Archive for Luty, 2012

Can Smarter Wi-Fi Rescue 3G? The answer is Yes says Ruckus Wireless

By admin, 6 lutego, 2012, No Comment

As network capacity is outstripped by exploding subscriber demands, ahead of the upcoming Mobile World Congress, will mobile operators finally embrace what was until recently a ‘dirty little word’ – Wi-Fi?

Millions of smartphone users know from painful experience: mobile operators have a real problem. Smart phones and flat-rate data plans are clogging cellular networks with data traffic — often making it difficult, if not impossible, to hold even a simple phone conversation during rush hour in big cities around the world. Mobile data traffic today is growing 2.4 times faster than global fixed broadband data traffic with the average mobile broadband connection generating about 1.3GB per month. By 2014, the average connection is expected to see 7GB per month.

“In turn, operators are under tremendous pressure to offer faster data speeds to keep up with insatiable user demand for media-rich applications,” says Selina Lo, President and CEO of Ruckus Wireless. “And the implications are dire: the cost of transporting data is expected to outpace revenue. And a poor user experience resulting from network congestion will result in churn, one of the largest costs carriers incur. Carriers in every major market around the world are putting to work any and every tool they can get their hands on, as quickly as possible, to offload data traffic from their cellular networks. Over the next couple of years, we’ll likely see a flurry of activity as operators look to:
•  add more radio equipment to high-traffic areas,
•  increase the bandwidth of backhaul links,
•  implement traffic controls in the network core,
•  acquire new or re-purposed spectrum and (most importantly)
•  embrace the technology that until recently was a dirty word for mobile operators: Wi-Fi.”

Wanted: Smarter Wi-Fi
Given the enormous installed-base of Wi-Fi chips within virtually every conceivable device on the planet, Wi-Fi represents one of the most expedient and cost-effective ways to increase both capacity and coverage of cellular networks with a tight focus on where traffic is heaviest. “But uncontrollable and unpredictable, Wi-Fi has historically been viewed as flaky – used by carriers as a technology of convenience to deliver best effort connectivity to users in hotspots. Best effort, however, is no longer acceptable when your Tablet runs R1000 and your monthly broadband subscription nibbles away at your disposable income,” continues Lo.

Operators are now taking a much more strategic view of Wi-Fi, tapping a new generation of smarter technology that gives it the reliability and sophistication to become a full partner within mobile network infrastructure and on a much larger scale. Yet three key factors stand in the way:

1.  The subscriber experience from cellular to Wi-Fi must be seamless,
2.  The integration between the 3G and Wi-Fi networks must be tight, and
3.  The Wi-Fi gear must use smart antennas.

“Both subscriber and operator experiences with hotspots have proven that fussy sign-on procedures throw a big, wet blanket on the idea of traffic offload over Wi-Fi. If you have to stop to hunt around for the right network ID and then tap a username and password you can’t remember into your tiny smartphone just to get Wi-Fi access, you’re rarely going to bother with all that when you can just use 3G, where none of that is necessary,” adds Lo.

The good news is a complete set of very secure and completely automatic sign-on procedures is already built into many smartphones. It exchanges the equivalent of a username and password with the 3G network all the time, you just don’t see it. This new Wi-Fi approach takes advantage of that same 3G sign-on mechanism to make hotspot use equally automatic and transparent. “Of course using this “seamless” sign-on mechanism is predicated on tighter integration between the Wi-Fi and cellular networks.  This means throwing up more Wi-Fi hotspots won’t solve the problem. Like most technologies today that look elegant and simple on the outside, there is a ton of complexity behind the scenes that makes the seamless 3G/Wi-Fi experience all possible. Networkers from both the 3G and Wi-Fi industry are busily solving this integration challenge now,” says Lo. “But unless you have good Wi-Fi coverage and stable Wi-Fi performance where you need it, no amount of seamless sign-on and fancy network integration is going to help.”

