Archive for Sierpień, 2012

LG demonstrates its new AV Receiver system designed specifically for South African market

By admin, 30 sierpnia, 2012, No Comment

Breaking new ground in home entertainment with powerful ARX8500 AV Receiver that delivers direct clear sound and 3D entertainment

 LG Electronics, a global leader and technology innovator in home entertainment, unveiled the latest AV Receiver System, the ARX8500 today.

The LG ARX8500 is specifically designed to meet the specific requirements of local consumers. It delivers the ultimate sound experience,” says Michael Bruchhausen, Senior Sales Director of LG Electronics South Africa.

The LG ARX8500 has a powerful output of 1250 Watts from its 5.2 channel multi-directional sound set up. It features broader and taller front boasting innovative technology that provides for robust, powerful sound.

The specialised horn compression tweeter of the LG ARX8500 delivers direct high frequencies. The Dual Duct system helps to expell the inside of the speakers more efficiently triggering powerful bass output that can be enhanced with LG’s proprietary Bass Blast technology.

The 3D Surround Processor Technology provides for an immersive sound experience that complements the standard 3D entertainment function. This allows consumers to enjoy 3D content delivered via a 3D PC, gaming console or Blu-ray player.

The LG ARX8500 includes a USB port which provides compatibility with a wide variety of content options that include MP3 audio, JPEG images, DivX playback of video content in addition to the two HDMI ports.

This impressive, next-generation in AV system has been designed specifically for the South African market and will be formally launched in October 2012.

Spark Launches Another Innovation in the African ATM Market

By admin, 30 sierpnia, 2012, No Comment

For the first time in Africa, Automated Teller Machine (ATM) merchants can now access their ATM’s mission critical data remotely and in real-time following the launch of SparkWeb, an innovative secure web-based portal created by Spark ATM Systems, South Africa’s premier independent ATM deployer.

Data that can be viewed through SparkWeb includes, among others, current cash levels in the ATM, transactional data, historic statements, transaction reports, reimbursement reports, cash dispensed reports (including average, maximum and minimum values) and ATM performance graphs.

According to the latest Retail Banking Research Report, the Middle East and Africa regions are predicted to experience the fastest growing rate of ATM installations worldwide at 94% between 2009 and 2015. Innovations such as SparkWeb will play a crucial role in the African continent achieving these forecasted growth rates.

Being at the forefront of technological innovations in the African ATM industry, Spark ATM Systems has brought many other first-of-its-kind technologies to the African continent including pioneering dual-sim wireless cellular telecommunications for ATM connectivity which allows ATMs to operate wirelessly, mitigating the need for landline connectivity, as well as the development of SparkConnect, SparkView and SparkManage, an internally-developed software suite  which manages all transaction processing, switching, monitoring, alerting and management of the ATM network.

In addition to the technological innovations, Spark ATM Systems prides itself in providing innovative customer-centred solutions in the form of automated merchant settlements for dispensed cash, SMS alerting for low cash levels and a prompt industry-leading 6-hour return-to-service SLA agreement. Spark ATM merchants also have the option to further capitalise through the availability of franchise advertising opportunities and advertising rebates.

According to Marc Sternberg, Managing Director of Spark ATM Systems, as with any industry, having access to critical data is key to making well-informed and advantageous business decisions, while also enabling a deeper knowledge of consumer needs and trends – especially in the fast-developing African continent.

“By having access to this type of information, merchants can accurately predict busy periods and therefore ensure their ATM is fully stocked for these crucial times. Furthermore, merchants can access SparkWeb from their mobile phones or laptop, meaning they can be anywhere and still know exactly how their ATM is performing.”

Sternberg says the new portal has myriad benefits to merchants from a business growth perspective. “For example, by accessing the reimbursement report, merchants can accurately predict exactly how much money will be reimbursed back into their bank account, thereby allowing them to make payments to their suppliers timeously, without having to worry about cash-flow issues.”

Furthermore, he explains that merchants can keep abreast of their ATM’s performance through the cash dispensed report which compares current performance with the average, maximum and minimum values achieved over the searched period.

