Archive for Wrzesień, 2010

Incumbent market share under attack

By admin, 22 września, 2010, No Comment

Major new players in the telco sector are confident that they can steal significant market share from the incumbent GSM and fixed line providers as the South African telecoms landscape continues to change at a rapid pace.

This was the sentiment evident in presentations by telecoms experts, Douglas Reed (Group MD of Vox Telecom), Rob Lith (Director of Connection Telecom), Wayne Speechly (GM of Voice Solutions at IS) and Steve Song (Shuttleworth Foundation fellow) at the inaugural VoiceSA conference held earlier this month.

Embrace Change

Douglas Reed, Group MD of Vox Telecom, encouraged others to embrace change in order to take advantage of the opportunities presenting themselves: “There are more opportunities for alternative providers now than ever before. The market is highly unpredictable, and the incumbents are slow to adjust.”

He added: “The general trend of IT is towards putting the power back in the hands of the consumer. The traditional providers will be less able to lock in customers, and customer loyalty will be difficult to achieve.”

Technology trends

Cloud Computing was cited by Rob Lith, Director of Connection Telecom, as catalyst for growth:  “VoIP providers currently only account for 10% of telco industry spend. Cloud computing is a driving force that will shake up the hosted telephony market, as more companies become more comfortable with this technology paradigm.”

Wayne Speechly, GM of Voice Solutions at IS, added: “Historically, VoIP has earned a bad reputation for sub-standard call quality. This is now a thing of the past, with technologies like HD Voice and Video calling beginning to gain traction and show their true potential.”

GSM as a target sector

Lith expanded on his recommended strategy for alternative telcos: “With as much as 60% of telco market currently controlled by GSM operators, this sector is of particular interest to the alternative telcos.”

Speechly reiterated the point, commenting on the impact of fixed-mobile convergence: “The costs associated with the monopolies run by the major mobile operators will be circumvented by VOIP over WiFi technologies and fixed-mobile converged networks. This is already happening.”

Steve Song outlined his vision of the ‘Village Telco’ – a localized, low cost, self installed network built on WiFi technology that can be used in communities where communication need not cover larger distances. “In Africa, among the bottom 75% of earners, approximately 50% of disposable income is spent on mobile services. Using a simple, low cost device, communities can build their own networks to significantly reduce the cost of telecommunications. Localized GSM traffic is as high as 60% in some instances – this could all be potentially accounted for by self built networks in the future.”

Adrian Bush, Managing Director of Even Flow Distribution, commented: “VoiceSA presented a platform for open discussion and valuable insight into the regulatory and technology changes in the industry, as well as how alternative telcos plan on competing in this landscape against the larger established operators.“

VoiceSA is an annual event presented by Even Flow Distribution, which aims to bring together the disparate groups within the telecoms industry to ensure a positive future for the South African industry.

High quality photography media range

By admin, 22 września, 2010, No Comment

High-quality media builds on Epson’s Digigraphie credentials

Building on the success of its quality-assured Digigraphie print solution, and responding to its customers’ requirements for a dedicated, high-quality fine art and photography media range, Epson has launched its Signature Worthy brand; a way for users to clearly identify the products in its premium media line-up.

The Signature Worthy range will include Epson’s highest-quality cut-sheet media products that enable the best possible print results for artists and photographers alike.  When used in combination with Epson’s Stylus Pro print technologies and UltraChrome inks, the Signature Worthy media will deliver Digigraphie-approved results allowing fine art and photographic artists to produce limited, certified editions of their original works, as well as guaranteeing exceptional image quality and durability.

Kelvin Reynolds, general manager, Epson Southern Africa, said: “Launching the Signature Worthy brand is an important step for Epson as it will allow our customers and end users to more easily identify our premium media.  These media options, as part of the Digigraphie solution, enable artists and photographers to add value to their limited edition prints, so it’s vital that they are accurately identified and used to their best advantage.

“We have a reputation for our image quality and Digigraphie capabilities and are confident that the new Signature Worthy brand will help reinforce our position as a leader in high-quality photographic and fine art image reproduction.”

Top 10 tips to reduce your organisation’s carbon footprint

By admin, 21 września, 2010, No Comment

Operating efficiently and sustainably is good for the environment – and for business

By Phil Gregory, Senior Regional Executive Johnson Controls Global Workplace Solutions Middle East & Africa

There is a common goal among building owners, facilities managers, executives and real estate developers – to have a building that works more efficiently, sustainably and profitably. Reducing the company’s carbon footprint is a sure way to reach an important part of that target.

