Archive for Wrzesień, 2013

Drive Control Corporation awarded 2012 Best Huawei Distributor in IT

By admin, 23 września, 2013, No Comment

Distributor Drive Control Corporation (DCC) has been awarded 2012 Best Huawei Distributor in IT for storage systems and servers at the annual Huawei Channel Marketing Conference. This is the second Huawei award received by DCC, who also won the 2011 Outstanding Achievement in Storage award.

In order to establish the Best Huawei Distributor, distributors are measured against various criteria, including increased revenue from storage and server systems, and building reseller confidence and awareness around Huawei Server and Storage quality, performance and reliability.

Says Raul Del Fabbro, Storage Division Manager at DCC: “DCC was able to increase product revenue streams by responding rapidly to enquiries and customer requirements. Furthermore, we ensure that solution configurations are accurate, within the specifications required by prospective customers, and we provide our resellers with competitive pricing. Following the successful outcome of a proposal, we aim to carry out implementation of the equipment expediently and professionally, once again meeting customers’ requirements as closely as possible.

“Huawei has supported us faithfully in achieving our goals. Huawei’s Channel Team provides us with effective, continuous sales support, as well as competitive pricing structures to meet our customer needs, enabling DCC to deliver competitive solutions to our resellers and their clients.”

The annual Huawei Channel Marketing Conference provides channel partners and resellers with the opportunity to meet and network with the Huawei teams to discuss new market opportunities and challenges. It also affords channel partners and resellers with an update of upcoming products and highlights the opportunities for both the channel and the reseller.

The Huawei brand is well known in the Telco industry and more recently, Storage and Server systems have begun gaining traction and visibly emerging as a force to be reckoned with in the local channel. Capitalising on the opportunities presented by the rise of cloud technologies, Huawei is committed to constant innovation and provides servers, storage, cloud computing and data centre solutions to enterprises. Working in close collaboration with over 400 partners, including Intel, SAP, IBM, Accenture, Citrix and CA, Huawei’s IT portfolio helps customers build optimised IT platforms and, improve operation and business efficiency. As a result, the Huawei brand ranks high in the enterprise market.

Distributing the Huawei brand ensures DCC’s capability in providing an exceptional range of IT solutions to address customer requirements ranging from Entry-level to Enterprise data centre applications.

“We are extremely proud to present this award to DCC for their exceptional achievement within the IT servers and storage category. We focus on close cooperation and integration with partners to deliver a wide range of highly efficient customer-centric ICT solutions and services to enterprises. We look forward to further success in our co-operation with DCC to achieve win-win business outcomes and value creation for our customers,” says Matthew Diao, IT Solutions Director for Huawei Enterprise Business in Eastern & Southern Africa Region.

Concludes Rajen Naicker, Product Specialist: Hardware Storage Systems: “We couldn’t have done this without our resellers as they are our extended sales force. Their close relationships with their end user clients, loyalty to DCC and confidence in the Huawei brand are vital to our success. This we reciprocate with competitive pricing and professionally ethical engagement on potential projects.”


WordCamp Returns to Cape Town

By admin, 21 września, 2013, No Comment

There’s a strong chance many of your favorite websites are powered by WordPress, the free content management system that has empowered millions to create DIY websites. On November 7th, more than 300 small business owners, non-profit agencies, realtors, photographers, designers, bloggers, journalists and web developers will head to Cape Town Stadium for WordCamp Cape Town 2013.

WordCamp events are community-organised events, championed by WordPress users,for WordPress users. The non-profit event will bring together WordPress enthusiasts from across South Africa to share best practices and strategies for WordPress development. Attendees range from casual users to advanced development professionals. All attendees will have the opportunity to attend a variety of sessions, presented by industry professionals, to share ideas and get to know each other.

WordCamp Cape Town will feature both local and international speakers. This years theme is “The Business of WordPress”. The announcement of speakers is TBD. Users of all skill levels and backgrounds are encouraged to attend. Historically, WordCamp Cape Town has been a must-attend networking and continued education event for professional web developers.

WordCamp Cape Town is being organised by a group of volunteers from the local Cape Town WordPress community. Hugh Lashbrooke ( of WooThemes is heading up coordination of the event.

Early bird tickets (limited to 50) go on sale Friday September 20th for R300, and are available at . Tickets will be R350 once the early bird tickets are sold out.

