Archive for Sierpień, 2012

Policy Changes Looming for CO.ZA

By admin, 27 sierpnia, 2012, No Comment

Invitation to comment on proposed policy changes for .CO.ZA 

UniForum SA t/a the ZA Central Registry (ZACR) manages and administers the .co.za domain name space. Over the past two years the ZACR has taken steps to align its domain name registry operating system to international standards by implementing a registration system that is based on the Extensible Provision Protocol (EPP).

EPP is a modern XML-based protocol used to allocate objects within registries over the Internet. EPP also enhances communication between the domain name registry and registrar communities and makes real-time processing of domain names a reality.

Currently, the EPP system operates in tandem with the legacy SMTP-based domain name system Apart from technology developments arising from scalability concerns, it has become imperative to introduce competitive pricing models as well as changes within the current EPP and legacy operating systems to improve the functionality of the systems and consequently create a robust domain name industry in South Africa.

To this end the ZACR has published a number of proposed policy changes that are applicable to both the EPP and legacy systems. Briefly, the proposed policy changes on the EPP system involve increasing the new registrar accreditation fee that is payable as a once-off non-refundable amount; implementation of a closed registrar redemption process; implementation of an open redemption process which will place a non-redeemed domain name into the available pool for registration by any EPP registrar; and removal of the transfer reimbursement fee currently applicable to participating registrars in a registrar transfer process.

Proposed policy changes on the legacy system include increasing the annual domain registration fee from R50.00 to R75.00 (including VAT); non-delegation of the applied for domain name into the Co.Za zone until such time as receipt of the domain name registration fee is confirmed; implementation of a shortened expiry period of 30 days for new domain name applications; and implementation of a shortened expiry period of 60 days in total from the month on which renewal of a domain becomes due. More details on the proposed policy changes may be found at https://www.registry.net.za/policyrollout/#notification.

Stakeholders, including but not limited to registrars, businesses and the general public are urged to take note of these proposed changed and are also invited and encouraged to engage with the ZACR on the proposed changes by either recording their written submissions/comments using the prescribed template that can be found at https://www.registry.net.za/policyrollout/, and/or attending iWeek between the 10-14 September 2012 (annual meeting of stakeholders involved in the internet industry) where these policy changes will be discussed in greater detail.

Further details on where and when this session will take place may be found at http://www.iweek.org.za/iweek-2012-programme/. Participants are also encouraged to follow the policy roll-out process on Twitter: @ZA_CR. Note that written comments must be submitted on or before 21 September 2012.

Facilities Management trends – integration strategy for technology, services and value optimisation

By admin, 27 sierpnia, 2012, No Comment

By Phil Gregory, Senior Regional Executive: Johnson Controls Global WorkPlace Solutions, Middle East & Africa

The globalisation of Facilities Management (FM) has come about as the result of the rising cost of space – and maintaining that space. Real estate property and facilities management are, for most organisations, the second or third highest cost of running a business. This puts it on the executive’s radar, making it a strategic issue. For multinationals, globalisation of FM strategies is delivering the desired efficiencies and driving greater value from their built assets. For everyone else, the globalisation of FM is creating a solid body of industry specific benchmarks and best practices, and new and innovative approaches are emerging.

So what trends will we see in the global FM industry over the next five years? 

  • There will be increased use of sophisticated cost and performance data from property assets, enabling better global benchmarking to drive improved efficiency and effectiveness of buildings.
  • The globalisation of the industry will continue as organisations seek to consolidate their strategies for buildings.
  • The evolution of smart buildings will also have an impact on FM, with intelligent building technologies used to control heating/cooling, security and energy consumption from anywhere in the world.

These trends are likely to create a clear distinction between mere aggregators of FM services (general maintenance) and FM service providers that can provide the gamut of services – e.g., property portfolio management, design, project management, integrated technologies, strategic consulting, and energy and facilities management services. These services are underpinned by world-class service level agreements that deliver the value organisations need to see.

The key issues are reducing costs and optimising the value of built assets. For that you need to be able to assess and optimise performance of the assets at a number of levels, and have the monitoring and evaluation frameworks in place to maintain and refine performance, continually taking advantage of new technologies, approaches and solutions. Real time data provides the foundation to achieve all of these benefits. Integrated building management systems provide the technological intelligence to measure and monitor, but also control. And with the tools in place, little replaces the advantage a dedicated provider of specialised and/or integrated FM services can offer.