The 3G operators’ collective allergy to Wi-Fi has been well founded. Wi-Fi is an unlicensed-band technology, which means that anyone can put up an access point right next to yours, or run their interference-generating microwave, blue-tooth headset or cordless phone next door, at any time. To make matters worse, in the places where 3G network traffic problems are the most extreme — primarily dense urban environments —there’s already a lot of Wi-Fi to cause interference.  However, a new generation of smarter Wi-Fi technology has been developed to actively ignore interference from competing networks, constantly steering signals around obstacles and other problems that wreaked havoc on Wi-Fi performance.  This smarter Wi-Fi technology sees and hears interference and delivers high bandwidth coverage even in the dense urban markets littered with radio noise.

“Of the many tools at operators’ disposal, smarter Wi-Fi is among the easiest to put to work quickly. And based on the accelerating activity we’ve seen in the past six months, you can expect to see rapid expansion of Wi-Fi networks worldwide that will enable you to enjoy the a truly reliable and high-bandwidth experience on your smart phone you’ve been waiting for, while freeing the 3G networks up to bring back the uninterrupted voice calls you’ve been missing,” concludes Lo.

Ruckus Wireless will be exhibiting at Mobile World Congress. To visit their stand, visit Booth #2D62 between 27 February – 1 March 2012.

780 new malicious programs designed to steal users’ online banking data detected every day, according to Kaspersky Lab

By admin, 6 lutego, 2012, No Comment

According to Kaspersky Security Network data, over the last three months Trojan bankers have been detected on an average of 2000 unique users’ computers every day. Moreover, 780 signatures for new malicious programs that target sensitive financial information are added to Kaspersky Lab’s antivirus database on a daily basis – that is 1.1% of the total number of malware detected every day by the company’s software.

Notably, in January Kaspersky Lab experts discovered Trojan-Banker.MSIL.MultiPhishing.gen which is designed to steal account details from clients of numerous banks including Santander, HSBC Bank UK, Metro Bank, Bank of Scotland, Lloyds TSB, and Barclays.

After launching, the Trojan waits for an online banking service to start running. It then opens a window that imitates an authorisation form for the respective bank. Interestingly, the Trojan allows no mistakes, checking the accuracy of the data that is entered.

The fraudsters end up obtaining confidential information that gives them full access to the victim’s bank account. It should be noted that the Trojan primarily targets users from the UK, with over 90% of the antivirus detections for this banker being recorded there.

However, Trojan bankers affect just about every corner of the globe. Brazil tops the list of countries most frequently targeted (16.9% of detections), followed by Russia (15.8%) and China (10.8%).

WD adds thousands of new HD movies for WD TV customers

By admin, 4 lutego, 2012, No Comment

Seven New Services Now Available; New Remote Control App for Apple and Android Mobile Devices Improves Media Player Navigation

Western Digital,  a leader in external storage solutions and maker of the acclaimed WD TV media player family, has added several additional new sports and entertainment services to the WD TV Live and WD TV Live Hub media players, adding to the media player family’s current content offerings from Netflix, Hulu Plus, Blockbuster, CinemaNow, Spotify, Pandora, YouTube, Facebook and many others. These new services include Flixster, SnagFilms, XOS College Sports, SEC Digital Network, Comedy Time and Watch Mojo.

Additionally, the new WD TV Remote app improves the navigation experience for WD TV Live and WD TV Live Hub users by turning their iPhone, iPod touch, iPad, or Android compatible mobile device into an advanced feature remote control for their WD TV. The WD TV Remote advanced features allow users to more easily navigate the wide variety of digital media WD TV users enjoy on their television, from leading entertainment services to personal video, photos or music.

New Services

•  Flixster – The movie browsing and review experience for customers of WD TV media players is improved with the addition of the Flixster service to WD TV media players. Flixster allows users to watch movie trailers and read critics’ reviews from Rotten Tomatoes. Flixster also provides an informational screen for each movie that lists information such as the starring actors, the director, a synopsis of the film, and the movie’s running time.

•  SnagFilms – Customers now have on-demand access to SnagFilms’ broad collection of full-length independent films, free of charge, in genres such as documentary, comedy, drama, family friendly and pop culture.

•  XOS College Sports – This free service offers the largest digital library of college sports video, including more than 75 years of current and classic college sports action.

•  SEC Digital Network – On demand access is available for current season and classic Southeastern Conference games, videos, interviews and more. This service includes more than 1,000 hours of original and exclusive video.

•  Comedy Time – This free service includes a broad library of short-form comedy video programming.

