Archive for Listopad, 2012

Jaguar Land Rover launch digital vehicle showroom

By admin, 29 listopada, 2012, No Comment
  •  Jaguar Land Rover’s Virtual Experience will allow customers to engage and interact with an almost life-size high resolution rendering of any Jaguar or Land Rover vehicle.
  •  Users can take 360-degree exterior and interior views, open doors, and start the ignition.
  •  System includes industry-first feature that allows users to trigger functions simply by pointing.
  •  Designed to be a highly portable system that can be used in showrooms or public spaces, including places where actual vehicles cannot be displayed.

Jaguar Land Rover has harnessed advanced digital technology to offer its customers virtual “hands-on” access to its model ranges, breaking free from the limitations that dictate what can be displayed in a conventional showroom. The system, Virtual Experience, is the most sophisticated yet produced for the motor industry, enabling interaction with an almost 1:1 scale representation of any Jaguar or Land Rover model.

Using a touchpad screen, the customer can select model, equipment grade and feature preferences, which Virtual Experience renders as an ultra-high resolution, real time 3D image and leveraging a ground breaking five million polygons.

The customer makes natural and intuitive movements or gestures to explore all aspects of the vehicle.

The technology may be sophisticated, but the equipment required to present the Virtual Experience is simple and portable. It requires a display screen and a laptop loaded with the system to operate. This means it can easily be set up in vehicle showrooms, public spaces, even the sides of buildings, bringing Land Rover and Jaguar models to locations where there might not be enough space or access for a vehicle.

Jaguar Land Rover’s technology department has led development of the system, moving on from an initial challenge set by company CEO Dr Ralf Speth in December last year. Working alongside marketing, design and engineering departments, and with external suppliers, the project was steadily refined to ensure that the technology deployed would co-ordinate perfectly with Jaguar Land Rover’s systems. The Virtual Experience was demonstrated publicly for the first time at the reveal of the all new Range Rover in September.

Virtual Experience featured on the Jaguar and Land Rover stands at the Paris motor show, supporting the launch of the new Jaguar F-TYPE and Range Rover. It is being further developed ultimately to present the entire Jaguar Land Rover model portfolio, in every variant.

Nathan Summers, Jaguar Land Rover Business Relationship Director, said: “Jaguar Land Rover offers customers an exceptional breadth of choice to tailor their vehicle. Virtual Experience presents customers with the opportunity to experience their personally designed vehicle in a very real environment.”

The introduction of Virtual Experience is a key element in Jaguar Land Rover’s wider digital strategy for its business that is making innovative use of mobile and on-line applications and tools. In the future Jaguar Land Rover plans to invest further in the technology to enable its customers to design and save their vehicle on a mobile device at home which can be presented to the Virtual Experience to start the process.

Summers continued: “Virtual Experience is an innovation and shows where we see the future of our technology development. We are putting the customer in control as well as seeking new ways to modernise and customise their experience when choosing their new Jaguar or Land Rover.”

F5 Gives Enterprises Superior Application Control with BIG-IP Solutions for Amazon Web Services

By admin, 29 listopada, 2012, No Comment

F5’s new BIG-IP virtual solutions for Amazon Web Services (AWS) enable customers to extend their data centres to the cloud while keeping applications fast, secure, and available

F5 Networks, Inc. the global leader in Application Delivery Networking (ADN), introduced a BIG-IP virtual edition for AWS, which leverages F5’s complete portfolio of BIG-IP products for the AWS cloud. This announcement addresses organisations’ escalating demand to extend their data centre and applications to AWS, maintaining enterprise-class reliability, scale, security and performance.

“Enterprise customers have come to rely on BIG-IP’s strategic awareness that provides important information on how applications, resources and users interact in order to successfully deliver applications,” says Siva Mandalam, Director of Product Management and Product Marketing, Cloud and Virtualisation Solutions at F5. “Since BIG-IP for AWS will have equivalent features to physical BIG-IP devices, customers can apply the same level of control for their applications in AWS. With BIG-IP running in enterprise data centres and on AWS, customers can establish secure tunnels, burst to the cloud and control the application from end to end.”