What are the multinationals doing?

There are huge benefits to be gained through use of a single outsourced supplier with global reach that can manage an entire real estate property portfolio. Organisations like IBM, Verizon and the BBC, GlaxoSmithKline and Bristol-Myers Squibb, BP and Shell, have achieved the ideal of working with real-time data. They understand what they are achieving and where they can improve with regards to their built assets, and have a number of strategic options to select from. For them, FM is about ongoing improvements in health and safety, security and environment, and about pursing productivity and operational excellence. It’s also about introducing innovative, scalable and sustainable solutions, together with their FM service provider, to unlock future value.

Clearly, on a large scale, a global portfolio approach to managing facilities and resources delivers meaningful financial and operational benefits. Organisations want to maintain a high quality, environmentally friendly work environment for employees, achieve operating efficiencies and improve overall business performance – but challenges and requirements differ across industries. Global FM service providers have built expertise in a number of markets, like oil and gas, pharmaceuticals, finance and corporate, communications, and deliver competitive advantage to clients in these sectors through a focus on continuous improvement.

These benefits will apply equally to smaller organisations within industry sectors who make use of outsourced, professional FM. Staying on trend is important. In this case, it can impact organisational competitiveness. If real time data and integrated FM have not yet occurred to you, it may be time to raise the issue.

First steps? Find an FM organisation with the insight, the tools and the ability to implement and who can offer a guaranteed service level agreement. Do the audit. Create the strategy. Implement.

Top notch networking solutions and accessories – Digitus products now available from Nology Distribution

By admin, 27 sierpnia, 2012, No Comment

Nology Distribution is proud to announce that they will be distributing a new range of Digitus networking solutions and accessories. Over the past 16 years, Digitus has built up an international reputation for excellence. South African consumers will now be able to take advantage of the brand’s legendary German quality and engineering, as well as an impressive five year warranty on most of the products.

“Nology has always been focused on delivering the best quality networking products to local businesses and consumers. Digitus delivers the perfect balance of good pricing and excellent quality, and we are confident that these solutions will complement our existing offering and meet the needs of local businesses and consumers alike,” says Danie Janse van Rensburg, Technical Supervisor at Nology Distribution.

“Our clients often request certain accessories, so in order to address this need and complete our offering we have taken their suggestions on board. After extensive testing to ensure compatibility, we added Digitus to our product range. This has expanded our portfolio to include greater choice of connectivity solutions, as well as accessories which we did not offer previously,” he adds.

Nology Distribution will be importing and distributing a variety of Digitus products. These include wireless routers, Bluetooth and wireless adapters, Ethernet and PCI network cards, fast Ethernet switches, Ethernet over Power (Powerline Communication) adapters and USB accessories such as hubs, USB to HDMI graphics adapters and USB repeater cables. Other products are available on request as special orders.

Digitus products have been designed with modern networking needs in mind, to fit seamlessly into both home and office environments and deliver both functionality and ease-of-use. One example of this innovation is the Digitus 70490, a combined access point and range extender device. The 70490 incorporates the functionality of a standard wireless router, which can be used for access to connectivity, as well as the capability to extend wireless range. This enables users to purchase one device that performs the job of several, saving money and adding convenience, making the Digitus range ideal for South African end-users in the home and office.

Digitus products are currently available exclusively through Nology Distribution. All warranties will be upheld locally.

Style meets function – the new Verbatim Store ‘n Go range from DCC

By admin, 27 sierpnia, 2012, No Comment

Verbatim has added two new Store ‘n Go storage products to its stable with the Store ‘n Go Micro Plus and the Store ‘n Go V3 USB Flash Drive, now available from distributor Drive Control Corporation (DCC). The Store ‘n Go range is the perfect blend of style and functionality, and these two new offerings deliver lightweight and sturdy portable storage perfect for today’s mobile digital world.

“Anybody can use the Verbatim Store ‘n Go Micro Plus, from home users and students to young executives,” says Drika Wilkins, Verbatim Product Specialist at DCC. “The drives feature a large carrying ring that attaches to lanyards, key rings and notebook binders, making it easier to keep your important files with you. The drives are also available in a variety of sizes, from 8GB to 32GB, with plenty of space for carrying and storing documents, images, music and more.”