•  Watch Mojo – Customers now have free access to Watch Mojo’s professionally-produced premium videos in categories such as Comedy, Education, Fashion, Food, Health & Fitness, Music, Politics, Technology and Video Games.

Improved Navigation with WD TV Remote

The new WD TV Remote app improves the navigation experience for WD TV Live and WD TV Live Hub users, providing all the features of the standard WD TV remote control along with several advanced features, including a gesture pad to help navigate menu screens and services with intuitive touch gestures, as well as QWERTY keyboard support for text entry and search functionality. A favorites screen provides quick access to entertainment services on the WD TV. WD TV Remote connects over the home wireless network and can work with multiple WD TV media players in the home. Additionally, WD TV Remote is available in multiple languages, including English, German, Spanish, Italian, French, Japanese, Korean, Chinese Simplified, Chinese Traditional, Russian, and Portuguese.

“WD TV personalizes the entertainment experience for consumers better than any other digital media player,” said Chris Bull, director of marketing for WD’s Connected Home Solutions group. “Whether it is photos or movies on your PC, Mac, tablet, smartphone, personal cloud drive such as the My Book Live, or one of our exciting entertainment services such as VUDU, WD TV media players enable anyone in the family to easily enjoy a custom entertainment experience with their favorite movies, TV shows, music and photos.”

Integration: a new challenge for the profitable contact centre

By admin, 3 lutego, 2012, No Comment

Flexible, resilient contact centres that deliver cost savings, greater organisational effectiveness and improved communications are easily accessible for businesses today.

So says Mark Edwards, director of product and services at Intuate Group, a privately owned broad-based IT company and local reseller of contact centre solution provider, Noble Systems, who believes that contact centre integration is the key to achieving these competitive advantages.

“Whether it be via acquisition or outright product purchase, many companies are left with expensive, siloed contact centres technologies that are unable to communicate with other multi-vendor systems within the business,” he explains.

“This type of situation will never deliver a high quality customer experience as it means that contact centre operatives are severely limited in what they can do. They may have to access a number of different systems during a call in order to retrieve any information they might need or may not be able to gain access to it at all.
“And if your agents aren’t armed with the business intelligence information they need, they might as well be ‘cold calling’.”

Edwards maintains that with improved customer satisfaction and the related revenue generation being the main aims of today’s contact centre, this type of interaction is not permissible.

“By integrating the contact centre with other systems and applications used within the organisation, businesses can improve and personalise the user experience, enhance call quality, reduce call times and data entry errors and decrease the training time required. Not only this, but it also helps protect technology investments by providing access to existing environments.

“Back office integration is key, as it means that agents are provided with an easy-to-use single panel view, which greatly improves efficiencies,” he explains. “This is achievable through a standards-based, unified contact centre platform that includes all of the key technologies needed by today’s contact centre, from predictive dialling and inbound contact management to workflow management and real-time reporting.

“So, look for a technology suite that can be implemented quickly and easily and will integrate systems and applications into a single, unified platform, and get the most out of your contact centre!”

Local Businesses urged to protect records from fire or face possible closure

By admin, 3 lutego, 2012, No Comment

The recent fire that broke out in Greenacres Shopping Centre in Port Elizabeth, severely damaging 26 of the centre’s 85 shops, highlights the importance for all local businesses to ensure they have effective document and records storage systems with reliable back-ups in place to avoid the loss of critical company information and possible resultant business closure.

Brett Harris

Brett Harris

Statistics from the UK reveal that 30% of all businesses that suffer from a major fire go out of business within a year, and 70% fail within five years, due to data loss, according to Home Office Computing Magazine.

Brett Harris, General Manager of Metrofile Records Management, Port Elizabeth, a division of Metrofile Holdings Limited, who are listed under the services sector on the JSE, says fire poses one of the biggest threats to any organisation that deals with documents on a daily basis – especially the retail, financial, telecommunications and medical sectors – and businesses need to incorporate effective risk management programmes to protect these assets accordingly.

“Failure to securely store and back-up data means a company has to rebuild its database from scratch in the event of it being destroyed by a fire. Reconstituting company information and data could take months, or even years, which can have a potentially devastating impact on a business by delaying, hindering or even permanently ceasing productivity.”