Ticket holders get access to 8 or more sessions as well as lunch, coffee, snacks, secure parking in the stadium, a free WordCamp t-shirt and entry to the after party. Additional activities, workshops and networking events will be announced in the weeks leading up to the event.

Seven steps for sms success

By admin, 21 września, 2013, No Comment

by Desere’ Orrill, Group CMO of Ole! Media Holdings

Given that mobile penetration rates in SA are higher than any other medium, mobile communication is undoubtedly one of the best ways to reach the widest audience. Text messaging is quick, affordable, direct and universally accessible on all phone types from candy-bar phones produced in the 90s to the latest tablets and smartphones. Of the total of around 45million cell phones in SA today, as at the end of June, approximately 14 million of those were smartphones.

Across this wide array of devices and operating systems, the text message forms part of an interactive process in which marketers can engage with consumers directly. Gone are the days where the audience obligingly “received” marketing messages broadcast by an advertiser. Today even the most sophisticated marketing campaign needs a feedback channel.

1. Make sure that you are welcome
The plethora of (despised) text messages offering personal loans or cheaper insurance to people who have never engaged with the sender and don’t fit the target market, have to a large extent been exorcised through the Consumer Protection Act. This means that serious marketers who have a relevant and transparent message for potential clients who wish to engage with their brand and who ”opt-in” to the conversation, can make maximum use of this channel to connect with customers and grow their businesses by boosting loyalty and providing an easy method for positive referrals.

2. Always add value – avoid “opt-out”
All that said, don’t be fooled into thinking that it’s as easy as ‘plug-and-play’: marketers still have to make sure that their message is effective. Having gone through the process of gaining their confidence and permission to converse with their clients, unfortunately some brands fail to provide messages that are perceived as valuable. As a result, the hard earned privilege of communicating directly with their customer base is lost when the client opts-out of the communication process. Clients need to feel that the communication offers a benefit or reward.

3. Ask questions, listen
Once an opt-in database has been established – don’t stop there. Find out more about your clients by asking about their interests, personal preferences and motivations, and use text messaging to refine your customer segmentation. By obtaining personal and relevant information, brands get to know what their customers really want and communication can be targeted accordingly.

4. On time, on target
The beauty of text messaging is that it can be implemented at times when the recipient is most receptive to the message and more likely to react in the desired way. For example, promoting coffee specials? Remind your target market between 7am and 8am. Super-duper lunchtime special? Send an SMS to your customers at around noon. Text messages can also be used to prompt action activities at certain times of the month or year, such as bill payment reminders and so on.

5. Be respectful
The key element in all these engagements is that the recipient has a say in the experience: firstly by consenting to receive messages, then by being able to engage in conversation with the sender and thus having an influence on the messaging process (content, timing). It is up to the brand or message sender to maintain the integrity of the relationship by respecting the recipients’ privacy, sending only relevant messages, and regularly reinforcing the relationship with content that is valuable.

6. So many choices – off the shelf or customised
Mobile subscription services are key engagement drivers in South Africa and other emerging markets, and – somewhat surprisingly, given the high penetration of smartphones and related applications – seem to have retained some appeal in more sophisticated markets such as the UK, too. Mobile operators or independent content service providers offer these services as paid subscriptions and users can subscribe to receive the selected range of messages as premium rated SMSes.

7. Be creative, be mindful
Text messages can also include links to audiovisual clips, enabling brands to deliver a multi-media experience to their customer base. In addition to the creation of effective, impactful messages and content delivered at appropriate times, effective mobile marketing should also include practical aspects such as regular database maintenance, and strict adherence to industry norms and regulations. Marketers should thus take care in selecting their mobile messaging partners, and make sure the mobile agency not only delivers creative and effective content solutions, but also has billing interfaces with all major networks, is an accredited member of industry bodies and renders a service that meets regulatory requirements.


Africa INX to provide free content

By admin, 21 września, 2013, No Comment

by Stuart Hardy, Managing Director of Africa INX

Africa INX, a South African Wholesaler company in the telecommunications space, announced yesterday that it will be providing large volumes of content at the most notable peering centers in the country, JINX, CINX and NapAfrica’s.

The content, which up until recently was only available through paid for local transit agreements, is largely based on content originating from Hetzner’s Data Centers in Cape Town and Gauteng.

