continues. “Not only will you be able to see an image and description of the merchant outlet in question, you’ll also be able to redeem your offers directly from your phone – no muss, no fuss!”

In order to redeem your offer when at a merchant, a four digit PIN associated with your account is required to be entered, upon which the merchant then enters a four digit PIN associated with its account. Quick and easy with no hassle of carrying paper vouchers in your wallet or even worse, forgetting your vouchers at home!

Want to browse more offers associated with a specific merchant or brag about your incentive redemptions with family and friends over social media? No problem, the Entertainer has got that covered too. Now there is no reason to not get out and about, explore new destinations or just frequenting your favourite spots more often.

For information on the app and the offerings within your city, please visit, and Alternately, the app is available directly on the iTunes app store, Google Play, and BB World.

App Store Launches in South Africa

By admin, 18 października, 2013, No Comment

The launch of the App Store in South Africa opens up one of the biggest market opportunities for Electronic Arts to bring more games to more devices.

No other company is better positioned to satisfy South Africans’ desire for great mobile games on iOS devices: EA Mobile has been developing games for the App Store ever since it launched in the U.S., and today EA Mobile is one of the top worldwide publishers on the App Store.

EA Mobile is celebrating the launch of the South Africa App Store by offering some of its top games as inaugural launch titles the region, including:

FIFA14: The most authentic football game on the App Store. Feel the excitement of every pass, shot, and tackle with new touch controls. Plus, live every moment of real-world football with EA SPORTS™ Football Club Match Day. Includes the South African teams the Kaizer Chiefs and the Orlando Pirates.
Plants vs Zombies 2: The zombies are coming… back. It’s about time! The sequel to the hit action-strategy adventure with over 30 Game of the Year awards is here. Join Crazy Dave on a crazy adventure where you’ll meet, greet and defeat legions of zombies from the dawn of time to the end of days.
Real Racing 3: Featuring a wide variety of officially licensed tracks, an expanded 22-car grid, and over 50 meticulously detailed cars from makers like Porsche, Lamborghini, Dodge, Bugatti, and Audi. Plus, racing against friends becomes even easier with the advanced Time Shifted Multiplayer™ (TSM) technology, allowing you to race anyone, anytime, anywhere.
The Simpsons Tapped Out: Homer accidently caused a meltdown that wiped out Springfield. Now, it’s up to you to rebuild it! From the writers of The Simpsons, tap into a city building game that lets you create your own living, breathing Springfield which currently is featuring a Halloween seasonal update based on the fan favourite ‘Treehouse of Horror’ episodes.
The Sims FreePlay: From the creators of The Sims™ 3 series of best-selling iPhone games, comes an ALL-NEW Sims experience that you can play for FREE on iPhone and iPad!

And coming soon: Heroes of Dragon Age, Dungeon Keeper, Monopoly Slots and Monopoly Bingo.

For the full range of Electronic Arts mobile games available, visit the App Store by clicking here.

Adapt IT helps Polytechnic of Namibia make electronic voting history

By admin, 18 października, 2013, No Comment

In keeping with its reputation as a progressive entity that recognises the value of technology in delivering a superior student experience, the Polytechnic of Namibia recently scored another technological first. At the end of September, the institution elected its Students Representative Council (SRC) members by means of electronic voting, thanks to a Mobi Election System developed by Adapt IT.

According to the outgoing SRC Secretary General, Kyllikkie Hamutumwa the fact that the election was done this year using electronic means is very exciting for the institution. She suggests that this is a milestone for the Polytechnic, one which comfortably falls in line with its transformation into the Namibia University of Science and Technology (NUST).

Juanita Frans, Manager: ITS systems in the Computer Services Department adds that this is, in fact, the first time in Namibia that an election of this nature has been conducted. “Everyone knows the usual paper-based method of voting, but this year our students were instead afforded the luxury of casting their votes via cell phones or laptops, from wherever they were and at any time during the stated election period.”

“What really stands out for me is that the election results were available immediately after the election period officially closed. This was in stark contrast to last year, when the counting took several days to complete, even though the Poly Electoral Committee and staff were involved in counting throughout the night.”

According to Amanda Lubbe of Adapt IT, the company that developed the Mobi Election System, the Polytechnic of Namibia was the Beta Site for this product. She states that the success of the SRC election is a clear demonstration of the potential this new product offers.

“The mobi election system enables an institution to set up any kind of election, as required. Voting then takes place via mobile devices or the Web, using the same environment. Moreover, results are updated immediately and displayed in a dashboard format,” says Lubbe.

“Additional security allows for a group of authorisations to sign on before elections results are official, thereby eliminating the concern that only one person is held responsible. While we have developed this solution to assist the Polytechnic with its voting process, it is a product we designed in such a way that it can be utilised by a wide range of customers, for a wide range of requirements.”

Frans points out that the Polytechnic has something of a reputation for being the first when it comes to innovating with regards to the adoption of technology.

“We were the first institution to release examinations results using SMS and online access, as far back as 2006. This was followed by the provision of online registration and, just a few months ago, we launched our online application system. Clearly, the online voting system is just another one step along the technological path we are eagerly travelling.”

“IN fact, following the success of the SRC elections, during which over 2 600 students voted in the three and half day period allocated for the elections, we quickly decided to utilise the self-same system for our housing committee election, which also went off without a hitch.”

Lubbe reckons that Adapt IT is well known for its own technological firsts and as such, wishes to congratulate the Polytechnic on achieving yet another such milestone of its own. “We are particularly happy to have had the opportunity to contribute so extensively to the institution once again making history,” she concludes.

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