He says that should a company have no data storage and recovery plan in place the potential business repercussions include, among others, financial losses, damage to brand reputation, costly litigation, job losses and total business inoperability. “Data is unquantifiable and therefore extremely difficult to insure, making it impossible to recover any financial losses.

“Businesses have two options; onsite or offsite records management. Companies that need immediate access to documents and records have no choice but to store them onsite, the key lies in implementing an effective back-up solution and storing the documents in a secure environment that can protect the records from damp, fire and water damage as well as insect infestation. Essential to this solution is effective fire detection systems.”

Harris says offsite records management is becoming increasingly popular due to space constraints of storing records onsite as well as the costs involved with implementing the effective security measures needed to securely store records, including fire detection and prevention.

“Offsite records management entails the storage of company data and information in purpose-built facilities incorporating data protection which involves the securing of a backup data tape in an off-site vault. The location of storage facilities are specifically situated in low-risk areas where exposure to flooding, fires, earthquakes, flight paths or other natural disasters are least probable.”

Harris says that a combination of both physical and online data backup provides the most comprehensive backup storage system. “The online disaster recovery site continuously mirrors the information stored to the records management storage system to avoid loss of data due to data corruption.

“Closure as a result of loss or damage to company data and information is becoming increasingly prevalent, yet this risk is so easily mitigated,” concludes Harris.

Wireless access point from Sophos supports 5 GHz connections

By admin, 3 lutego, 2012, No Comment

Sophos has announced the availability of the Astaro AP50, a new dual-band/dual-radio capable wireless access point. The new addition supports both WLAN frequency bands at 2.4 GHz and 5 GHz, and enables fast and reliable wireless networking which is virtually impervious to radio interference.

Support for dual-band connections allows organisations to segment their wireless networks by radio frequency spectrum (2.4 GHz or 5 GHz). Users who require fast and seamless wireless connections with little interference, for example for VoIP telephony, may use the 5 GHz network, while others may use the 2.4 GHz network for daily business tasks.

“This type of WLAN segmentation optimises performance and delivers a superior user experience even in congested WLAN environments,” says Brett Myroff, CEO of Sophos distributor, NetXactics.

To maximise the WLAN performance, the AP50 also features a Gigabit Ethernet interface and supports MIMO technology with two detachable antennas, delivering data rates up to 300 Mbit/s under best conditions. That way, the AP50 supports at least up to 50 users. For more deployment flexibility, the AP50 comes with a single port Gigabit PoE-injector that powers the access point over the Ethernet cable. Both the AP50 and the PoE-injector support the latest Power-over-Ethernet standard 802.3at (PoE+).

“With the proliferation of wireless networks customers need a way to maintain maximum wireless network performance for a variety of different applications and also to support more users on the wireless network. The AP50 answers those requirements,” Myroff says.

The AP50 is centrally managed through Astaro Security Gateway, which acts as a wireless controller.

Tips for cleaning up your applications portfolio

By admin, 3 lutego, 2012, No Comment

by Ashton Steyn, Chief Technology Officer and Agility Alliance Executive, HP Enterprise Services, South Africa

One of the top five biggest business issues that many IT organisations wrestle with is trying to contain the size of the applications portfolio they are asked to manage. Many organisations simply fail to take a hard look at which applications can be retired and, as a result, the cost of the IT infrastructure needed to support all those applications spirals out of control.

Here are some tips on how to rationally clean up the applications portfolio.

Set an objective before you get started

The first step to take before hitting your application portfolio is to set a goal and know your objective. Virtually every employee, process and transaction depends on an overly complex business application environment that has grown organically or through M&A over the past few decades with no overarching strategy. This ever-growing complexity has led to sky-rocketing maintenance costs with little to no room left for innovation and growth initiatives. In order to stay competitive, you need to be completely aligned with the business.

Take inventory and assess what you’ve got

Visibility is needed to gain a line of sight into your applications portfolio. Organisations are often spending 70 percent or more of their technology budget on “keeping the lights on” – some of which is used to maintain rogue and redundant applications.

Making a list of everything in your wardrobe will help you better determine what you’ve actually got and how you would like to see it organised. The same holds true for your applications. You also need an accurate and complete inventory of what’s in your overall applications portfolio to help you define a business and technical architecture to build toward. For each application, you’ll want to know where it resides, who’s responsible for it, how much it costs, the effort to support it, and its business value and associated risks.

