Archive for Kwiecień, 2013

Marval introduces the latest MSM Universal Mobile Web Application

By admin, 8 kwietnia, 2013, No Comment

Marval South Africa, a leading local provider of innovative, holistic solutions that support IT Governance, Risk Management and Service Management, has recently introduced its high-speed MSM Universal Mobile App to ensure great customer service while on the move. The Mobile Web App is fully compatible with all mobile devices and ensures MSM IT Service Management (ITSM) software is compatible and optimised for the use on mobile devices and other platforms such as Android, iPhone, iPad, Blackberry and ‘Windows’ mobile devices.

Marval’s 100% web-based solution, developed using the .NET technology platform, delivers a zero footprint and thin client solution to any browser enabled device. Requests can also be updated while offline i.e. when you are unable to establish a wireless signal, the Mobile App will synchronise all inbound and outbound data as soon as coverage is established. This App includes built in functionality, flexibility and scalability to enable ITSM process automation and continual service improvement.

“We have introduced this App to the market as more and more of our customers depend on mobility to increase productivity and adaptability in service provisions. It has been implemented by organisations across many diverse sectors worldwide and is used for internal and external support as well as by providers of outsourced and managed services,” says Edward Carbutt, Executive Director of Marval SA.

The MSM Mobile App enables users to reduce IT support costs, offload calls to service desks, raise and update requests, approve and reject change and service requests, escalate issues and respond to assigned incidents, view and track work list and view news updates. The screen layout of the Mobile App adjusts automatically to the size and orientation of the mobile device in use and enables users to work offline and store data.

Marval MSM is an advanced, feature-rich, process-based, integrated ITSM software solution which can be used by an entire organisation. Marval MSM is designed to improve the quality of support services, productivity and customer experience as well as reduce overall costs and with the Mobile App, it has never been easier.

“Marval MSM is designed to be flexible and easy to configure and deploy. The lightening fast application provides integrated process management support and is ITIL process compliant and ISO/IEC20000 compatible software. The user-friendly service functionality provides comprehensive management reporting and dashboards and comes with user-definable access controls and views. The latest app takes Marval MSM to the next level especially in today’s fast-paced increasingly mobile environment,” Concludes Carbutt.

XDSL Diginet connectivity provides a platform for VoIP

By admin, 8 kwietnia, 2013, No Comment

For vendors of Private Automatic Branch Exchange (PABX) equipment and companies providing ICT support services to enterprise or small businesses, selling Voice over IP (VoIP) services into their client base is an attractive business opportunity. It can lower telephony costs for the client, while earning the vendor or service provider a percentage of ‘per minute’ revenues. The challenge, however, has been finding a connectivity solution that is robust, reliable and cost effective enough to make VoIP a viable business proposition. XDSL has an answer – guaranteed 32-channel Diginet connectivity at a fraction of the traditional cost, together with a full management platform, or a fully managed third-party solution option.

Notes Danie Fourie, director at XDSL: “There is no denying that Voice over IP can provide a cost saving over traditional analogue voice connectivity, generally a minimum of 30%. The challenge until now, however, has been that a platform of sufficient capacity to run this communication service, i.e. a Diginet line, has been prohibitively expensive. ADSL connectivity has thus far been the most cost effective option for organisations attempting VoIP but it is not very efficient or effective. Being a shared, best effort 512k service, a VoIP user will begin to experience latency and jitters as soon as usage on the line ramps up. Voice communication is a key business tool and you cannot sell a poor service into your client base. The risk to the business is simply too high to justify any cost saving. This has given VoIP a bad name, hindering uptake in the market and opportunities for the channel.”

“XDSL’s Diginet solution, and the management platform that goes with it, is tailored to not only secure the business a cost saving by allowing it to switch to VoIP with confidence, but drive quality voice, and facilitate excellent management by the business itself, or a channel partner.”