He says SparkWeb is a free service which was developed by Spark exclusively for its clients. “All the merchant has to do is take one minute to complete the registration process online. In tough economic times, SparkWeb is a value-added service that is geared to provide merchants with a competitive edge and also making Africa on par with world-class standards. It provides Spark ATM owners with greater control over their ATM, ultimately allowing them to utilise their ATM to its full potential, while also presenting an opportunity for the business owner to improve all aspects of their business through a better understanding of their ATM’s performance and the gathering of valuable customer data,” concludes Sternberg.

IP has changed the communications game. Has your contact centre evolved?

By admin, 30 sierpnia, 2012, No Comment

Karel Botha, General Manager: Western Cape at Jasco Enterprise

The growth of Internet Protocol (IP) and the increasing availability of bandwidth have changed the world dramatically over the past few years. The convergence of historically separate areas such as voice and data has brought about an evolution in technology, driven by constant connectivity and the fact that practically any communication tool or service you can think of can now be run as an application on a single data network.

Always on, always available communication, driven by IP and the proliferation of connected devices, has changed the way people interact with each other and their world, and has changed the communications game for businesses. The contact centre is the first port of call for any business, and needs to evolve to keep up with changing technologies if it is to continue to perform its primary objective – satisfying customers and providing them with the services they need using the communication channel they prefer.

Practically unlimited connectivity on multiple devices from PCs to laptops to tablets and smart phones means that multiple communication channels are now available practically anywhere, and communication is not limited by traditional geographical boundaries. While this has enabled the evolution of a remote workforce, who is not tied to a desk, it also means that consumers expect to be able to contact businesses 24 hours a day, seven days a week, using any one of a variety of media including voice, email, instant messaging, text messaging and so on. This means that the modern contact centre needs to be able to handle multimedia, and each media stream needs to be given the same priority and level of service as requests that come in via other channels. Consumers may also use a variety of communication channels for one enquiry, and all of these need to be combined into one transaction to optimise customer service levels. This requires all of the various communication streams to be integrated, so that service levels can be measured and monitored.

Businesses can ill afford to prioritise one communication channel over others, since customers want a consistent experience across all channels. The consumerisation of IT not only means that consumers expect to be able to contact businesses using any channel they wish, any time they wish, it has also led to an expectation of instant gratification. First call resolution has become first contact resolution, which means that agents need to be multi-skilled and queries should be routed for the fastest and most accurate resolution possible. Consumerisation is also driving self service, as customers want to transact with companies on their terms when it suits them and only contact an agent as a last resort. When they do phone into a contact centre however, they do not want to waste time explaining the background to their query, but expect the agent to already know this.

These new challenges require new technology. Routing capabilities should use presence management to ensure that queries are directed at the most appropriate point of contact, who may not necessarily be a contact centre agent, and who is currently available to address the query. Agents also need to be able to access the right information, as without this context and customer history they will be unable to respond efficiently. This means that back-end systems need to be available immediately when a call comes in. While these practices sound simple in theory, they require some fairly complex technology, however all the customer sees is the end experience and it is vital to ensure that this experience is as smooth and hassle free as possible.

Information is key in providing optimal customer service. However, with the multitude of different communication channels available today, the complexity of data structures along with the sheer volume of information can complicate matters for the contact centre. Capacity for storage is no longer a problem, since storage has become a commodity, but accessing individual pieces of information and extracting meaningful insights about customers can be a challenging task. Data volumes and redundancy also create complexities when it comes to compliance, since if any of the recorded interactions that must be retained by law go missing, a business may face serious legal consequences. Managing backup and retrieval is vital, and data mining and manipulation are essential for obtaining usable information from big data to forecast customer trends and so on.

The contact centre is also becoming increasingly virtualised, enabling remote workers to be utilised. Virtualised contact centres with remote workers allow organisations to tap into a diverse pool of skills regardless of geographical location or available working times. Uptake of this type of technology is slow in South Africa, mainly due to cultural issues, but is growing in the United States and Europe and is something that should be on the radar. Tools are available that can measure efficiency without the need for physical presence, and technology is available to support remote workers, so this is a viable and cost effective option for the local market.

Cloud computing is another area of growth in the contact centre space, as increasing numbers of hosted contact centres are emerging. These offer the benefit of access to contact centre functionality without the need to build and invest in physical infrastructure. They are also highly scalable and offer greater economies of scale and reduced maintenance costs. However, integrating these cloud solutions into existing infrastructure and business applications can be challenging, and unless all applications and services are hosted by the same provider this can prove to be a problematic exercise. There are pros and cons to the cloud contact centre that need to be weighed up before organisations go down this route.