The benefits of operating efficiently and sustainably are increasing. Not only does it improve an organisation’s carbon footprint and its impact on the environment but it also improves the corporate image. And by recognising the importance of operating efficiently and implementing steps to become a ‘green’ organisation, the company immediately becomes a more desirable business partner. Additionally, there are financial benefits achieved by saving money through lower energy and operational costs.

The first step is to quantify the organisation’s carbon footprint. Online tools enable users to enter information about electricity, gas and diesel fuel usage, fleet size and vehicle fuel consumption, and renewable energy generation. The consolidated data then provides an accurate measurement of the organisation’s total carbon footprint.

The next step is to develop and implement a carbon management and sustainability strategy. Installing more efficient heating, cooling and lighting systems, building state-of-the-art central utility plants, and deploying renewable energy technologies such as photovoltaic (PV) solar panels can all contribute to reducing energy consumption, fossil fuel dependence and carbon emissions.

Another way to reduce an organisation’s carbon footprint is to reduce the real estate footprint. This can be done by consolidating where possible and eliminating unneeded facilities. By reducing the square footage, the energy usage and carbon emissions are reduced. Numerous other programs can be implemented to conserve natural resources and reduce carbon emissions – such as recycling and using less paper.

Here are 10 ways to reduce an organisations carbon footprint to minimise its impact on the environment:

1.    Consider investing in renewable energy technologies to become less dependent on the grid – this is good for the economy, environment and energy security. Using renewable energy technologies can increase owner revenue, revitalise rural communities and reduce dependence on the power grid – all without consuming natural resources or emitting pollution or greenhouse gases.
2.    Promote recycling – establish a recycling programme and distribute recycling containers around buildings and/or campuses to encourage separation of waste and recyclable items.
3.    Make cleaning and maintenance greener – reduce the environmental impact of in-building operations such as cleaning, pest management, and maintenance by using more environmentally-friendly cleaning products and organic, synthetic filters for equipment.
4.    Host meetings with minimal environmental impact – host environmentally friendly meetings that encourage telemeetings. In-person meetings should be held at green hotels that serve pitchers instead of bottles water, reuse name badges, and donate unused food to local food pantries.
5.    Offer telecommuting options to employees – establish a telecommuting programme allowing employees to work from home 1-5 days a week.
6.    Institute flexi time – encourage flexi time which will stagger start/end times so that employees can avoid getting stuck in rush hour traffic, use less gas and reduce carbon emissions.
7.    Increase employee and student awareness – set up education sessions for employees/students to share home/work trips to reduce their individual and collective carbon footprints.
8.    Support green vendors – use vendors and suppliers who embrace green practices, i.e., buy local, purchase used office furniture, etc.
9.    Modernise your fleet – update fleets with more environmentally friendly vehicles where applicable and consider switching to electric and hybrid vehicles.
10.    Promote environmentally friendly commuting – establish carpool initiatives for employees. Provide mass transit passes for employees. Reward hybrid car owners with preferred parking.

Optimise energy usage with Schnieder Electric SA

By admin, 17 września, 2010, No Comment

Global specialist in energy management, Schneider Electric South Africa has announced its PlantStruxure architecture, a new collaborative system that allows industrial and infrastructure companies to meet their automation needs, and at the same time deliver on growing energy management requirements.

The system offers flexible, scalable and collaborative architectures that are the building blocks for manufacturing and process within Schneider Electric South Africa’s comprehensive EcoStruxure energy management architecture portfolio. First announced late last year, EcoStruxure allows organisations to improve energy efficiencies across multiple domains of business including process automation, and connects five domains of expertise: power, data centres, process and machines, building control and physical security, within an open and flexible technology architecture that delivers up to 30 percent savings in energy efficiency.

PlantStruxure integrates both hardware and software components throughout the plant, delivering a complete process management solution that allows companies to optimise their energy usage and drive maximum efficiency within their operations while also improving productivity.

