Archive for Maj, 2013

Use Windows and Mac to secure mobile,desktop and web access to home and shared network foldres through Novell Filr

By admin, 30 maja, 2013, No Comment

File synchronisation and hosted services have been increasingly used by businesses in recent years yet few of them allow users to leverage their own enterprise class security and most of them require additional layers of management. The reason for this has been “why synchronise and host files somewhere else when they are available in users’ home folders and shared network folders?”.

“Companies can address this with Novell Filr to provide their users with mobile, easy any time anywhere file access sharing and creation from Windows XP 7 and 8 and Mac OSX 10.7 and 10.8 on their smartphones and tablets,” says Novell Partner Executive Stephan van der Merwe.

Once applications for mobile devices and cloud-based sharing services became available employees began demanding the same access at work, even by-passing the IT department and moving work files to cloud-based services on their own volition.

“This resulted in serious consequences as companies where this occurred experienced security breaches and out-of-control outages with no file access at all, slower file access and lower productivity. Files had to be duplicated in order to push them to mobile devices and conflicting versions of files were created while existing back-up and archiving processes did not apply.

“However, the one primary reason IT departments have not embraced cloud-based file services is that it is illegal for many organisations to do so because regulations in healthcare, government and other industries set strict compliance rules that mean IT cannot always accept cloud solutions. But this does not always prevent them being used, which creates a potentially dangerous situation for the company.”

IT departments need to offer a competitive solution. Van der Merwe says Novell Filr is the first enterprise-ready file access solution to work with existing files and file servers and because it uses the existing infrastructure it is a highly cost-effective way to provide mobile file access.

“Novell Filr serves as the connection between the company file servers and the endpoint devices it uses. With clients for Windows, Mac, iOS, Android and web access, users can do their job any time, anywhere from their smart mobile devices. The software retains the file system rights and quotas that are established in the directory system so that users enjoy a familiar experience whether they are working in the office, at home or on the move.”

Benefits include improved productivity, use of the servers and directory services already deployed, adding up to low total cost of ownership. Security mechanisms such as file access and sign-on remain intact and no expansion of or change to back-up and recovery systems is required.

“Novell Filr is delivered as a VMware virtual appliance so installation is quick and users don’t have to move files, allowing them to get to work immediately. As Novel Filr and the files it manages look the same on all devices, user adoption is rapid.”

Users can share files with people inside and outside the organisation which results in work with contractors and other companies becoming considerably more efficient. The software also provides ways of monitoring the sharing to ensure the security of vital company assets.

“The solution is flexible and enables the features, files and folders available to users to be controlled. Most users can be limited to share only project documents internally while marketing personnel could be allowed to fully share product flyers and data sheets externally. Members of the finance department can be allowed to share internally but the recipients could also be prevented from re-sharing those documents.

“One of the biggest challenges is to determine how users may access, edit and share files on their mobile devices. Novell Filr addresses this by making effective mobile device management an obtainable goal for businesses.”

Enterprise social collaboration on the rise but consumer social technologies are driving today’s adoption

By admin, 30 maja, 2013, No Comment

In Next 12 Months Companies Plan to Shift from Consumer Services to Enterprise-Class Social Collaboration Technologies

Avanade, a global business technology solutions and managed services provider, today released results from a global survey on adoption of social collaboration technologies by 4,000 end users and 1,000 business and IT decision-makers in 22 countries. Data from the research shows that the majority of businesses are using social networking technologies in the enterprise.

However, Avanade’s research also reveals common misconceptions when it comes to social collaboration. Those who have adopted social networking technologies in their company reported using consumer-oriented social technologies including Facebook (74 percent) for collaboration at twice the rate of Microsoft SharePoint (39 percent), four times more than IBM Open Connections (17 percent), and six times more than Salesforce Chatter (12 percent).

But, data shows this trend may change in the next 12 months. Decision-makers planning to adopt social technologies report Microsoft SharePoint (23 percent) and Salesforce Chatter (23 percent) at the top of their list of collaboration deployments planned in the coming year. Though Facebook is currently ranked No. 1 among social collaboration technologies in use today (74 percent), when asked what social tools businesses wanted to adopt in the next year, Facebook fell to the very end of the list with only 8 percent of decision-makers respondents noting it as a priority.