There exists a multitude of technology to help organisations deal with the contact centre and communication challenges of today, however one thing all of these technologies have in common is the fact that they run on IP. This means that connectivity is vital, along with sufficient bandwidth. Only once this is in place can applications be deployed on the IP network, and integrated to provide an end-to-end, seamless customer experience.

While trends may be common throughout contact centres in any business in any industry, precise requirements for dealing with them differ. There is no contact centre ‘silver bullet’ that can be installed to solve the challenges of an evolving business world. Organisations need to keep abreast of trends and be aware of what technology is available. It is also vital to ensure that suppliers have the skills to deploy appropriate solutions that are integrated correctly to meet the needs of the organisation.

Given the increasing complexity of the contact centre environment, it is not possible to manage everything in-house and evolve to the level of current customer demand, so partnerships are key in ensuring that business continues to be able to communicate with and maintain customers. With the right partnerships and the right technologies in place, organisations can evolve the contact centre into a centre of customer service excellence that improves the efficiency and effectiveness of the entire organisation at meeting customer needs.

For more information visit us at Jasco at www.jasco.co.za .

4Most Breaks New Ground, Taking SAP Business One into Namibia

By admin, 30 sierpnia, 2012, No Comment

SAP Business One software solutions supplier and implementer 4most has opened an office in Windhoek, Namibia to streamline its business software implementation and support services in the country.

The first and only SAP Partner to offer SAP Business One to businesses in Namibia, 4most launched its office and range of SAP Business One solutions and services at the Windhoek Country Club on 22 August 2012.

Pankaj Pema, head of SAP Business One Africa, spoke on SAP’s movements and strategies planned for the next 40 years, followed by 4most managing director Marius Fabian, who addressed guests on the need to embrace change in business through flexibility and willingness to adapt.

Eugene Olivier, business development director of 4most delivered a comprehensive demonstration of SAP Business One’s capabilities and said the launch was well attended, with 50 guests there to hear 4most and SAP Business One’s plans to grow their business in Namibia and give them the competitive edge.

With other offices in South Africa, Botswana, Zambia and Malawi as well as an in-house client care centre, 4most has implemented more than 2200 SAP Business One users across numerous industries.

“This strong base is underpinned by considerable experience and skills accumulated over 25 years,” said Olivier. “With a single system, business owners and managers benefit from on-demand access to a true and unified picture of critical, up-to-the-minute business information across the entire organisation.”

Services include implementation, support, maintenance, customised software development, and application modifications to SAP Business One accounting and ERP software systems, providing tailor-made and innovative solutions that give competitive advantage to businesses.

SAP Business One, specifically developed for small to mid-size businesses, is an affordable integrated solution. “It offers all of the core functions required by growing businesses, including administration, financial accounting, banking, sales, purchasing, customer relationship management, stock control, manufacturing, management accounting, and reporting,” said Olivier.

Note to editors: 4most is the leading supplier and implementer of SAP Business One ERP business software and technology solutions. With offices in South Africa, Botswana, Zambia and Malawi, as well as an in-house client care centre, the company has implemented over 2200 SAP Business One users across numerous industries, and has a strong base provided by considerable experience and skills accumulated over 25 years. Services include the implementation, support, maintenance, customised software development, and application modifications of SAP Business One accounting and ERP software systems, providing tailor-made and innovative solutions that give competitive advantage to businesses in Southern Africa. 4most is also the only business partner accredited to offer SAP Business One certification training in South Africa.

ISSUED BY:                         COPYWISE

Dave McDermott +27 11 478-2055 or 082 608-0019

dave@copywise.co.za

 

ON BEHALF OF:                  4MOST

Madeline ten Krooden +27 12 345-2505

mtenkrooden@4most.co.za

Website:                               www.4most.co.za

MTN named SA’s Best Employer in Telecommunication and Large sized Business Category

By admin, 30 sierpnia, 2012, No Comment

MTN is exceptionally proud to be recognised as one of South Africa’s top three employers by the CRF Institute’s annual Best Employers Certification Index for 2012/13. At an award ceremony held last night, giant, large and medium sized business categories saw Old Mutual, MTN and Microsoft SA being awarded the Best Employers rating per category respectively.