“We estimate the amount of traffic to pass to the combined public peering points in SA to be in excess of 800 Mbps. This excludes traffic delivered directly to IS, Telkom and MTN which is not handed off at these locations and makes up the remainder of the 2.5 Gbps. For a lot of smaller service providers this will help reduce some of the costs related to accessing content in South Africa and further encourage the business case for establishing peering at these points in the country,” says Stuart Hardy, MD of Africa INX.

However Stuart is also quick to point out that its peering policies are also under review as there are significant cost implications for Africa INX in delivering traffic to service providers that only peer in one region.

“If a provider peers in JINX, and not in CINX, we pay for the national cost to deliver traffic to them which is in real terms and expensive exercise. As a result we may find that we can only support peering with operators that can accept the traffic in each of the major locations, namely JINX and CINX or NAP Africa in Cape Town and Gauteng. Because of the sheer volume of traffic, which we expect to be in excess of 1 Gbps in less than a year to these points, it could end up costing millions if we have to carry it nationally. But we hope to avoid this and rather work with providers to get the right structures in place.”

Hetzner’s new data centre, which is being completed in Samrand this month, will effectively make it the 8th major hosting facility that is incorporated into Africa INX’s Metro Fibre network in Gauteng.

“We feel that every data centre in South Africa offers something different, which is why we have incorporated them into our Metro network. The differences can be measured in cost, technology, location etc. What makes Hetzner’s facility unique is all three and so we expect it to make an impact in both the service provider and corporate market. The technology and design is a first in SA and we are proud to be able to incorporate it into our network and strategy.”

Bytes’ new forensic solution offers fast and effective DNA analysis

By admin, 19 września, 2013, No Comment

Following the announcement that the National Assembly has passed the criminal law (forensic procedures) amendment bill, generally referred to as the DNA bill, it is now one step closer to being signed into law. This news means that the need for an effective DNA profiling solution is becoming more urgent, according to Nick Perkins, divisional director for identity management at Bytes Systems Integration.

He points out that once this bill becomes an act, DNA evidence collected by police investigating a crime scene will be required to be loaded onto a database under the crime scene index. The theory is that detectives will then be able to link criminals to crime scenes by taking DNA samples and checking them against the index. The DNA database will also be able to exonerate convicted offenders.

“However, there is a logical concern that a lack of resources, which has already led to serious backlogs at the country’s forensic science laboratories, will become more pronounced once this bill is signed into law,” says Perkins. This, he suggests, is due to the fact that a typical forensic DNA sample processing, from DNA swab submission to CODIS-format profile, can take weeks or even months to process.

“Turnaround times for sample processing are determined by both the complexity of instruments required to analyse DNA and the relative scarcity of scientists qualified to operate them. Clearly, once this bill comes to pass, the police force would ideally want a more efficient and productive system that could conduct such DNA analysis far more quickly.”

This is where Bytes is prepared to assist, as it can offer the RapidHIT 200 System, designed by IntegenX to overcome these challenges. It is a mobile, self-contained and automated human identification laboratory that is particularly well suited for analysing samples in those cases in which a multi-week turnaround for the analysis would be too long. Examples of these, states Perkins, include cases relating to missing persons identification, disaster recovery and immigration and border control.

“With the RapidHIT 200 System, sample processing can be performed in less than 90 minutes and does not require a standard laboratory environment. In fact, the system is entirely portable and is designed to withstand travel by airplane, truck and helicopter. This means that it can be set up within 30 minutes of placement at a site and no special conditions are necessary beyond a stable table or bench top,” he says.

Perkins adds that in tests, the RapidHIT 200 System has been used in offsite locations as diverse as a hotel room, beach, bunker, van and tent. Moreover, the system has successfully produced full profiles from diverse samples at these locations, including teeth, bottle necks, hat sweatbands, cigarette butts, clothing and several touch swabs.

“the solution has, during testing both by IntegenX and three other external organisations, been found to deliver 100% concordance with ‘regular’ DNA analysis performed in a lab. What really sets this solution apart, however, is that a user can be trained to operate the RapidHIT 200 System with as little as 30 minutes of training. In effect, IntegenX has developed a system that can enable police to run a DNA analysis, at the scene of the crime, without the need for a forensic specialist to be present.”