Keep the classics, update the outdated, trash the obsolete

When we clean our closets, we review each article of clothing to determine which items still fit, which need to be tailored, and which are just plain out of style. Once you have reviewed and amassed a deeper level of understanding of the portfolio, you are now ready to decide which apps are getting good mileage and which are simply taking up space.

Categorise each application based on its criticality to the business and the complexity to support it. Ask yourself the question, “Is this application still delivering a competitive advantage and increasing efficiency?” Don’t be an applications packrat. If your answer is no, you may want to consider dumping it. If it is indeed critical to the business, you will want to mark it as an application to keep and possibly update.

Don’t go it alone

It is sometimes wise to enlist the support of an applications expert to help make decisions based on the business and cost value of your applications, thus removing some of the human element behind the decisions. Some experts will also use software to help with this analysis to drive even higher sets of standards.

But remember, not all applications are created equal. You will also need the business case and identification of investment options to fund the clean-up.

Clean, clean and clean!

Now that you have made the hard choices, it is time to clean that closet. Replace missing items from your wardrobe, repair favourites. And, if you are a creative type, be adventurous and invest in some new pieces.

With regards to your portfolio, this is the phase where you execute the roadmap you created for your applications. Each application is different and you may take a different approach based upon what is best for that specific application. You might re-host it to a lower-cost, higher-performance platform as an interim solution. You may replace it with a packaged application. You may re-architect it by building a new application but leveraging the business logic in the legacy applications. Or, you might just retire it all together. Each of these strategies is effective and should be a part of your plan.

Continually celebrate your accomplishments

A one-time cleaning of your closet will not always keep it picture perfect. Continual cleaning is required via an organised approach, or things will fall into disarray once again. Celebrate each victory as you accomplish your ongoing goals. You roadmap should include individual projects that each provide value to your organisation. Enjoy these victories, but stay on the path. Use application portfolio management (APM) software to continue to rationalise your portfolio on a regular basis. Your business will continue to change and now that you have a continual improvement process in place, IT can confidently free up resources for growth and innovation, and to better align itself with the business as a whole.

Fuelling the spirit of Entrepreneurship

By admin, 3 lutego, 2012, No Comment

MTN Business proud sponsors of The Big Break Legacy

As one of the main sponsors and advocates of a show that promises to inspire South African entrepreneurs to start thinking creatively beyond the ordinary and to lead the creation of new industries, MTN Business is proud to fuel the spirit of entrepreneurship through the ‘The Big Break Legacy’ reality show, which officially starts on the 2nd February 2012.

“The Big Break Legacy is a great source of pride for us, and certainly we are excited about the airing and impact the show will have on SA audiences,” says Nomalanga Nkosi, GM of Business Segments at MTN South Africa. “For MTN Business this is not just a sponsorship, it’s a philosophy. The Big Break represents opportunity, inspiration and more importantly recognises ordinary South Africans that have determination, gusto and a can-do and will-do attitude in a very strong format.”

In addition to the overall prize of R5 million worth of investment into the winner’s business, MTN Business will also be providing the business connectivity during the course of the show – allowing the contestants to complete each task. MTN Business has provided each contestant with a laptop, a Samsung Galaxy Ace mobile device, R200 worth of airtime, a mini router and 500MB of data.

“This country is full of entrepreneurs which I believe fosters incredible growth for our country; it’s a unique global position. It’s at this exact point that MTN Business believes its corporate support can help to enable such realisation. Therefore, SME support is a key mantra to the MTN Business brand and hence sponsoring The Big Break was another opportunity for us to align our brand as support custodians to this important sector,” said Nkosi.

For MTN Business helping the SME sector is a 3 step approach, with each step directly impact and enabling the next.

• Step 1: Access to resources. It’s critical that corporate SA step up to the plate, and assist the SME sector with viable, openly available resources – whether advise or financial related.
• Step 2: Develop a culture of growth and sustainable business. SMEs need a fine balance between support and own capability. The scales cannot be unbalanced to the other extreme either – whereby the SME relies solely on corporate input or funding. The corporate must draw the line and facilitate sustainable business practices.
• Step 3: Getting the above two steps right will enable a gateway to a self sufficient society. By igniting a culture of entrepreneurship, it will have a fundamental impact on job creation, skills development and global trading. 