“We are honoured to accept this award and proud at our technology and people achievements to date, as a business and a brand,” says Themba Nyathi, Chief Human Resources Officer at MTN SA. “It’s of course no secret that the world around us changes and advances at such a phenomenal rate, that an existence without the technologies we possess today is unthinkable. But technological advancements require constant innovation and MTN recognises the role that talent plays to enable this innovation.”

This year’s index, audited by Grant Thornton, had 73 organisations certified, representing the largest contributions to this index to date. Says Nyathi; “We view this certification index as critical to the growth and development of talent and the economy locally. As such, we fully support the objectives that the CRF Institute aims to drive, which is to primarily inspire organisations to be excellent employers, and we are proud to be able to say just that!”

The CRF Institute’s Best Employer Index scoring includes the following areas: organisation strategy; the HR function; communication; diversity management; corporate social responsibility; knowledge management; talent management and engagement; performance management; and rewards and recognition.

Concludes Nyathi, “To meet our customers’ continual innovative needs and to ensure we remain the service provider of choice, we will continue to put our people at the centre of our business, our strategies and our technology. Congratulations to all involved in being recognised with this award. Certainly I know I speak for many when I say I am a proud employee of MTN.”

DMMA provides feedback on pressing issues and trends within digital

By admin, 30 sierpnia, 2012, No Comment

The Digital Media and Marketing Association (DMMA) held its quarterly member briefing on the 21st of August 2012 in Johannesburg and on the 23rd of August 2012 in Cape Town.

The briefing’s schedule of events was as follows:

  • The state of online advertising and publishing- presented by Geoff Cohen (DMMA Head of Publishers and CEO of 24.com)
  • The results of the DMMA Blogger Debate and research survey findings- presented by Suzanne Little in Cape Town (DMMA Head of Marketing and Head of Social Media at Quirk)
  • Legal issues affecting the digital and online publishing industry – presented by Pria Chetty (Technology and Innovation Legal Advisor at PricewaterhouseCoopers)

Cohen began his presentation by stating that mainstream media was experiencing a period of massive turbulence, but explained that this was a common occurrence within the industry. “Media disruption is not a new thing- we have experienced disruption for more than 500 years, since the invention of the printing press! In our fast-paced world, the difference now is the speed and the scale of the disruption, aided by massive and consistent improvements in technology. In our era, this turbulence is predominantly caused by the emergence of digital as the fastest growth medium in the media landscape.”

Advertising spend:

Online advertising spend has increased significantly since 2007, reaching a high of R700 million in 2011, according to Adex. Marketing investment in the digital channels has been growing at more than 20% per year from 2007. However, when compared to the time spent across online channels as opposed to print media, the figures were still found to be disproportionately low. “Although the advertising spend is consistently increasing each year, the market is still dominated by a large number of brands engaging at low investment rates, disproportional to their investment in other mediums,” explained Cohen.

Audience trends:

The amount of unique browsers has also increased over the past twelve months. The biggest percentage in audience growth was attributed to mobile, but it was once again noted that audience duplication needed to be taken into account. “We need to now determine how we can use this knowledge to generate revenue,” admitted Cohen.

“Publishers need to increase digital innovation, improve systems and brand engagement, know their audience and be as savvy with data as with telling stories,” concluded Cohen.

Blogger survey findings:

The DMMA recently facilitated a Blogger Debate which aimed to resolve an issue that had arisen between bloggers, advertising agency and public relations agency owners, on whether bloggers were entitled to charge for promotional posts on brands or if it would result in loss of credibility. The discussion also aimed to define the rules of engagement, thus promoting an open channel of communication between the respective parties. The DMMA collated all the questions that arose during the debate and formulated an informal survey for bloggers to share their opinions. Suzanne Little presented the preliminary findings from this blogger research survey at the member briefing in Cape Town. The survey will continue to run until early November and the final results will be announced at the end of November.

The key take outs were as follows:

  • Why did you start your blog? 81% of bloggers started their blog as a passion project; 12% to generate revenue; 5% to receive free products; and 2% for other reasons not listed.
  • Do you think an authentic opinion post is more valuable to your audience than a paid for post? 78% said yes; 6% said no and 16% said “other”.
  • Which metrics do you think should be included for measurement of your blog when motivating for remuneration? (bloggers had the option to give multiple answers) 74% said measurement; 69% said page views; 50% said Twitter followers; 25% said bounce rate and 22% said “other”.
  • In terms of being influential in specific spheres: What makes a blogger influential? (bloggers had the option to give multiple answers) 74% said content of posts, 70% said interactions, 48% said unique views; 42% said page views; 41% said frequency of posts; 39% said Twitter followers and 9% said “other”.