Diginet at a fraction of the cost
A 32-channel Telkom Diginet line would cost you R3 500.00 per month with a R20 000.00 installation fee. With XDSL, the cost is reduced to R2 200.83 a month and only a R4 000.00 installation fee. For an 8-channel Diginet solution from XDSL, which would be suitable for about 40 users (depending on average usage profile), will cost you R 1 240.83, which is comparable with an ADSL solution.

XDSL’s comprehensive Diginet connectivity solution offers guaranteed throughput, is fully managed and includes many of the additional components that other suppliers of Diginet solutions charge for separately. For example, XDSL’s Diginet offering includes the rental of Cisco routers, rental of the Diginet line, and Voice over Internet Broadband Enhancement (ViBE) software and licences. Furthermore, for an additional fee of R999.99, XDSL can offer an additional on-site PBX option which delivers redundancy in the event of a Diginet line failure, lowering the risk of any downtime.

While a 32-channel Diginet line in a call centre, where agents are constantly either making or receiving calls, will serve 32 people. In a business where calls are only intermittently made, a 32-channel Diginet line can serve as many as 200 people and there’s the advantage of the management platform.

Add a management platform
The XDSL VoIP management platform is a multi-tenant solution that offers all the tools a business, a VoIP reseller or an ICT support provider needs to do billing and technical support of a VoIP service. Thus, if the reseller is skilled in the use and management of VoIP (e.g., a PABX company), it can white label the service, using the XDSL management platform for live billing, live configuration and more. Alternatively, an agent can resell the service and XDSL will offer the support required.

For the ICT support service provider that is not highly skilled in VoIP technologies or does not want to acquire these skills, Diginet and VoIP service provision can be transparently managed by XDSL, with the agent or ICT support provider as the ‘owner’ or the client relationship earning commission on per minute revenues.

VoIP is viable and its growing in South Africa
Fourie offers an excellent example of savings by a multi-national client. The client has adopted VoIP as its voice communication channel of choice. It makes use of the management platform, with all billing done through this single portal. “The Telkom cost of R90 000 dropped to R60 000 with the implementation of the XDSL Diginet VoIP solution,” notes Fourie. “A large portion of that saving was made on the shift from per minute to per second termination that XDSL offers. Within three months of adopting the solution, however, this client’s monthly bill is down to less than R30 000 per month. This was thanks to its use of the management platform. It set up alerts to identify abuse of the service.”

New breed of telecoms solutions – and providers
“XDSL’s philosophy is to keep infrastructure prices as low as possible, maximise benefits to our clients, which includes all resellers and channel players, and deliver service excellence. Our business and operations model supports this to the hilt. We believe at XDSL that we are among the first of a new breed of telecoms and connectivity service providers that offer a full integrated managed and guaranteed service – with pricing, tools, quality of service, and support that encourages business growth up and down the channel.”

Ultimate mobility for a new generation of business user

By admin, 8 kwietnia, 2013, No Comment

Whether you need high mobility with a large display for working and creating on the go, or an ultrabook with business-class security and all-day battery life, look no further than the E6430s and the 6430u, two new additions to the Dell Latitude range from distributor Drive Control Corporation (DCC). The E6430s features a 14” display in a highly mobile 13” chassis, while the 6430u is the first ultrabook in the Latitude range, with a 14” display in a casing which measures just 20,9mm thick and weights in at 1.69kg.

“Mobility is key for the new generation of business user, and the new additions to the Latitude range from Dell offer the ultimate solution. Both notebooks feature the latest Intel Core i suite of processors and support Intel Rapid Start Technology, so the system boots up to the desktop in less than 15 seconds. They also have impressive battery life and connectivity options to enable true mobility in today’s fast-paced working environment,” says Frank Lumley, Dell Specialist at DCC.