The BIG-IP solution for AWS includes options for traffic management, global server load balancing, application firewall, web application acceleration and other advanced application delivery functions. With the new F5 offering:

  • F5 ADN services operate seamlessly in the cloud – BIG-IP virtual editions are being made available to a growing number of customers seeking to leverage cloud offerings. Availability for AWS expands on F5’s broad support for virtualised and cloud environments based on vSphere, Hyper-V, Xen, and KVM.
  • Enterprises can confidently take advantage of cloud resources – AWS customers can easily add F5’s market-leading availability, optimisation and security services to support cloud and hybrid deployment models.
  • IT teams are able to easily scale application environments – Production and lab versions of BIG-IP virtual editions for AWS enable IT teams to move smoothly from testing and development into production to support essential business applications. Customers can leverage their existing BIG-IP configuration and policies and apply them to BIG-IP running on AWS.

“As enterprises consider which applications to move to the cloud, many customers have asked for the same advanced application control they have in their local data centres,” says Terry Wise, Head of Worldwide Partner Ecosystem at Amazon Web Services. “The BIG-IP solution for AWS enables enterprises to quickly move complex applications to AWS while maintaining high levels of service at a lower overall cost.”

“Enterprises want the flexibility and scale of cloud services, yet they can struggle with application complexity and sufficient control,” says Rohit Mehra, VP of Network Infrastructure at IDC. “The challenge lies in easily expanding IT’s service portfolio with cloud and hybrid capabilities while keeping the applications fast, secure, and available. BIG-IP’s native availability inside Amazon Web Services allows enterprises to deeply embed a strategic awareness of how applications behave in cloud adoption scenarios.”

Availability
BIG-IP solutions for AWS will be available for purchase by the end of calendar year 2012.

Nashua Mobile partners with Wireless G for an uncapped Wi-Fi service for only R39 per month

By admin, 29 listopada, 2012, No Comment

Nashua Mobile has partnered with Wireless G to offer its subscribers an affordable uncapped Wi-Fi service, a first of its kind in South Africa. There are more than 1 800 integrated local G-Connect Wi-Fi hotspots, including in-flight Wi-Fi on all domestic flights with Mango.

The product offers G-Connect uncapped Wi-Fi access for only R39 a month, with a fair-usage policy where users will be throttled once a monthly 3 GB threshold has been reached. The service is currently available to all Nashua Mobile subscribers as a value-added service billed to their monthly account.

Qualifying Nashua Mobile subscribers – essentially all customers with their accounts in good standing can activate the service as easy as 1, 2, 3:

  1. Go to www.nashuamobile.com/gconnect and click on the hyperlink to activate. There is a Nashua Mobile tab on the redeem voucher page, or do it while flying with Mango from the G-Connect In-flight Wi-Fi landing page.
  2. Put in your cell phone number and last 4 numbers of your ID number
  3. You will receive an authorisation code via SMS confirming that you are registered and confirming that you are happy to access the Uncapped Wi-Fi service. Then it is all systems Go!

Says Nashua Mobile CEO, Mark Taylor: “We are pleased to bring faster and more affordable Wi-Fi connectivity to our Nashua Mobile subscribers. Whether on the ground or on a Mango flight, surfing the net has become simpler plus our subscribers pay a flat fee and all from a single account.”

“South Africans love their Wi-Fi enabled mobile devices and will soon catch up with the rest of the world where Wi-Fi has become the predominant access technology for mobile devices. The G-Connect In-Flight Wi-Fi that allows roaming on hotspots on the ground brings a new dimension to “Wi-Fi on the go”. We observe that people now seem to consider Wi-Fi a wireless technology more aligned with mobile connectivity, which emphasises the significance of this partnership where 3G is bundled with Wi-Fi up to 30 000 feet. With its base of more than 900 000 subscribers and its countrywide presence, Nashua Mobile is a great partner for Wireless G”, says Carel van der Merwe, CEO of WirelessG.

In addition to Mango’s entire fleet, G-Connect’s 1800 integrated hotspots can be found at airports, shopping centres, health clubs, coffee shops, hotels, and many other convenient public locations around South Africa. Available to Nashua Mobile customers from 28 November 2012.

New CEO for BPeSA National announced

By admin, 29 listopada, 2012, No Comment

Gareth Pritchard has been named as the interim CEO of BPeSA, the National BPO (Business Process Outsourcing) / contact centre body for South Africa.

Pritchard will fill the role of CEO for both the National and Western Cape bodies.