If bloggers are paid for their work, should they all subscribe to standardised rate cards? 61% said yes; 28% said no and 11% said “other”.

Click here if you are a blogger and would like to take part in the survey.

Legal issues affecting the digital and online publishing industry:

Pria Chetty, a Legal Advisor from PwC, presented on some of the issues that were impacting the digital and online publishing industry. A few of the key aspects covered were; changing revenue models in digital enforcing the need to regulate content; preparing for the ‘splinternet’- the battle between devices, platforms and closed communities; and a look at the value of the Creative Commons approach.

Chetty explained that digital technologies were causing a crisis in traditional media. “Digital technologies and technology convergence present formidable challenges to the industry as they erode many traditional revenue bases / business models.” However, she went on to say that these technologies could present opportunities for new media. “Digital technology is broadening the consumer base.”

Chetty explained that the key was for publishers to recognise and acknowledge that with the increase in digital media, there was a change in consumer behaviour. “Businesses need to respond and adapt to this if they want be successful and ultimately remain relevant in this space,” concluded Chetty.

To view the full presentations by each speaker, click here.

SA’s top three employers announced

By admin, 30 sierpnia, 2012, No Comment

It’s official, Old Mutual, Microsoft SA and MTN are the best employers in South Africa, according to the CRF Institute’s annual Best Employers Certification Index for 2012/13. 

This is the first year that the Best Employers rating has certified three top category leaders, each one heading up its size category: Old Mutual in the Giants category (for companies with more than 10 001 employees); MTN in the Large category (for those with 1001 to 10 000 employees); and Microsoft SA in the Medium category (up to 1000 employees).

A total of 73 organisations were certified in 2012 – the largest number since the Best Employer campaign began in South Africa in 1997.

“This increase in certifications indicates a promising rise in awareness that excellent HR practices can give companies a competitive advantage, particularly in the context of a combative labour market and increasingly complex business environment,” says Samantha Crous, the CRF Institute’s Country Manager.

Certification standards are rigorous and not all companies who apply are successful. About 12 percent of participants this year did not meet the criteria after a thorough, objective assessment of key drivers, practices and policies. “The review considers general criteria such as financial and non-monetary benefits, working conditions, training and career development, and company culture,” says Crous.

Specifically, employers were scored in the following areas: organisation strategy; the HR function; communication; diversity management; corporate social responsibility; knowledge management; talent management and engagement; performance management; and rewards and recognition.

With the findings independently audited by Grant Thornton South Africa, the results were announced last night in Johannesburg. “In a climate where companies expect more than ever from their employees, it is gratifying to see that top employers are realising the value of and investing in their relationships with employees, and the people component of the triple bottom line,” says Crous. “Developing and growing potential is one of the primary features of a Best Employer.”

At the top of the Giants category is Old Mutual. “Our people strategy enables our business strategy; built on a compelling vision that Old Mutual is a great place to work with people who do great things,” says Anisha Archary, Human Resources Director. Home-grown, and now operational across six continents, Old Mutual employs 21 500 people, of the total global workforce of 50 000, in emerging markets. The secret ingredient for Old Mutual is that it is a values-led and customer-centric business. The employee value proposition ranges from global career opportunities, competitive reward offerings, developing talent, focusing on building future fit leaders, and a winning culture to achieve as one committed team.

Microsoft South Africa stood out again (the company took top honours last year) from an outstanding group of participants in the medium-sized company category.

“We face the same economic or market circumstances as our peers. Where we can differentiate ourselves is in the way we focus on our people strategy,” said Mteto Nyati, Microsoft SA’s Managing Director.

“Our aim is to create an organisation made up of people who realise their full potential and who are motivated to perform beyond just their usual duties. When people are developing and growing, it benefits the organisation, and this is a win-win situation for both the individual and the company,” says Mteto Nyati.