“In many ways, The Big Break Legacy is a perfect example of following the above steps. It’s not simply a financial commitment, but it’s an opportunity realised for all the contestants (aimed at both existing ventures that need re-capitalisation for growth or a new high impact business idea),” adds Nkosi. “Not only does it promote a sustainable business model, but more so, it’s a fundamental platform to foster a local mindset change for other budding entrepreneurs (by watching the live shows and being able to vote and interact when appropriate).”

The first episode of the Big Break Legacy will air on 2nd February 2012 on SABC 2 at 19h30.

Kaspersky Lab Becomes a “Global Growth Company Industry Shaper” at the World Economic Forum

By admin, 3 lutego, 2012, No Comment

Kaspersky Lab, a leading developer of secure content and threat management solutions, announces that it has become a “Global Growth Company Industry Shaper” at the World Economic Forum. Eugene Kaspersky, Chairman and CEO of the company, took part in the 2012 World Economic Forum annual meeting in Davos, where he shared his experiences and his vision for the future of the IT security industry and the expected forthcoming threats, while networking with the world’s leading business and policy experts.

Emphasising the importance of the Davos meeting, Eugene Kaspersky said: “I was very proud to represent Kaspersky Lab at the WEF meeting in Davos. Being among the Global Growth Company Industry Shapers is a great honour for us. It also brings us new business opportunities across industries and regions. We are happy that our technological and business success has been recognised by such a respectable organisation as the World Economic Forum. We will do our best to make a serious contribution to the development of the IT security industry on a global scale!”

Global Growth Company Industry Shapers are 17 exciting new companies from around the world that have demonstrated strong potential to disrupt the value chain, displace incumbents and transform their respective industries. These companies play an important role in shaping specific industry issues and contributing to the Forum’s programs and projects through their innovative approaches.

The World Economic Forum’s GGC was formed in 2007 to engage dynamic high-growth companies with the potential to be tomorrow’s industry leaders and to become a driving force of economic and social change.

Roaming and Interconnect Africa conference

By admin, 3 lutego, 2012, No Comment

Name of Event: Roaming & Interconnect Africa 2012
URL of event:
Location:  Sandton Sun Johannesburg, South Africa located at Corner Fifth and Alice Streets. Sandton 2196. Tel: +27 11 780 5000 / Fax: +27 11 780 5002.
Starting Date: 16th May 2012
Duration: 2 days
Starting Time: 8h30
Cost of Event: Free for operators


Roaming & Interconnect Africa will focus on Innovation, developing winning strategies and Improving Customer satisfaction. The conference will explore the innovations and services of tomorrow, while providing pragmatic approaches and how-to experience in delivering them effectively and profitably.

RIC is aimed at those who wish to update themselves with news and views of recent developments, understand how other operators or groups are applying new or existent technology and exchange ideas with leading international experts in the field.

RIC is also the one-stop-shop for all of your Roaming & Interconnect business in Africa, gathering operators from across the continent. It is thus an excellent opportunity for networking with an unrivalled pool of valuable connections to grow your business.

RIC AFRICA will focus on six core areas:

1. R&I regulations and their impact on Operator’s Business Models in Africa
2. Evaluating the Economic factors of QoS and QoE
3. Implementing effective Revenue Assurance & Fraud Management programs
4. Pricing and Revenue Optimization – what value does CRM investments bring to the operator?
5. Roaming Hubs and their new challenge
6. Driving new revenue streams (Data Roaming, Prepaid Roaming, Maritime Roaming, New Trends…)

New Roaming & Interconnect team members or tier members working with the Roaming team will gain a detailed insight into the Roaming & Interconnect activity by learning from renowned experts of the field.

Seasoned Roaming team members will learn a variety of specialized techniques to assist in successfully driving their business while maximizing the benefits of networking.

Everyone who attends RIC will walk away with a greater understanding of the Roaming & Interconnect business in Africa

Post conference panel discussions: Roaming Hubs and their challenges & cross border services at discounted prices

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