The Micro Plus features a USB 2.0 interface that is compatible with both USB 3.0 and USB 1.1, with a read speed of up to 8MB per second and a write speed of up to 5MB per second.  Top features include its compact size and durability, with the drive measuring in at 4.4mm thick and weighing only 3g and able to withstand the wear and tear of a mobile world. The rugged System in Package (SIP) design encapsulates and protects the electronic components from water, dust and debris. When not in use, the flexible protective rubber cover shields the USB connector and can withstand rough, everyday handling.

The V3 USB Flash Drive, on the other hand, is perfect for anyone looking for a compact and easy to use USB with high speed data transfer, with durable design to ensure data is protected. It features a ‘Slide and Lock’ mechanism that protects the USB connecter when the drive is not in use.

“The V3 incorporates a USB 3.0 interface which is backward compatible with USB 2.0, for super fast data transfer up to 10 times faster than USB 2.0. The V3 USB Drive features a USB Bus power source and, using the USB 3.0 host system, a read speed of up to 40MB per second and a writes speed of up to 12 MB per second. This means that it is it ideal for saving and transferring large files, and perfect for the executive on the go,” Wilkins adds.

Verbatim offers a two year limited warranty and the Verbatim Store ‘n Go Micro Plus Drive and V3 USB Flash Drive are formatted to FAT 32. The Micro Plus comes in standard black, with the 8GB drive available in a variety of colours including Eucalyptus Green, Hot Pink and Caribbean Blue. The V3 USB 8GB, 16GB and 32GB drives come in standard grey and the 16GB drive is available in a range of colours.

Both drives are available from selected resellers. The Micro Plus Drive SRP, inclusive of VAT, is R89 for the 8GB drive, R159 for the 16GB drive and R299 for the 32GB drive. The VAT inclusive SRP for the V3 USB Flash Drive is R109 for the 8GB, R189 for the 16GB and R299 for the 32GB.

For more information, visit DCC at www.drivecon.net

Assessing your data quality – going back to basics

By admin, 27 sierpnia, 2012, No Comment

By Gary Allemann, MD at Master Data Management

 

We all understand that quality information is an enabler for cost cutting, risk reduction and revenue enhancement. Yet, companies have different approaches to managing the corporate information assets, ranging from ad hoc, tactical projects to meet specific goals, to strategic imperatives that seek to embed data quality principles across the corporate architecture.

This makes it difficult to know where to start, what is effective, or whether you are on track or not for success in meeting the data management challenge.

For many organisations data management remains a reactive process, with individual project teams or business areas identifying specific data issues that are impeding the ability of the project to achieve a specific goal. Short-term measures may include tactical data cleansing initiatives, with or without a tool, and typically do not take corporate standards and goals into account.

Reaching a mature state requires a metamorphosis from this chaotic approach to more proactive approaches that incorporate data quality metrics, standards, shared master data and data stewardship. An enterprise driven focus on data management requires data management principles to be embedded in the corporate culture – being driven both top down and bottom up.

Just a caterpillar does not become a butterfly in one step, it is important to build upon early successes in a sustainable way to reach data management maturity. The starting point is being able to understand the state of your data and once this is established, planning how to improve this is the next logical step.  From here, identifying opportunities for incremental improvement will allow you to maximise the value of your information with benefits such as lowered costs, improved efficiencies and customer retention to mention a few.

A crucial success factor is to appoint custodians of the data that take responsibility and most importantly, are accountable for the state of the data.  Many organisations have failed to achieve data integrity due to the fact that IT blames business, business blames IT and the end user blames their line manager. Data has no boundaries and is an integral part of each and every component within the business, whether it is sales, finance or operations.   Setting the company up for successful data quality means that responsibility must be clear across the entire organisation, and that the consequences of non-delivery are also clear.

Once this step is addressed, it is pointless embarking on a data quality exercise or project if there are no measurements in place.  It makes sense to create a ‘baseline’ of the quality of your data (which is usually established with a survey and a data audit) and then key value indicators (KVIs) should be established in order to measure the improvement and success of the data quality initiative. These baselines should be linked to the business impact of failing data quality – there is no point  in trying to address data quality issues that have no commercial impact on your business.

In order to fully realise the benefits of a data quality exercise, having the right tools is another fundamental.  Many companies are lulled into the false sense of security that their ‘stack’ solution that incorporate data cleansing will suffice but more than often, the functionality is limited.  Specialist tools are purpose built and therefore provide richer features and functionality. However, it is also important to note that technology alone is not the panacea to a business’ data quality woes. It is recommended that a data quality specialist assists with the project and in some instances, it is better to outsource the project or initiative to a specialist.  They deal with data quality issues on a daily basis which ultimately means they have more experience and insight into some of the trickier issues that need to be dealt with.