“The aim of the DNA bill is to improve conviction rates in SA, by revolutionising crime investigation in the country. By providing a completely portable, easy-to-use solution that reduces the process of DNA analysis from weeks to hours, Bytes can assist the SAPS in driving forward this revolution,” concludes Perkins.

BBM available for Android on September 21 and iPhone on September 22

By admin, 19 września, 2013, No Comment

Instant mobile to mobile messaging with privacy and control you can count on, that lets you know that your message is read, is a free download for Android and iPhone customers.

BBM™ – the iconic mobile social network – will begin rolling out for Android™ and iPhone customers around the world from September 21. Previously exclusive to BlackBerry® (NASDAQ: BBRY; TSX: BB) smartphones, BBM will be available as a free download in Google Play™ and the App StoreSM. Customers will be able to download BBM by visiting from their smartphone browser.

BBM gives you a private social network for active, real conversations.

  • It’s immediate. BBM is always on so you are always connected. And because messages on BBM are typically delivered and read within seconds, it’s the closest thing to a live conversation.
  • You trust it. BBM always tells you that messages are delivered and read. BBM conversations come alive on a private network you can count on.
  • You control it. BBM allows you to choose your contacts and how you share your information. BBM uses a PIN so you don’t have to give anyone your phone number or email address.

“BBM is a very engaging messaging service that is simple to use, easy to personalize and has an immediacy that is necessary for mobile communications,” said Andrew Bocking, Executive Vice President for BBM at BlackBerry. “With more than a billion Android, iOS, and BlackBerry smartphones in the market, and no dominant mobile messaging platform, this is absolutely the right time to bring BBM to Android and iPhone customers.”

BBM for Android and iPhone features:

BBM Chat – Enjoy real, immediate conversations with friends on Android, iPhone and BlackBerry smartphones. Not only does BBM let you know that your message has been delivered and read, it also shows you that your friend is responding to the message.

More than chat – With BBM you can share files on your phone such as photos and voice notes, all in an instant.

Keep your group in the loop – Multi-person chats are a great way to invite contacts to chat together. BBM Groups lets you invite up to 30 friends to chat together, and go a step further than multi-chat by sharing photos and schedules. And, with Broadcast Message, you can send a message out to all your BBM contacts at once.

Post Updates and stay in the know – BBM lets you post a personal message, profile picture and your current status, and lets your contacts know instantly in Updates.

Your unique PIN – Every BBM user has a unique PIN that maintains your privacy, so you don’t have to give out your phone number or email address to a new or casual contact.

BBM will be available as a free download for Android smartphones running Ice Cream Sandwich and Jelly Bean (Android 4.x) beginning at 7AM EDT on September 21. BBM for iPhones running iOS 6 and iOS 7 will become available for each market on the App Store schedule of 12:01 AM local time on September 22. For more information, or to download BBM for Android or iPhone, visit

BBM will continue to evolve quickly. Later this year, BBM Channels will provide a forum for active, real conversations between you and the people, brands, celebrities, artists, service providers, communities and more, that matter to you. By creating a Channel, individuals and brands can engage their friends and communities in conversations sparked by their thoughts, ideas and passions. Subscribing to a Channel will let you join conversations with people who share your interests. In addition, BBM Video calling and BBM Voice calling are planned for availability for Android and iPhone in a future version.

Transnet Capital Projects automates backup, speeds recovery times with HP Autonomy LiveVault solution from Altonet

By admin, 19 września, 2013, No Comment

Transnet Capital Projects, the project management arm of freight logistics giant Transnet, is tasked with overseeing a variety of projects on behalf of Transnet’s various divisions. As such, their data is a critical business asset, and needs to be backed up continuously to ensure business continuity. When the company’s tape-based, manual backup solution became too time-intensive and unreliable, they turned to Altonet, local providers of the HP Autonomy range of backup and data protection services, and the HP Autonomy LiveVault solution, to address their challenges.

“Over the years our data has grown to such an extent that with a tape-based system, we often required two tapes for a single backup. This meant that someone had to manually insert the second tape, which is time-consuming and lends itself to human error. The backups were also taking on average three days to run, which meant that critical data was not being backed up during this time. The tapes themselves also occasionally did not complete the backup properly. This meant that data could not be restored if there was an issue, and recovery time was at least 24-hours if data was lost,” explains Thabo Nkopane, ICT Project Manager at Transnet.