“Today, industrial companies face a multitude of challenges on different fronts, including increased competitive pressures, a volatile global economy, tighter compliance and regulatory requirements and higher costs of materials,” says Wilhelm Swart, Industry & Automation Division, Vice President at Schneider Electric South Africa. “To compete in this new world, collaboration and decision-making based on actionable and relevant information is essential. PlantStruxure breaks down information silos with open, standards-based technologies to drive speed and agility, helping users gain a competitive advantage.”

PlantStruxure allows easy collaboration between plant and operation managers, as well as engineering and maintenance teams through its powerful software suite combined with field proven hardware and open Ethernet-based technologies. PlantStruxure enables high process availability and offers redundancy and functional safety at each level of the architecture, to meet the requirements of industries such as oil and gas, chemical, petrochemical, power and mining. Through architectures based on EcoStruxure’s intelligent energy management solutions, organisations that use PlantStruxure benefit from reduced project development, operation and production costs, while gaining real-time visibility of business performance, improved compliance and ROI.

“Traditionally, process automation systems, energy management systems, production management systems, and even plant design and engineering tools have each occupied separate domains. Manufacturers and the industry in general are increasingly moving to single environment encompassing production management, energy management and control systems functions as well as business information,” says Swart.

With PlantStruxure, Schneider Electric South Africa leverages its experience in the domains of automation, process control and energy management to deliver a system that provides a single architecture for all process control needs.

Craig Resnick, research director of the ARC Advisory Group, authored the white paper “Schneider Electric deploys new PlantStruxure platform”.

According to Resnick, “Conventional approaches to process automation and operations management are evolving as processors and manufacturers demand enhanced visualisation, intelligence, control and agility, which require increased power and energy management capabilities. A collaborative framework, such as Schneider Electric’s PlantStruxure platform, will encourage the further breakdown of barriers to information by enabling a more comprehensive multi-disciplined operational strategy, which in turn impacts productivity, responsiveness, lifecycle costs, energy efficiency, and most importantly, profitability.”

To read Resnick’s full white paper, please visit

Schneider Electric South Africa will be rolling out PlantStruxure, as well as corresponding training throughout 2010.

Email invoices falling away

By admin, 17 września, 2010, No Comment

By Kevin Meltzer, Business Development Director at Consology

Web-based online Self-Service is eclipsing email as the electronic channel of choice for delivering statements, bills and invoices to customers because it offers a richer user experience and a more secure environment than email.

Kevin Meltzer, Business Development Director at Consology, says that current marketplace trends point towards email losing favour as a channel for communicating sensitive information both among consumers and companies. One major reason for this is that email is no longer seen as a trusted channel. The battle for email communications has been dominated by spammers and phishing. A recent report by the global anti-virus company Symantec says spam made up 92% of all worldwide electronic messages sent in July 2010.

In addition, more and more online users – particularly teens and young working adults – are embracing highly interactive Web 2.0 services such as Facebook and Twitter over email as their preferred means of communicating with friends, families and even companies they deal with. Electronic communication has shifted and email has been left behind.

Says Meltzer: “Over the past few years, email has become so bedevilled by security issues such as phishing, spam, malware and scams that service providers such as banks are telling customers not to trust anything they receive in their mailboxes. Email is not the world of legitimate business anymore: the spammers and scammers have won.”

“Corporate firewalls often shred legitimate communications such as bills and statements before they reach customers,” adds Meltzer. Concerns about malware and phishing mean responsible companies can no longer ask their users to click on links in emails, open any attachments or make use of interactive features in the email.

“That means email becomes a static medium that adds no value beyond the paper bill. For an increasing portion of Internet users, email is just not good enough anymore. By contrast, the Web portal model allows companies to offer a range of value-added services alongside bill presentment and payment in a secure online environment,” says Meltzer.

For example, information-rich bills such as cellular accounts contain a wealth of data. Online account management through a Web portal can allow users to group and chart information, manipulate data, or look up past statements. That functionality can be very powerful for corporate customers – they could pull up details of their highest spending users from their cellular network’s portal.

“But the promise of the Web as a service channel goes far beyond billing,” says Meltzer. “Once companies start to present bills to customers through an online portal, they can begin transitioning to an online Self-Service model that allows customers to carry out many tasks online at their convenience.” Customers of a cellular network could apply to migrate from one cellular package to another, update their address details, activate new services or log and track a support request.

“Each time a customer does one of these tasks online, he or she is taking the pressure of a phone call off your contact centre. Customers also like to help themselves and love the transparency of online Self-Service,” says Meltzer.