In order to tackle the first step of establishing the data of your data, take this free survey, IT Management Use of Data Quality, to assess the effectiveness of your approach against those taken by over a thousand IT and business professionals across the globe.

Outsourcing versus temporary staff – it could make all the difference to your database

By admin, 27 sierpnia, 2012, No Comment

By Jaroslav Cerny, CEO at RDB Consulting

Economic conditions are a very pressing challenge for organisations of all sizes around the world, resulting in squeezed budgets. One such area is IT. As a result, many organisations are turning to outsourcing as a business model, as it offers savings, flexibility, scalability and the ability to access resources on demand rather than having to hire them full time. However, as a result of the unique conditions in South Africa which include a massive skills shortage, and in an effort to further save money, some organisations are turning to temporary staffing solutions to fill critical posts.  This can be a costly mistake.

While temporary staffing are often cheaper in the short term than an outsourced provider, and can help to fill gaps in the IT environment, there are certain areas where temps are not the ideal solution, typically mission critical areas such as the database. When it comes to the database, knowing the difference between outsourced and temporary resources and choosing the right one for your business could make all the difference.

In areas such as the database, it is simply not possible to assign a nine to five value for tasks such as database administration. The IT environment does not stop working at five in the evening and over the weekends, like people do, and many organisations do not realise that temporary staff members may not be available after hours. If they are available, they need to be paid after hours rates, which are generally a lot higher than normal rates. In critical areas such as the database, organisations will be left with little choice other than to pay the ‘after hours’ rates, since the consequences of extended downtime are undesirable. Temporary staff may also call in sick, or even leave the organisation, which means that these staff will have to be replaced – a significant challenge in a skills scarce environment.

An outsourced provider, however, is contracted by a Service Level Agreement (SLA) to deliver a certain level of support, irrespective of the time of day, the day of the week and so on. These providers stake their income and reputation on being able to provide the services organisations need, when they need it, which is a far better option in mission critical environments. Outsourcing also provides a service, as opposed to a staffing solution. This means that even if the usual resource handling an account is unavailable for any reason, the service will still continue as there is a pool of resources for the outsourcer to draw on.

Outsourcers can provide 24/7/365 support for critical IT applications and infrastructure, and their business is built on delivering these services to the highest standards, whereas the loyalty and commitment of temporary staff can be low as they have no incentive otherwise. Furthermore, temporary staff are often not included in company training due to budget pressures. If the employer does not invest in upskilling temporary resources with additional training, there is little opportunity for growth. Their key performance indicators may not necessarily be aligned with those of the business but rather aligned to the temporary contract.

Outsourced resources are highly trained and are exposed to many different environments from which they are able to learn. Their training is kept up to date by the outsourced provider, and certifications are also of the utmost importance, since it is in their best interests to maintain the highest levels of skill. Outsourced providers, through SLAs, will also ensure that the key performance values of the outsourced resources are aligned with the business, since outsourcing at its core is a business service.

When it comes to the IT environment, not all areas are mission critical. Not all aspects of IT require the high levels of service delivered by an outsourced provider. Some areas work well with temporary staff, particularly in areas such as web development where the task at hand is not a 24 hour job. The database is not one of these areas.  It is critical to the business and it needs to be secure and maintained. A database administrator must be able to access all of the data contained within a database, which could prove dangerous if this task is handed to someone with no loyalty to the company, as the Wikileaks saga proved.

Database administration requires a trusted, skilled resource who will document processes according to best practice, who has the necessary skills which are kept up to date, and who will be available whenever needed, whether this is after hours, on the weekends or during the course of a normal business day. No single resource will be able to provide this, but an outsourced service provider can.

An organisation would never hire a temporary security guard, as this represents a huge business risk – the guard may not be loyal because he has no job security and he needs to sleep and have days off. Even hiring an additional security guard does not solve this problem, as one guard may get sick, both may leave and so on. Security is not a one person job, it should be a service. The same is applicable to database support, where the modern business is hit hardest if something goes wrong. Business solutions such as outsourced services are critical to keep the database, and the business, up and running optimally at all times.