“We needed a solution that would enable us to run fast, continuous backups to ensure no missing information and also to recover information completely and quickly in the event of data issues, minimising risk. We selected Altonet based on their sound reputation and proven track record, and the HP Autonomy LiveVault solution, as it delivered everything we needed to address our data challenges,” he adds.

Transnet Capital Projects required an automated, offsite backup solution in order to comply with best-practice data backup and recovery guidelines. After conducting a mini-Proof of Concept (PoC) to demonstrate the capabilities of HP Autonomy LiveVault, Altonet rolled the solution out to Transnet Capital Projects’ head office in Johannesburg, as well as remote sites in Durban, Richards Bay and Cape Town. Each of these sites feature a TurboRestore Appliance for fast data restore over a local area network (LAN). Data is backed up to vaults in a primary and secondary location on their private cloud, ensuring compliance and enabling Transnet Capital Projects peace of mind that their data is always backed up and available.

“LiveVault delivers easy to use, automatic, continuous, secure and reliable server data protection, with embedded de-duplication for optimised storage and fast and easy data restore. The solution also provides Transnet Capital Projects with proactive administration, central monitoring of all offices, and alerts and notifications of any data incidents, enabling them to address these quickly before they become problems. Using LiveVault’s unique DeltaRestore capability, Transnet Capital Projects also has the ability to restore only the data that has been changed or corrupted, minimising time to restore,” says Gareth Tudor, CEO of Altonet.

The solution delivers all of the benefits of cloud data protection, as well as long-term offsite retention, essential for compliance purposes. Continuous backup also enables point-in-time recovery where data can be restored to its state at a past date. This is beneficial as data can be recovered and restored prior to corruption, restoring the data in full. Data is secured and protected, stored in mirrored data centres with best-of-breed security certifications including (U.S. Department of Defence’s Standard for Records Management) DoD5015.02, (Service Auditors Report) SAS 70 Type II and Payment Card Industry (PCI) Data Security Standard (DSS).

“Our backups are now running daily, instead of every three days, and critical data can be backed up every 15 minutes. The burden of complex, daily manual backups and changing tapes has been removed, freeing up resources for more business-critical tasks. We are now also able to proactively resolve any problems, and because the restore capability is web-based, we can do this from anywhere, without having to courier tapes to various locations. Altonet also provides second level support and monitoring to ensure that any issues with our backups are resolved speedily. The entire solution is far more effective and efficient, and fits our needs perfectly,” Nkopane concludes.

The project was completed at the end of June 2013, on time and on budget, and has been running smoothly since it went live.

Paul Divall takes the helm at Jasco Broadcast and Managed Solutions

By admin, 19 września, 2013, No Comment

The Jasco Group has announced the appointment of Paul Divall as Managing Director: Broadcast and Managed Solutions, effective as from the 1st of August 2013. Paul is tasked with building and driving the strategy for Jasco’s existing Broadcast Solutions division, as well as developing and growing the Managed Solutions business.

Broadcast Solutions has a long history and a solid reputation in the South African market, and Paul is in charge of maintaining this business, taking the lead in developing new strategies to grow the business, and driving the division in line with the ever-changing broadcast technology market. Managed Solutions is a new business entity within the Jasco Group, aimed at bringing together components of the diverse Jasco portfolio of products and services into solutions that deliver added value for customers. Paul will also be leading the development of these solutions in line with customer requirements, and taking them to market.

Paul holds a B.Sc in Electronic Engineering from the University of Natal and a Masters in Business Administration (MBA) from the University of Pretoria, as well as completing the Programme in Business Communication from the University of South Africa Centre for Business Management. He has more than two decades of experience in the telecommunications and technology space, having spent 14 years at Siemens Telecommunications with 18 months at Siemens AG in Munich, Germany, and 6 years at Nokia Siemens Networks. His experience runs the gamut across all fields of expertise from engineering and software development to technical presales, product management, business development and account management.

“As Managing Director for both Broadcast Solutions and Managed Solutions, Paul will be bringing all of his previous skills to bear in a challenging new environment. His experience in hardware, software and engineering combined with sales and business development experience made him the ideal candidate for the position, and his extensive skills along with his experience of technology will be invaluable in this role. We look forward to working with him in building both of his divisions,” says Mark van Vuuren, Chief Operating Officer of the Jasco Group.