The BPO & Offshoring sector in South Africa is a major economic driver for the country and according to analysts Frost and Sullivan is expected to generate in the region of 40,000 jobs through foreign investment by 2015.

“I am excited about this opportunity, as an industry we are strongest when working together and I look forward to engaging more closely with the other provinces going forward,” says Pritchard.

South Africa had a break out year in 2012; winning Offshoring Destination of the Year at the recent National Outsourcing Association Awards in the UK. The Award followed on the back of major investment in 2012 during which three global BPO operators, WNS, Capita and Serco set up service centres in Cape Town.

According to Mark Harris Chairman of BPeSA National, Pritchard is the ideal choice for the role. “Since taking on the role of CEO of BPeSA Western Cape, Gareth has played an important part in growing the BPO footprint of the country. I look forward to working alongside him in helping to make South Africa a global Offshoring destination of choice.”

“I am excited about the future of the sector in South Africa. During the last twelve months we have seen 6,500 offshore jobs created in the province, making the sector a key job creator for the region,” says Sizwe Mbanjwa, General Manager at Trade and Investment Kwazulu-Natal.

“In the past the various local offices of BPeSA have often operated in isolation, but I believe with Gareth at the helm, the industry will come together to provide a unified front that will benefit the country as a whole.”

“In my view BPeSA has made a very wise choice in Gareth Pritchard to take the interim reins of its national organisation. His mix of industry experience having worked for a vendor (Teleperformance) and from the enterprise side at Lufthansa has been invaluable in developing his perspective on what South Africa’s contact centre and BPO space needs to succeed,” says Peter Ryan, Global Practice Leader for Ovum’s Outsourced Services Team. “I believe that Gareth’s time running BPeSA Western Cape has been a true ‘tour-de-force’, and truly been one of the reasons why South Africa has re-established itself on the global contact centre scene. I have no doubt that as CEO of BPeSA’s national wing, this success will be replicated”.

 

The Share of Spam in Mail Traffic Reaches a Minimum for the Year

By admin, 29 listopada, 2012, No Comment

According to Kaspersky Lab data, the percentage of spam in email traffic was down 4.5 percentage points from September and averaged 68% – the lowest level it has been all year. The danger posed by spam, however, remains high – malicious files were found in 3.25% of all emails, a mere 0.15 percentage points less compared to the previous month.

Hot Topics in October: US Elections, Halloween and Christmas:
Early autumn saw the world’s attention focused on the most important political event in the USA – the presidential election. At the height of electioneering, spam campaigns asked users to express their opinion about who would become the next president of the United States in return for a Visa gift card worth $250. Read report.

Halloween, widely celebrated in Europe and the USA, didn’t escape the attentions of the spammers this year either. Emails in English offered lots of holiday-related goodies – designer bags, door mats, photo frames and fluorescent T-shirts. October is also the month when spammers usually start reminding everyone about the upcoming holiday season. Kaspersky Lab registered numerous Christmas and New Year-related mailings offering a variety of candies, souvenirs, tickets for festive season excursions and lots more.

Geographical Distribution of Spam Sources:
As in the previous month, China (30.7%) and the USA (27.3%) topped the rating of the most active spam distributors in October. When it comes to countries sending spam specifically to users in Europe, China’s share is even higher (53.3%), up 11.8 percentage points from September’s figure. The USA came second here too, with 13.4% (+2.7 percentage points) of all distributed spam. Italy increased its contribution of European spam flows by 3.9 percentage points compared to September, moving the country up to third place. At the same time the share of spam emanating from India declined considerably in European countries (-6 percentage points).

Top 10 sources of spam sent to European users in October 2012

Kaspersky

Phishing:

The amount of phishing attacks on social networking sites decreased (-10.23 percentage points) in October which meant this category fell from first place to fourth, behind even the Search engines category. After the summer lull, October saw considerable growth in the number of attacks on financial organisations (+2.85 percentage points) and online stores and e-auctions (+5.42 percentage points). If the attacks are successful, the fraudsters behind them can get access to users’ online banking and e-payment accounts and steal their money. Users should be especially careful when making purchases online in the run-up to the holidays.

To address these issues Kaspersky Lab’s flagship consumer product Kaspersky Internet Security 2013 includes new Safe Money technology that provides users with complete protection for their online purchases and online banking transactions. More information on Safe Money can be found in this white paper.