Taking ITIL beyond IT to leverage true value

By admin, 27 sierpnia, 2012, No Comment

By Colin Scott, Business Developer at Marval Africa

The Information Technology Infrastructure Library (ITIL) is the most widely adopted best practice approach for IT Service Management (ITSM) in the world.  It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. However, ITIL is simply a framework for service lifecycle management and improvement.  ITIL practices, tools and software can be harnessed for many other areas of business. Leveraging the true value of ITIL means taking it beyond IT, creating a culture of service improvement throughout the organisation.

The ITIL framework and software designed to support ITIL practices are simply tools that can be adopted, adapted and improved. They can help manage collections of items that have certain dependencies and relationships. The IT department fits this bill, being a network of computers that are interlinked and interact with each other, but this definition can be adapted to include many other aspects and areas of any organisation. Any industry, organisation or environment that relies on processes; or resolves incidents; that require the management of risk and the impact of change, can also benefit from ITIL. By the same token, any organisation that is already using ITIL in the IT department can leverage greater value from the tools by applying ITIL in different areas of the organisation.

Public transport services is one area where ITIL can be harnessed beyond IT, with trains, bus routes and even airports being regarded as large networks. The challenge with these networks is that they are geographically dispersed. Using the ITIL framework and a good  ITSM tool, it is possible to develop solutions that highlight stations, bus stops or airports as hotspots or important entities held in the Configuration Management Database (CMDB). Users can then expand or search each hotspot to find out more information. For example, problems that could disrupt transport as well as what equipment is currently located at which station, who is responsible for it, the equipment’s history and what might be wrong with it, just like it could if it was a computer in a network.

Effectively this equipment, its relationships and dependencies are no different to a computer network, and the fact that the components of the network are not necessarily a computer, but a ticket machine, a gate, an air conditioner or anything else, is irrelevant. The system is still capable of managing these ‘incidents’  relating to this equipment in the same way as it would if this was a computer network. Using the ITIL framework, public transport service companies are able to manage services, processes and their interactions that typically are not related to IT.

Health services is another area where the ITIL framework can be exploited. Hospitals need to manage many things, often from a central service desk, most of which are not traditionally related to IT. From fleets of ambulances to surgeries, life support machines to laundry services, and understanding the condition of equipment, scheduling maintenance and making sure everything is running cost-effectively and trouble free is vital to the smooth running of any hospital or clinic.

There are many other industries and examples of ITIL being leveraged outside of IT. In the hospitality industry, ITIL can be used to manage room bookings as well as conferencing facilities and more. Other areas include casinos to manage various gambling machines, fire brigades and emergency services to ensure that equipment is managed and maintained, and even at ports to manage ships, offloading and docking.

Any service provider will need to make sure their services are stable, provide value for money, are fit for purpose and support their customer strategy. This is the same for IT services and non-IT services. Consideration needs to be given to planning, designing and managing incidents, events, problems and requests; new or changed services, accountability, risk; making sure there is sufficient capacity, security and agreed availability of services for current and future needs. All of the above and more are underpinned by Continual Service Improvement.

Ultimately, ITIL is a service lifecycle and process control mechanism, and ITIL process compliant software will follow set workflows or procedures no matter what the process is. Service management can be applied across departments and environments, which mean that service management tools and software based on the ITIL framework have multiple applications outside of IT. Taking ITIL beyond IT will enable organisations to leverage true value and efficiency from service management solutions.

Facebook’s founder loses $10 billion as Facebook flounders

By admin, 27 sierpnia, 2012, No Comment

Facebook, battling to convince the market that it can grow its revenue to justify its huge $100 billion value at its recent listing, is now trading its shares at less than half their IPO price, with the founder, Mark Zuckerman, losing half of his personal wealth – taking a $10 billion share-devalue beating.

When Facebook listed in May it was valued at $100 billion, with a share price float of $38. But as of Monday this week they had hit a new low of $18,57, giving the social networking business a revised value of only $40,61 billion.

The latest share price drop is due to the ending of a lock-up period that allows some of the earlier investors to sell more of their shares. This increased the pool of available shares by 60%. If this is not bad news enough,  market watchers suspect that the share price might be mauled even further as larger shareholders consider cutting their losses before they end up cutting their throats. In the next few months more bad news potentially awaits Facebook as more lock-up periods expire – including lock-up periods that have tied staff into their once platinum-tipped shares.