Initially email made sense as the primary communications channel between companies and customers when most users were using slow dial-up connections and were billed for phone usage per minute online. Now that many users have access to high-speed, always-on broadband connections, they are gravitating towards the rich functionality of Web portals rather than the static medium of email.

Meltzer says that many companies are still thinking about online billing as a way to achieve cost-savings for companies by removing paper and postage from their billing process. But the real value of the online channel comes from getting customers to answer questions and perform transactions themselves rather than picking up the phone to call you.

“In industries such as telecoms, 60-80% of call centre enquiries are related to account issues such a customer disputing a bill or requesting that copies of the past year’s statements are faxed to him or her,” says Meltzer. An online portal can allow a customer to download historical statements or initiate a bill dispute in a process that is cheaper to the service provider than telephonic support and more convenient for the customer.

Online banking is an excellent form of Self-Service and an example of how online Web service will soon revolutionise other industries. “If your bank said it would no longer send you your statements by email, you probably wouldn’t care,” Meltzer says. “But if it told you it was shutting down its online banking portal you’d probably start looking for a new bank the minute you heard the news.” It is obvious which the preferred choice is and where the industry is moving to.

HD gets a boost in SA

By admin, 17 września, 2010, No Comment

MultiChoice grows its High Definition offering

MultiChoice today announced the addition of another HD channel, bringing the total number of HD channels on the DStv platform to five. The new M-Net Movies 1 HD will be available to DStv Premium subscribers from 1 October 2010.

The HD channels on DStv include: M-Net HD, Discovery HD Showcase, SuperSport HD, SuperSport HD 2 and M-Net Movies 1 HD.

“High Definition channels are the fastest growing product globally and therefore our focus is on rolling out as many HD channels as possible onto the DStv platform, taking into account bandwidth restrictions,” comments Aletta Alberts, GM: Content for MultiChoice Africa.

“Our focus is on giving our viewers a great entertainment experience. HD movies lift that viewing experience to another level.”

M-Net Movies 1 as well as the HD channel (MM1HD) will broadcast movies in their première season only. In October viewers can expect movies for the entire family, from Family Fridays, to Feel Good Saturdays and Blockbuster Sundays, as well as days Only for the Ladies and Man-Days.

The M-Net Movies 1 HD, available on channel 175, will be a simulcast of M-Net Movies 1 on channel 103. This means the programming on M-Net Movies 1 and M-Net Movies 1 HD will be exactly the same and will be broadcast at the same time.

Data management using unified storage solutions

By admin, 17 września, 2010, No Comment

By Edmont Rao, Regional Director of Sub-Saharan Africa, Huawei Symantec

We are currently in the midst of a digital revolution that is changing the way we communicate, work and live, which in turn has had significant ramifications on how we produce, store and recall information, almost every bit of which is becoming digitised.  Collectively we are on pace to churn out 1.2 zettabytes (10 raised to the power of 21 bytes) of digital information in 2010 according to IDC.  This is expected to grow to 35 zettabytes, or 35 trillion gigabytes, by 2020.  To put this in perspective, if each piece of digital information is a DVD, the stack of DVDs would now reach halfway to Mars. Given this reality, it is critical that we have a reliable, cost effective, and scalable storage solution in the form of an easily managed unified storage platform.

Drowning in oceans of data

The increase in data creation is taking place at personal and enterprise levels.  At a personal level, the rise of personal digital devices speaks volumes to the way we create and share personal data.  Photos have moved from physical photo albums to things like smartphones and photo sharing websites.  On Facebook alone more than 25 billion pieces of content are shared each month, requiring over 60,000 servers to handle the storage and transactions.

At an enterprise level, there is unprecedented growth in online transactions and services needing to be stored, secured and managed.  For companies like Taobao, an e-commerce site in China comparable to eBay, reliable data storage is critical.  Consider that in one day in September 2009, the company sold 4.561 million items and processed 64,808 transactions.  With each item holding an accompanying description, photos, and customer data, there is a burgeoning need for robust and scalable storage solutions.

Insufficient storage

We are creating so much digital content that we have already exceeded the amount of digital storage space available.  In IDC’s estimates, we would have a shortfall of around 35% if we tried to store every single piece of digital data created in 2009.  This gap will only increase over time.