The E6430s is designed to meet the demands of every day, with durability features including tried and tested Tri-Metal casing, anodised aluminium display back, magnesium alloy wrapped corners, steel hinges and a powder-coated base. A spill-resistant keyboard and LCD protective seal, along with StrikeZone shock absorber, Fast Response Free-Fall sensor and rubber hard drive isolation help to protect the device from bumps, spills, drops and vibration. Powered by i5 or i7 processors, high bandwidth DDR3 memory and Intel HD graphics, the E6430s offers ultimate productivity.

The 6430u features soft-touch paint for a smooth texture, along with magnesium alloy wrapped corners, spill resistant keyboard and LCD seal, with up to 10 hours of battery life for all day work on the go. Processing power up to Intel Core i7, the same memory and graphics as the E6430s, and solid state drives offer lightning performance, and an HD or HD+ display with HDMI and VGA ports enables versatile usage and productivity.

“Both devices offer a range of the latest in wireless connectivity solutions as well as a host of optional business-class controls to simplify management and data protection. Together with compact design and excellent specifications, this pair of notebooks delivers the ultimate solution for any mobile business user. They family are also the most environmentally friendly Latitude laptops ever. All systems are BFR/PVC free and offer recyclable packaging along with highly efficient power adaptors,” Lumley adds.

The Dell Latitude E630s and 6430u will be available from 1 February 2013 from leading retailers at a recommended retail price of R14 300.00 and R15 400.00 respectively. Prices are inclusive of VAT.

Taking the sensible approach to ICT protection and recovery

By admin, 8 kwietnia, 2013, No Comment

Data volumes are growing exponentially as the world digitises, and businesses continue to unlock the value held in their information. And yet there is ample evidence that companies are not taking adequate measures to protect their data. According to research conducted by Vanson Bourne for EMC, 74% of European and South African companies doubt their ability to recover fully after a disaster.

“Even more worrying, just over half of the companies surveyed suffered some sort of data loss or system downtime in the course of the last year,” comments Bradley Janse van Rensburg, solutions design manager at ContinuitySA. “Disasters continue to happen and they are typically the result of mundane rather than dramatic occurrences: hardware failure (61%), power outages (42%) and data corruption (25%). The technology to solve this problem exists but too few companies are using it effectively.”

He was speaking at a webinar that was part of ContinuitySA’s contribution to the annual Business Continuity Awareness Week, which took place between 18 and 22 March around the world.

“It’s important to understand what your company’s systems and strategies are, and the nature of the various protection methods,” Mr Janse van Rensburg says.

The most common approaches to the protection and recovery of ICT systems include high availability, replication, backup and archiving. The most important of these, because most companies rely on it as the copy of last resort, is backup.

One of the key things to get right from the start is de-duplication, which can reduce the amount of data stored by up 30 times, and the amount of data moved by up to 95%. All of these reductions result in the use of processing power for backup being reduced by up to 80% and the amount of bandwidth needed by up to 99%.

“De-duplication changes everything,” Mr Janse van Rensburg says.

Tape backup remains surprisingly pervasive: 40% of European companies still rely on it, but 80% want to move to disk-based backup. The move to disk-based backup is being driven by several benefits, among them strong de-duplication capabilities, the viability of change-only backups and strong indexing/ search functionality. Encryption makes it very safe. Restore and backup speeds are generally faster, and the medium is more durable than tape.

Hosted backup is also gaining in popularity because it offers all the benefits of disk-based backup and pay-per-use costing models. A local vault combined with offsite storage means that both backing up and restoring can be speedy; an additional benefit is the safe and quick transmission of backups offsite. Companies become highly dependent on their provider, however, so it is important to choose only the best.

Cloud-based backups are also gaining momentum. Like all cloud services, they offer pay-per-use pricing and are extremely cost-competitive thanks to economies of scale. Because they are online, they offer easy access and a high degree of self-provisioning. However, notes Mr Janse van Rensburg, clouds present large targets for attack and users do not know where their data is stored or under what legal regime.

Whatever method is chosen, Mr Janse van Rensburg says that it is very important to keep plans current.