Avanade’s research also shows the majority of businesses that have adopted social collaboration tools are seeing benefits and making plans to adopt more social tools in the future. Key data findings include:

  • Eager adopters are leveraging social technologies at work – approximately eight in 10 decision-makers (77 percent) and seven in 10 end users (68 percent) report using enterprise social networking technologies.
  • Of those businesses currently using social collaboration tools, 82 percent want to use more of them in the future.
  • Across the board, IT and business decision-makers, along with end users, report positive outcomes from their use of social collaboration technologies in the enterprise. IT decision-makers report these social technologies make their jobs more enjoyable (66 percent), make them more productive (62 percent), and help them get work done faster (57 percent).
  • With all the positive perceptions and business outcomes, a healthy minority of business and IT decision-makers (23 percent) have not yet adopted social collaboration tools in the enterprise.

“Businesses have a variety of needs and expectations driving adoption of collaboration tools. And the consumerisation of IT has raised expectations among employees about the social technologies that they can use to collaborate inside and outside of the organisation,” said Rudi Greyling, Avanade South Africa’s chief technology officer and innovation director. “To fully maximise the opportunity around these tools, successful collaboration strategies will align closely to the goals of the business, while prioritising the needs of end users, and be supported by the right tools, training and policies to promote adoption throughout the organisation. Furthermore, as reported in the 2013 Accenture Technology Vision, integrating collaboration into business processes will also transform the way work is done in the enterprise. We see huge opportunity for business results with the right social collaboration strategy in place.”

To learn more about Avanade’s views on social collaboration, please visit www.avanade.com/socialcollaboration.

Why agile customer service is good customer service

By admin, 30 maja, 2013, No Comment

By Kevin Meltzer, co-founder of Consology

The world of business today is all about agility. We have agile software development, agile IT, and now, increasingly, analysts are talking about agile service as the next wave in customer experience management.

Agility is all about keeping up with the needs of a fluid and fast-changing environment. It’s about improving the way you do things in iterations to keep up with changing markets, business requirements and customer demands. It’s a concept familiar to software developers, and one that has as much applicability in the world of customer experience.

Up until recently, we have talked about multichannel commerce and service, leveraging a range of channels from the telephone to the branch to the Web and mobile devices to interact with customers. The new thinking is that this is a misguided way of looking at the world since it isn’t how customers interact with organisations in most cases. Agility in cross channel functions now appears to be glue that holds together the customer experience.

A customer thinks of himself or herself as interacting with a brand or an organisation, not a Web site or a branch. Furthermore, the customer makes no distinction between a service transaction and a purchase – a consistent experience is expected regardless of the task the customer is trying to perform or the channel he or she is using.

The implications are profound. No longer is it enough for the customer experience to be consistent across all touchpoints, it needs to be consistent no matter what transaction or interaction the customer is trying to perform. That’s a major shift in thinking – consider how wide the gulf is between the service most organisations provide during presales and sales, and the service they provide for end user support.

What’s more, customers have become used to juggling multiple devices and communications methods in their day to day lives. They don’t necessarily want to complete a transaction on the same communication channel they used to initiate it – they may want to use voice, a mobile app, a branch office, or the Web at different stages of the interaction, depending on what makes sense for them at a given time.

For example, a customer might browse a financial service company’s Web site for help with a complex product, email from the Web site to find out more, and then tweet about his or her satisfaction with the information supplied. The company could get a call centre agent to phone the customer to answer any questions, and the customer might choose to go into a branch to sign any paperwork for the product.

Few organisations are able to handle this sort of cross-channel communication seamlessly, often because they run different channels as different business silos and because they don’t have the same customer data or workflows in these silos. Their business processes can’t keep up with the movement of the customer.

Most organisations face significant challenges in offering this sort of agile service to their customers. They need to cut through departmental and functional boundaries to align the whole organisation behind the need to wow the customer with the right service at the right time.

Companies must build flexibility into their processes to cater for the rise of new channels and changing customer demands. And they must align sales, marketing, IT, finance and customer support expertise to create a uniform service for the customer at every point.

The effort can yield worthwhile rewards. By making the sales and customer service experience easy and enjoyable, companies can gain the trust and loyalty of their customers. They can streamline interactions across channels and gather the data they need to build a single view of each customer. And most importantly, they’ll have an agile customer service backbone in place to adapt to changes in the market and in their customers’ requirements.

THE UK MIXMASTERS // NIGHT FEVER MEGAMIX // MCD

By admin, 29 maja, 2013, No Comment

Techno Warrior Megamix Maxi-Single CD

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various – dancefloor megamix vol.2-pow (CD NEU!!!)

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Techno Trax Megamix Vol. 12:JAYDEE,AGE OF LOVE,RICHARD CUBE,CAPRICORN,BUBBLES

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Dj Amorim´´;´´In The Rush Hour´´;´´Rush Megamix

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12”:Crystal Waters,Megamix![NM] (A & M Records)

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NEW BEAT MEGA MIX Acid House LP Vinyl von 1988 mint

By admin, 29 maja, 2013, No Comment
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