Paul will initially be focusing on growing the broadcast solutions business, expanding the product portfolio to include some of the latest technologies, and enhancing the division’s business as a systems integrator and provider of value added solutions. As part of his longer term goals with Managed Solutions, Paul will be working with the team at Jasco to develop strong offerings, which he aims to incubate and take to market.

“The entrepreneurial aspect of this position with regard to the Managed Solutions business really attracted me to the role, and I feel that this division has significant potential to meet a gap in the market. Ultimately I will be starting up a completely new business within a larger organisation, and this is something I have always wanted to do. I am looking forward to the challenges that my new position will entail.” Paul concludes.


Consumers rate SA’s worst customer service

By admin, 19 września, 2013, No Comment

South Africa’s worst customer service is to be found from government agencies and utility providers, according to new research released by contact centre experts Interactive Intelligence.
The research was carried out by Actionable Research between February and March this year in seven countries – Australia, Brazil, Germany, North America, South Africa, Sweden and the United Kingdom.

Aiming to determine what customers expect from companies in terms of customer service, the surveys looked at customer experiences and expectations when dealing with company contact centres.

The South Africans polled for the global Consumer Survey felt the best customer service came from hotels (61% ranking them among the best, in line with 61% globally), online retail stores (45% vs 51% globally) and banks (41% vs. 45% globally). The worst service came from government agencies (85% ranking them among the worst, vs. 52% globally) and utility providers (68% ranking them among the worst vs. 34% globally).

South Africans still choose a voice conversation with an agent as their preferred means of interacting with a contact centre. They expect an answer in under three minutes and they want agents to have all the relevant information at hand when they call. Customers said a major frustration when dealing with a contact centre agent is a lack of knowledge on the part of the agent (79% in SA and 66% globally), being transferred multiple times before finding the right person to help (89% in SA vs. 66% globally), or having to repeat information at different points of the interaction (64% in SA vs. 56% globally.). Another major frustration South Africans cited when calling a contact centre is not being able to understand the agent when speaking to them on the phone (86% vs. 75% globally).

71% of South Africans, vs. 59% globally, say they have had an exceptional customer experience that made them want to tell their family and friends about it.

Deon Scheepers, Strategic Consultant EMEA for Interactive Intelligence Africa, says the survey findings indicate that companies and their employees need to move away from the misconception that customer experience is a ‘touchy-feely, soft’ issue. “Employees must be shown the bottom line impact of bad customer experience and bad customer service,” he says. “Staff need to understand that the company will not exist without the customer, and adopt a ‘The customer pays my salary’ mindset.”


SEACOM to be the first pan-African reseller of the AMS-IX East Africa Exchange Point

By admin, 19 września, 2013, No Comment

AMS-IX expands services into Africa with a new regional Internet Exchange hub

SEACOM, a pan-African ICT enabler, will be the first reseller of the AMS-IX East Africa Exchange Point in Mombasa, Kenya, which is planned to go live mid-November. This new exchange is an initiative of AMS-IX in conjunction with the Telecommunications Service Providers Association of Kenya (TESPOK) and will further enhance connectivity within the East African region.

Earlier, SEACOM already had expanded its European connectivity to Amsterdam and joined the AMS-IX reselling program. Being part of the program gives SEACOM the opportunity to make connectivity to the AMS-IX platform more easily available to African Internet networks and thus greatly enhancing peering and IP interconnection between African and European networks.

“To have a good interconnection and Internet performance in the region, the setup of an Internet exchange hub is essential. With our experience and knowledge we can make a valuable contribution.” explains Job Witteman, CEO of AMS-IX. “At the same time, we want to keep AMS-IX relevant for our members and customers. SEACOM has the services and connectivity to bring new unique networks from the African continent to Amsterdam, making it an important partner for AMS-IX.

Mark Simpson, CEO of SEACOM says: “SEACOM is proud to support this initiative because we see peering between African networks and service providers as one of the most vital issues for the telecommunications industry. This new peering platform has the potential to deliver a better Internet experience for all users in the regions that SEACOM touches, Southern and East Africa, Europe, India and Asia, at lower costs all while boosting the country’s Internet economy.”

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