“The research shows that almost half the companies review their backup and recovery plans (and commit more budget to them) only after disaster strikes,” he comments. “That’s too late. You need to understand your current system and data landscape well, and then agree on meaningful metrics to measure improvement. It’s important to see ICT protection improvement as continuous, and to begin with your biggest pain points. Finally, align the ICT protection plan to the bigger ICT and business strategies, and constantly build awareness and thus trust within the organisation.”

Dell introduces multi-gigabit throughput next-generation firewall to the enterprise

By admin, 8 kwietnia, 2013, No Comment
  • Advanced threat protection to ensure maximum network security and performance
  • Comprehensive protection against sophisticated evasion techniques utilized by modern threats
  • Application traffic awareness, visualization and granular control for risk mitigation and increased network productivity 

Dell recently announced the Dell SonicWALL SuperMassive 9000 Series Next-Generation Firewall (NGFW), built from the ground up to meet the needs of enterprise networks by delivering security, productivity, performance, and scalability without compromise. Providing complete advanced threat protection including high performance intrusion prevention and anti-malware at multi-gigabit speeds with near zero latency, the Dell SonicWALL SuperMassive 9000 Series delivers carrier-class network security and performance along with the industry’s highest core density architecture in an elegant one-rack appliance that also saves space, power, and cooling costs.

The SuperMassive 9000 Series includes the 9600, 9400, and 9200 models and offers full IPS and application control performance up to 12Gbps. Its compact 1U power efficient high port density form factor is designed with the total cost of ownership (TCO) and power/space/cooling (PSC) requirements of modern enterprise data centers in mind. With 4 SFP+ 10GbE interfaces, 16 1GbE interfaces and a dedicated management interface, the SuperMassive 9000 Series can be deployed in a variety of networks in either a traditional gateway security deployment or as an additional layer of security for traditional networks in a transparent layer 2 bridge or wire-mode deployment.

“Our performance has increased 10-fold after deploying Dell SonicWALL SuperMassive firewalls,” said Joe Gomes, director technology and systems, at University of South Florida Pediatrics Epidemiology Center. “We were not only able to save $100,000 through this investment, but also increase capacity and bandwidth to support a new research initiative.”

“The volume, form and sophistication of malware inflict huge vulnerability challenges on the corporate network,” said Guy Pryce-Jones, Domain Specialist- Dell software, South Africa. “At the same time, enterprises struggle to balance the need for network access and performance with network protection. The Dell SonicWALL SuperMassive 9000 Series solves exactly these enterprise challenges through technology generally associated with carrier-class networks.”

Unlike legacy firewall and intrusion prevention technologies, the Dell SonicWALL SuperMassive 9000 Series blocks threats before they enter the network by looking at all traffic, regardless of port or protocol, using Dell SonicWALL’s patented Reassembly-Free Deep Packet Inspection (RFDPI) technology. The Dell RFDPI engine scans every byte of every packet of network traffic across all ports and delivers full content inspection to eliminate threats and includes full inspection of SSL-encrypted traffic as well as non-proxyable applications. It also provides protection against millions of unique malware variants without file size, performance or latency limitations

While RFDPI protects the network against threats, the Dell SuperMassive 9000 Series’ Application Intelligence and Control features ensure optimal network productivity and bandwidth through the identification of productive and unproductive application traffic in real-time which can then be controlled through powerful application-level policies. Network administrators can schedule application controls based on business priority and can throttle unproductive applications and block potentially dangerous applications.

Oktoberfest Megamix

By admin, 7 kwietnia, 2013, No Comment

Boney M. Megamix (Radio/Long Versions, plus ‘Bang bang Lulu’, ‘Babysitter’)

By admin, 7 kwietnia, 2013, No Comment


By admin, 7 kwietnia, 2013, No Comment


By admin, 6 kwietnia, 2013, No Comment

MegaMix LäraMera 1er-Lizenz

By admin, 6 kwietnia, 2013, No Comment
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