Quote:
Darya Gudkova, Head of Content Analysis & Research Kaspersky Lab
“In October the percentage of spam may have decreased, but it didn’t become any less dangerous – we saw a lot of malicious and phishing emails targeting users’ money. This will probably continue in the run-up to the Christmas and New Year holidays. Users should be especially watchful when making e-payments and entering confidential data on the Internet. Do not click links in spam emails and do not open attachments from unknown senders. Apply software updates as soon as they appear.”

Useful Links:
• The full version of Kaspersky Lab’s Spam Report for October 2012 is available at securelist.com
Online shopping made safe and convenient article

Mobile devices to drive cloud adoption in Africa

By admin, 29 listopada, 2012, No Comment

Samsung cloud strategy driven by access devices

The past few years have seen cloud computing gaining momentum in the corporate and consumer markets. People are embracing cloud services at a rapid rate as fixed and mobile broadband adoption start to become virtually ubiquitous. This trend is extending to Africa with the arrival of several undersea cables bringing with them an abundance of bandwidth that are seeing many countries on the continent moving away from traditional servers to a mobile environment.

“Traffic to the cloud, incorporating voice, video, and data services will increase exponentially in the coming years. In fact, Africa is expected to have the highest compound annual growth rate in the world when it comes to cloud traffic growth as more companies are adopting cloud-based solutions. This will lead to a rise in cloud workloads on the continent for the foreseeable future,” says Thierry Boulanger, Director of IT Solutions and B2B at Samsung Africa.

Africa has been in the fortunate position that it can monitor the technology trends in the rest of the world and adapt them to suit the unique conditions and requirements of companies and consumers here. In certain respects, Africa is well-known for being able to leapfrog the legacy phases of technology adoption and harness the power of new technologies and next-generation networks. What’s more with mobile penetration on the continent being one of the highest in the world, countries do not have to go through extensive fixed-line infrastructure development. Some are able to boast mobile penetration rates that exceed the population as people use multiple devices and SIM cards from several operators to benefit from network-specific pricing and other special offers.

“On the one hand, cloud services are changing the way people engage with technology, access information, and share content with one another. On the other, mobile devices are evolving to be better able to provide users with the flexibility required to do this. Manufacturers that are able to meet these changing requirements from their devices will best be positioned to provide users with the tools they need to live a digital and cloud-based lifestyle. Notebooks, tablets, printers, smartphones, and even traditional consumer appliances like refrigerators and air-conditioners have become the portals to the cloud,” continues Boulanger.

It is on this basis that Samsung have built their Cloud Strategy – focusing not on the data centres and the foundational infrastructure, but rather on providing access devices – devices that enable customers to use cloud services anytime anywhere. Adds Boulanger: “Samsung offers a range of products that includes smartphones, tablets, PCs and thin terminals based on different hardware and OSes. There is a growing interest in Android, Windows 8 and Windows Mobile, and enterprises will ultimately need to deploy cloud services — either from Samsung or third parties — so data can be easily shared between devices. Currently our vision is to dominate the ‘access product’ space and our diverse and dynamic product portfolio is designed with in mind.”

These products and devices need to be designed in such a way that operators across Africa will be able to benefit from people interfacing with them. Manufacturers do not have the luxury of designing products that only work with certain operators or restrict users from accessing certain services. People on the continent demand flexibility, customisability, and user-friendliness at a price that is cost-effective for Third World countries with First World aspirations.

“Users require devices that allow them to access the cloud at any time and place on a device that suits their needs for portability, long battery life and a positive user experience. For many, the market in Africa for cloud computing services is at a crossroads. Now is the time for manufacturers to push these to the next level and Samsung is doing exactly that,” concludes Boulanger.

Still putting off those founding agreements? Here’s how it can cost you

By admin, 28 listopada, 2012, No Comment

By Jody Doyle (Partner, Dommisse Attorneys)

“Our law practice deals with a lot of startups – we love working with innovative, entrepreneurial teams of people. But we also, sadly, get to see some startups implode because their founders put off doing some of the boring-but-critical foundation work like drafting a careful, appropriate founding agreement (including a memorandum of incorporation and/or shareholders’ agreement)”, says Jody Doyle, Partner, Dommisse Attorneys.