Talent enables innovation, and if there is one word on the lips of every MTN employee, innovation is it. According to Themba Nyathi, Chief HR Officer at MTN, winner of the large-sized business category, “Economic growth can only be realised if the country embraces full ICT technologies that are accessible to all. We live in a modern high-tech world and all our people are encouraged to upskill themselves in order to remain relevant into the future.” Going forward, he says, the economy is all about intellectual property.

Nyathi says this focus on innovation is partly because MTN operates in emerging markets. “As a result, we have to tailor-make our ICT solutions in order to solve societal problems,” he says. 

With more and more South African companies cultivating emerging market strategies, the CRF Institute is extending its tried-and-tested Best Employers South Africa index into Africa for the first time in 2012.

The following companies were certified as the first Top Employers in Africa, in no particular order: British American Tobacco, Ernest & Young, Microsoft, Old Mutual, Siemens, G4S and Unilever.

“As businesses increase their foothold on the continent, it becomes more and more important to develop applicable, relevant HR policies and practices alongside,” says Crous. “These policies become essential for managing the massive redistribution of talent that will be necessary to sustain successful business development in the continent’s many emerging markets,” she says. “And it’s for this reason that we have created the Top Employers in Africa Index.”

For more information on Best Employers 2012/13, organisations can contact,
021 425 0320 or visit www.bestemployers.co.za.

Avanade certified for its attractive employee offerings

By admin, 30 sierpnia, 2012, No Comment

Avanade, a business technology solutions and managed services provider is one of 73 organisations to be certified as a Best Employer South Africa 2012/13. As evidenced by independent research conducted by the CRF Institute, Avanade offers its employees attractive working conditions. Avanade has been operating in South Africa for only a year. 

Avanade is a people-driven business and is passionate about its employees. “Passion for Technology is one of our core values—it drives our people to push themselves to take on new challenges and expand their skills through training and certification programmes,” says Manoj Bhoola, Avanade South Africa Country Manager.

The CRF Institute, a specialist firm that produces the highly anticipated European, Asian and African Top Employer Indices each year, has just completed this year’s research into the HR policies and practices of a large number of leading South African employers. Avanade is one of the few organisations that have been certified as a Best Employer in South Africa for 2012/13.

The participating organisations were assessed on the following criteria: Primary and Secondary Benefits and Working Conditions, Training and Development, Career Development, and Culture Management. All results were audited by Grant Thornton and only those that met the stringent research criteria have indeed been certified as Best Employers.

Samantha Crous, General Manager South Africa with the CRF Institute: “The outstanding employee offerings that the certified Best Employers have in place for their staff show that they regard talent management as a top priority. They don’t just provide their employees with the things that interest them now, but also with those that will prepare them for their next career step within the organisation. Best Employers clearly show that they appreciate and foster their employees.”

“We’re very clear on what each individual needs to do in order to progress in the business, Carmen Short Human Resources Lead Avanade

“We look for people who have a passion for technology, particularly Microsoft technology, who are ambitious and career-driven. Ideally we want people who are not scared to challenge the boundaries and who are prepared to drive their own careers. We’re a company that is focused on people and the solutions our people can deliver rather than just a product portfolio. As a leadership team, we want to understand our people holistically,” adds Bhoola.

Sidwell Mabuya, Associate Software Engineer, Application Development.”Joining Avanade is the best choice I ever made, especially because of the wealth of experience and dedicated focus on skills development and empowerment. Avanade is not just a company that I work for but when I wake up in the morning, I wake up to another family in a home away from home.  I look forward to work because of the company’s culture and people. Avanade is a place of opportunity and innovation that enables us to help our clients realise goals.”

Building Africa through relevant technology

By admin, 30 sierpnia, 2012, No Comment

With Internet access improving and the increased use of mobile devices in Africa, companies need to be aware of how they should position themselves to benefit from this technological ‘land grab’, says Martin Rennhackkamp, BI Specialist at PBT Group.

According to a survey by The Telecommunications Development Sector* released earlier this year, ICT development and uptake across the continent is growing at an astonishing rate, with cellular mobile penetration at 52% and 12.8% of the combined African population having access to the Internet. These developments have seen the adoption of technologies such as cloud computing which, according to Gartner, has enjoyed a growth rate of 25%, representing over USD 56 billion in 2009. Furthermore this growth is expected to account for USD 150 billion in 2013 – which is approximately 10% of worldwide investment in the IT sector.