The growing need for unified storage solutions

Traditional servers have become too expensive as a long term solution, especially when factoring in the costs of the equipment and software licenses, and also the need for management by a network administrator.  In recent years, a new class of storage solutions which consolidates network-attached storage (NAS) appliances and storage area networks (SAN) has become readily available.  Instead of multiple servers running on various platforms, these new storage appliances run on a single storage platform and provide enterprises with reliability, scalability, and ease-of-use tools to effectively manage their storage needs.

High reliability

Given the growing dependence on digital information for business transactions, a single minute of downtime has direct revenue impact for a company.  For a business like Taobao that processes all of its transactions via its website, losing one minute of uptime can cost the company US$36,000, or roughly US$2 million per hour.

Taobao selected Huawei Symantec’s Oceanspace N8000 unified storage platform because of its active-active node configuration which can survive single or multiple node failure through workload redistribution across a clustered solution.  In addition, the N8000 can recover data almost instantaneously through data snapshots.  With these safeguards in place, companies can enjoy the assurance of 99.999% availability.

High scalability

Enterprises also need to consider future business and data growth in their selection of storage solutions.  For example, Shanghai Ocean University was looking to manage 100 terabytes of e-books and videos within its digital library on campus, while also planning ahead for its role as a supercomputing centre.  With scalability and flexibility in mind, it chose a unified storage platform that is not only a high performance file serving solution, but is also capable of scalability up to15 petabytes in the future.

Dynamic storage tiering (DST) within this platform also ensured the most efficient use of storage locations for the university’s data.  DST enables data to dynamically move to different storage tiers depending on usage needs.  For example, frequently accessed data would be stored on tier-one servers which consist of faster disks, while less volatile data resides on tier-two or three servers.  Because most organisations access only 10 percent of their data frequently, 90 percent of the university’s library data would be redirected to the less expensive storage using DST technology, which is expected to bring more than US$700,000 in savings.

High performance

The constant demand for data is putting a strain on storage system performance. To meet this demand there is a need for even utilisation across multiple nodes within a single storage system.  A unified storage system addresses this by enabling every NAS engine node to share the same storage pool simultaneously.  In addition, systems like N8500 make it possible for multiple NAS engines to read and write the same document simultaneously, thus improving response time and performance in cases where many users are trying to access a single document.

Management simplicity

While technologies are becoming more sophisticated, the management of these technologies has to be simple and intuitive.  Unified storage systems offer centralised management tools that are easy-to-use and access, whether through a GUI application or a web interface.  System administrators can use these management tools to set notification alerts via multiple communications mechanisms in the case of a system failure.  Data backups can be configured and monitored for success and failures.


The digital revolution continues unabated, and we fully expect that more changes will occur in data creation, security, storage and management as we move into a digital universe of unfathomable amounts of content.  For enterprises, the demand for innovative storage solutions will only increase with time and it will be increasingly important for these solutions to be highly reliable, scalable, and simple to manage.  Unified storage platforms can adapt to an enterprise’s changing business needs and provide it with the peace of mind to focus on improving the business, just as Taobao and Shanghai Ocean University have.

Can Africa keep up with the switchover from analogue to digital?

By admin, 16 września, 2010, No Comment

The digital age is upon us and media businesses need to become more attuned to the dynamics presented by the internet and emerging technologies. This provides the foundation of why senior level executives from across the globe and Africa will meet to discuss the way forward at the “Africa Media & Broadcasting Congress” taking place from the 29th of November in Johannesburg, South Africa.

“As this growing sector in Africa is expanding into a multitude of different avenues, traditional broadcasters need to be sure that they can move with the times and keep up with the switchover from analogue to digital” – says Anthea Coltman, Conference Manager for *Terrapinn. Coltman predicts that government and regulators will assist broadcasters in responding the changing dynamics of traditional broadcasting, and allow them to realise that there is a great opportunity in a variety of broadcast models in Africa – such as internet and mobile-TV.

The conference will draw on the expertise of Michael Armstrong, the Senior Vice President and General Manager of Black Entertainment Television in the USA. Armstrong will deliver a keynote address focusing on the perspective on improving African business strategies.

Attendees can also find out about the 10 Commandments of successful digital Pay TV from Joe Frans, President: Africa from Next Generation Broadcasting in Ghana.

The conference overall will focus on innovation, strategy and investment in Africa’s media and broadcasting sector and is not to be missed by all those involved in the media, content and telecoms market.