Facebook is just not impressing the market and, while it was valued at more than Nike and Goldman Sachs – combined – when it listed, its fortunes are fading fast. True, it boasts almost 1 billion users – and its mobile users are growing in numbers. But the leaders of Facebook have shown no clear way of just how they are going to make money out of the growth of their mobile users. It is easy to see where the company’s problem lies – but not as easy to fix this problem.

It is going to require more than smoke and mirrors and fancy press statements to impress investors – and to prevent more from selling their shares. A workable business plan needs to be floated – one that can show that there is light at the end of the revenue tunnel for the young, but ailing, Internet behemoth. The way things are continuing to unfold, it seems possible that Facebook’s share price could drop to the $10 mark – or lower – before the end of the year.

With Zuckerman’s once-astonishing fortune now sitting at $9.5 billion, a drop towards the $10 per share mark could see a few more billion wiped off his personal fortune. No-one is contesting that Zuckerman has a brilliant mind – and came up with a brilliant business invention – but does he have the business acumen to deliver on his promises? Or does he have an executive team that is going to be able to step in and turn the dough into doughnuts? If not, his rags-to-riches story will end up with a storyline twist, turning it from a fairly tale into a horror riches-to-rags nightmare.

Issued by Bryn Evans (Inkworks)

Introducing Application Resource Monitor for BlackBerry 7.1

By admin, 25 sierpnia, 2012, No Comment

BlackBerry has introduced a new application to help you get the most battery life out of your BlackBerry® smartphone.

The Application Resource Monitor (ARM) is designed to identify and alert you to idle apps that are draining battery life and automatically close them.

ARM will only trigger an alert for apps that are running but not in use, or are running while the device has been idle.

Users may also choose to turn off the feature, ignore the alert, or add an app to a white list which will cause the ARM to ignore it moving forward.

The Application Resource Monitor is available to download on BlackBerry® App World™ for BlackBerry® 7.1 devices.

The ARM app is part of a family of apps that are already accessible on BlackBerry 7.1 devices, including Battery Saving Mode and Application Manager, which help users to optimise battery and memory usage. Battery Saving Mode lets you extend battery life by unobtrusively reducing battery drain; this includes setting the backlight brightness to 20%, setting backlight timeout to 20 seconds, automatically dimming the backlight, and reducing the timing on mobile hotspot auto shutdown.  Application Manager alerts the user if they are running low on application memory and prompts for removal of unused languages and/or applications.

For more information about Application Resource Manager, please visit: http://helpblog.blackberry.com/2012/08/introducing-application-resource-monitor-in-blackberry-7-1/

Africa INX to land additional STM20 of International capacity in CPT

By admin, 25 sierpnia, 2012, No Comment

Africa INX, a Wholesale Telecommunications operator in South Africa have announced plans to land an additional STM16 of SAT 3 capacity at Teraco Rondebosch in the next quarter increasing their landed SAT 3 capacity to a total of 5 Gbps.

In conjunction with this rollout, Africa INX has also committed to their first circuit on WACS which will also be live in the same period. This will drive diversity and provide clients with alternative international options from the region.

“The additional SAT 3 landed capacity will be aimed at delivering general services and transit capacity to ISP’s in the region. The capacity has also potentially been earmarked for special projects aimed at benefitting Africa INX’s overall strategy of bringing faster access to the region.

One of those projects will most likely include interconnecting with Microsoft’s network in London and providing affordable international access to services like Link and 365. We are also open to considering other projects at this time,” says Stuart Hardy, Managing Director of Africa INX.

Africa INX has remained loyal to their investment in SAT 3 amidst mounting pressure from the release of WACS in the recent months. Most operators which have invested in WACS at some level are consolidating their bandwidth to the new cable system to benefit from the lower costs.

“There is no doubt that WACS has been good for the general market and is driving a new price level in the industry. But as a cable system it is still unproven and we feel safer with our commitment to SAT 3 as we know what the performance has been like over the last 15 years. We are however excited to be making an inroad into the new system by activating capacity on WACS in the next few months, providing us with a third route out of the country.”

The cost of international capacity has consistently reduced year on year as new cable systems have landed in the country. The introduction of WACS has once again put pressure on the market to providing an overall reduction of bandwidth fees.

“I guess one of the things I hope accompanies WACS is some normalised level of predictable pricing over time. It’s an area where I am sad to say I have underestimated twice in the last two years as the price drops have been greater than imagined. It’s a difficult thing to manage as a wholesale provider but it’s something we have to get right,” ends Hardy.

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