Continues Rennhackkamp; “What then, should African businesses examine and adopt, that will enable them to, like cloud computing, take advantage of up and coming technology innovations, strengthening their own business models and maximizing Return on Investment?”

A recent report by the IDC** suggests that the worldwide Business Analytics software market will continue to grow at 9.8% year-on-year and is expected to reach $50.7 billion in 2016. “These findings – coupled with Gartner*** reporting Business Analytics, or Business Intelligence (BI) as it’s better known in Africa, as a top-ranked technology for 2012 – only substantiates my opinion that BI is a significant technology investment for companies operating and looking to operate in Africa.”

By investing in BI software, companies will make better informed decisions and faster. BI improves the overall management of projects and optimises productivity. BI solutions offer businesses more than just data capturing and transactional processing. BI has the ability to turn data and information into a useful real-time asset, from identifying and reacting to problems, to anticipating opportunities within the organisation and on a project.

“Simply put, BI cuts through complexities that are inherent to conducting business – on any continent. And it’s no secret that the African continent is one that ‘boasts’ more than just business complexities. Significant economic, social and political influencers and daily limited financial resources are just some of the additional challenges. The decision to invest in a technology therefore is one that must be carefully considered, but must create the obvious and sustainable mix between encouraging international investment and developing local talent and e-commerce. BI is an ingredient to both and is an ideal next step for companies wishing to invest in technology for the future,” concludes Rennhackkamp.

Topics and Keynotes at The Internet Show

By admin, 30 sierpnia, 2012, No Comment

The Internet Show is Africa’s only internet business show for digital marketing and online business. This year the conference will have 5 tracks of social media, content management, digital advertising, mobile advertising and cloud computing content.

Some of the Speaker keynotes and highlights are:

Hear from:

  •            Kirsten Edwards/ Head of Marketing/ FNB Wealth
  •            Dipesh Kalan/ Senior Manager: Digital Marketing/ Standard Bank
  •            Ngoako Tshivhule/ Digital Marketing Specialist/ Accenture
  •            Gary Whitaker/ Media Manager/ NESTLÉ South Africa
  •            Theo Mashego/ Senior ITD Operations Systems Engineer/ Sun City Resort and Casino
  •            Frank McDouall/ Chief Executive Officer/ Carfind
  •            Hendri Lategan/ Commercial Manager/ Memeburn
  •            Jacqui Rees/ Content and Social Media Manager/ Trudon
  •            Musa Kalenga/ Head – Digital Marketing/ Nedbank
  •            Ningi Mhinga/ Brand Strategist/ Nike
  •            Suzanne Little/ Brand Manager: Social Media & Social CRM/ MWEB Connect
  •            Alan Knott-Craig Jnr./ Chief Executive Officer/ World of Avatar
  •            Majola Sibanda/ Clubcard and financial services manager/ Clicks
  •            Fikile Mkhize/ IT Finance,governance and security/ Mutual & Federal
  •            Ziyaad Haffejee/ Senior Manager advisory/ Deloitte

Google: How your digital strategy will become your only business strategy by 2020

Jonathan Ratcliffe, Agency Relationship Manager, Google South Africa

Connecting with customers: Using social media to fuel engagement & deliver value to your customer

› Ms Lana Strydom, Head – Digital Marketing, FNB, South Africa

Making digital work for you: strategies for choosing the best platform to advertise in

› Mr Avon Middleton, Montecasino, Marketing and Mind & Mood Manager, South Africa

How to achieve engagement with your customers through content driven advertising

› Mr Gary Whitaker, Media Manager, NESTLÉ South Africa, South Africa

Understanding that when it comes to social media, consumers are the media

› Mr Ningi Mhinga, Brand Strategist, Nike, South Africa

Telecoms join the cloud – mobile cloud computing to become the leading mobile strategy

› Mr Ross Thomasson, Regional Director – Africa, Vodafone Global Enterprise, South Africa

How to develop and define a long term strategy in the fragmented and turbulent mobile market place.

› Mr Jamie Whiteker, CIO, Discovery Insurance, South Africa

And much much more!

Register for the exhibition and Free seminars:

https://secure.terrapinn.com/V5/vDetails.aspx?E=4764

Register for the Conference:

https://secure.terrapinn.com/V5/rCalc.aspx?E=4764

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