Here’s one example scenario: Everyone starts off very excited about their new business, and the three founders of a startup agree to split the shares equally between them. At this point, after all, the shares are worth nothing. Six months later, the company lands its first big contract. With the prospect of actual money on the horizon, suddenly those same shares are valuable, and the two partners who’ve sweated blood for six months don’t feel at all happy about sharing the spoils with the third member who has yet to quit his day job. But he still holds a third of the shares, so he’s fully entitled to his third of any dividends.

Here’s another example scenario: The two founders of a startup fall out, and one leaves to start a rival company doing very much the same thing. But he refuses to sell his shares in the first company, entitling him to continue enjoying the rights attached to the shares in the original company while competing with the original company.

Once you’re in a situation like this, there’s no way out of it that doesn’t involve a lot of pain for everyone. But neither is it particularly unusual; it’s all happened before. If either company had spent some time exploring all the scenarios with an experienced lawyer before they signed their founding agreements, they could have anticipated the pitfalls and protected themselves against the worst consequences.

The founding agreements are particularly important in startups, because a shareholder can’t be passive in a company so small. If you buy shares in a publicly listed company, not much is expected of you. You can attend annual general meetings if you want, but nobody will insist on it; you are perfectly entitled just to sit back and enjoy your dividends.

In a startup, things don’t work like that. If I give you shares in my company, it will be in return for something valuable: Either you’re providing funding in some way, or you’re contributing your skills and expertise. We have to thrash out exactly what is expected of everyone before we start, and establish some objective criteria for deciding whether each person’s obligations have been met.

This is never a comfortable conversation to have: It’s like trying to cut a cake that hasn’t been baked yet. Once it’s ready, of course everyone will believe they should get a large slice. To avoid conflict, you need to agree the value of each contribution before you start: How much is it worth that I bought all the ingredients? What is the person who mixes it all up entitled to? And what about the person who provides the kitchen, the utensils and the oven? You are guaranteed to have these arguments sooner or later — and it’s far, far easier and cheaper to choose the “sooner” option.

Taken together, the memorandum of incorporation and the shareholders’ agreements are the documents that regulate every aspect of your relationship with the company and your fellow shareholders. In general, there are no basic legal obligations attached to being a shareholder, so whatever you require of each other must be agreed and contracted. It should include what happens if you don’t meet your obligations, and what happens if you want to sell. What process will you use to value the firm, what will the payment terms be, what happens if there’s no cash to pay you out with? These are all important questions to resolve upfront.

Spending time on this kind of thing while you’re trying to build a business can feel like a pointless distraction. But if you keep putting it off, it WILL become an issue at some point. So if you’ve never quite got around to sorting out that memorandum of incorporation and/or shareholders’ agreement – take a deep breath, clear some space in your week and call your lawyer today.

SEACOM partners with Change the World Trust to bring ICT training to Zandspruit

By admin, 28 listopada, 2012, No Comment

SEACOM has partnered with Change the World Trust (CTW), a non-profit organisation, to create a technology training centre serving the informal settlement of Zandspruit in Gauteng. This project aims to help members of this underprivileged community to develop ICT skills that will improve their employability and economic opportunities. The centre will provide Internet-connected computers, training and software to local students.

Change the World is an organisation that aims to provide affordable and quality ICT training to all South African youth. Working with partners such as Microsoft, Cisco Academy, MICT SETA, and the government, the Trust is working to create Learning Centers in as many locations as possible. Initially, the Zandspruit centre will be offering basic PC literacy courses, but from next year, it will offer technical courses that will prepare students to work as PC technicians.

Mark Simpson CEO of SEACOM says: “This is another way that SEACOM is investing in the community and hoping to grow skills and education in Africa. CTW has an exciting and sustainable model that fills students with confidence and empowers them to start new and uplifted lives – a fact reflected in its exceptional track record.”

“With approximately 13 500 families living without basic facilities and services, Zandspruit is one of the most deprived communities in Gauteng. We believe that we can make a difference for its people in partnership with CTW.” says Simpson.

“Due to a lack of training and development opportunities, many young adults become frustrated in their attempt to find employment,” says Jonathan Novotny, programmes director of Change the World Trust. “We believe that equipping them with secretarial know-how, computer literacy, advanced PC Technician courses and other ICT skills is a fantastic way to help bring them into the job market so that they can access the economic opportunities they deserve. We are excited about the possibilities for the new centre in Zandspruit and our new partnership with SEACOM,” concluded Novotny.

Multisource’s new Alcoma range operates in an interference-free band

By admin, 28 listopada, 2012, No Comment

The transfer of data, voice and video need no longer be hindered by congested bands and interference, thanks to the introduction of the new Alcoma 17GHz products, exclusively available in South Africa from wireless communication specialist Multisource Telecoms.

Designed as a high capacity carrier grade backhaul data link system, this range offers links in the freely available and uncongested bands of 17GHz. Not only are these frequencies licence-free and largely unused, but they are also well outside of the frequency interferences of the mass-market 2.4 and 5.8 Multipoint Access market.

“The availability of interference-free data, voice and video communications is a welcome development in the face of the hugely noisy radio environment, especially in the cities where so many organisations are forced to make use of the licensed frequencies,” said Richard Smuts-Steyn, chief executive officer of Multisource.” Aside from the license costs, there are always huge delays in the issuing of frequencies” he added.

The Alcoma range is useful for Internet service providers, and for large organisations, that require reliable communication transfer systems, such as banks, companies with multiple branches and security companies using CCTV monitoring.

“The Alcoma range offers ISPs and other organisations the most cost-effective means of extending their network coverage, even to places where Internet connectivity is non-existent,” Smuts-Steyn said.

Czech-based Alcoma, a global leader in the provision of wireless solutions for Ethernet, PDH, and SDH networks has has been designing and producing point-to-point microwave radio relay links and radio equipment for the past two decades. As the sole distributor of Alcoma products in South Africa, Multisource is now brings these products to the African market.

For more information visit www.multisource.co.za

Absa hits 100 000 Value Bundles milestone

By admin, 28 listopada, 2012, No Comment

Absa has exceeded its expectations with 100 000 customers taking up Absa Value Bundles in less than 6 months.

Absa Bank Limited (“Absa”) today announced that since the launch of Absa Value Bundles more than 100 000 customers have signed up for the offer that is a range of new Silver, Gold and Platinum transactional offerings. The offerings present customers with a bundle of transactions and other services included in a competitive single monthly fee and further cash back on their banking as they add further products to the bundle.

Reaching the 100 000 customer milestone for Value Bundles signifies a major step in Absa’s journey to making customers lives easier.

“Customers are appreciating the simplicity of the offering, the value for money and most of all the fact that they are being rewarded for their loyalty,” says Arrie Rautenbach, Absa Head of Retail Markets.

The announcement comes soon after the latest investigation into bank charges by Solidarity that confirmed the competitiveness of the bank’s offerings and commended Absa’s commitment to pricing simplicity and transparency.

Rautenbach said: “In line with Absa’s key priority of delivering a cross-product capability, Absa Value Bundles touches every aspect of our customers’ lives bringing them the best that all the parts of Absa have to offer, and making banking more affordable and convenient.”

He adds: “We have done a lot this year to improve pricing simplicity and transparency. Absa Value Bundles is a key milestone towards presenting our customers with pricing plans that are more relevant to their banking needs and are simpler to understand. Where competitors still have many hidden charges, our Value Bundles offer no penalty fees and also offer the first in market ability to roll-over unused transactions.”

Absa’s decision to abandon Stop Order fees (officiated in August) is another of enhancing its competitive new range of offers.

Earlier this year Absa launched South Africa’s most affordable entry-level bank account – Absa Transact. Rautenbach noted: “The key advantage of Absa Transact is in its simplicity and affordability. Absa Transact customers will pay no monthly service fees, no Absa ATM balance enquiry fees, no fees when purchasing at till points and no fees on airtime top-ups and overall, no penalty fees.”

The bank’s continued effort to demonstrate value to its customers was celebrated recently when the bank clocked 1 million registered rewards customers. More than R300 million has already been paid out in cash rewards to customers since the introduction of the rewards programme – Absa Rewards – in 2009.

“This programme is the only offering in the market to offer uncapped Rewards on Debit, Credit and Cheque card spend, where customers can earn up to 1% of their spend on any card, regardless of how much they spend. While other programmes have many rules, conditions and caps, Absa Rewards members can build up healthy Cash Reward balances on all their spend and can redeem these benefits into their transactional or savings account, or even donate them to charity,” says Rautenbach.

 

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