Covering a wide range of topics like smart TV, digital migration, new business models, finance mechanisms and models, radio and print media, outlook for the media and entertainment industry as well as creating, distributing and monetising content, the

*Africa Media & Broadcasting Congress 2010 will set the scene to ensure Africa’s media and broadcasters can move with the times and keep up with the switchover from analogue to digital.

*Africa Media & Broadcasting Congress not only hosts over 150 key industry executives to debate the issues facing the market, it also forms the platform for great networking and future deals to be sealed. For more information about the conference or to register, simply visit the website at:

* Africa Media & Broadcasting Congress is a senior-level conference and s running from the 29th of November at the Sandton Convention Centre in Johannesburg South Africa.

** Terrapinn organises the annual Africa Media & Broadcasting Congress. Terrapinn is a business to business media company. For more information about Terrapinn, simply visit:

Dell PowerVault MD simplifies storage

By admin, 16 września, 2010, No Comment

Data volumes are growing constantly and organisations, especially those in the Small to Medium Business (SMB) space, face the challenge of storing and managing this data with limited resources and tight IT budgets.

The Dell PowerVault MD range of modular storage devices, available from Drive Control Corporation (DCC), simplifies the IT environment by ensuring data availability, optimising storage architecture and offering scalability all at a price point geared to appeal to the smaller organisation.

“The new PowerVault MD range offers high performance modular direct attached disk storage as well as entry level Storage Area Network capability,” says Mandy Porter, Dell Business Unit Manager at DCC. “It offers double the performance and capacity over the previous range as well as double the host support, so that SMBs and other businesses can get twice as much storage for their money.”

The PowerVault MD family consists of several models to meet varying business requirements. The MD series, made up of the 3.5″ MD3200i and the 2.5″ MD3220i, offers iSCSI SAN storage capability, making them ideal for network storage consolidation and virtualised server environments. These arrays offer high capacity and performance for low level SAN environments without the need for expensive fibre channel networks.

The MD series of storage arrays offers 6Gb/s Serial Attached SCSI technology that is ideal for shared storage and virtualised environments. Available in either 3.5″ (MD3200) or 2.5″ (MD3220) these next generation arrays deliver flexibility, performance and scalability.

In addition the MD1200 offers direct attached SAS expansion enclosures, which can be connected to the MD3200 series for extra capacity, to allow organisations to easily run high performance and data intensive applications. For extended storage capability the MD1200 can house up to twenty-four SAS 2.5″ (MD1220) or twelve 3.5″ (MD1200) hard disk drives or solid state drives, providing capacity for up to 24 terabytes of data. To simplify matters even further both drive sizes can be combined using a single PowerEdge RAID controller.

“The PowerVault MD family is all about simplifying storage and offering high capacity and performance at an attractive price for smaller businesses. The modular flexibility enables organisations to easily upgrade existing systems or create additional storage to meet changing business needs, while the intelligent storage management software that supports the devices makes the devices easy and intuitive to use,” Porter continues. “Storage can be consolidated and centralised into one easy to manage device, lowering total costs as this centralised storage can be shared by multiple devices.”

“Compared to the previous range that the new range is replacing, the Dell MD Range offers double the input/output performance, double the host support and double the capacity at a comparable price. For SMBs that are looking for affordable, high performance virtualised storage platforms, the MD range checks all of the boxes,” she concludes.

IBM Rated Top Services Provider

By admin, 16 września, 2010, No Comment

Forrester Research Predicts IBM Will Maintain Lead through 2020

Forrester Research, Inc. ranked IBM as the top information technology services provider in 2010, noting that IBM is projected to maintain the top position through the year 2020.

“The Coming Upheaval in Tech Services”, published by Forrester Research in July 2010 focused on trends in the technology services market and ranked the top 10 service providers for 2010 by revenue. The report also predicted which firms will rank in the top 10 in 2020, noting that new competitors will emerge as others fade or consolidate.

The dynamics, economics and competitive landscape of information technology services will “dramatically change” over the next three to four years, according to Forrester Research. The restructuring economy, innovation moving toward the edge of the enterprise, redefining of buying and governance dynamics in accounts, and the normalisation of technology provided “as-a-service” were all named as factors that will contribute to industry transformation.

“IBM is uniquely able to address the evolving demands of today’s business,” said Liz Smith, general manager, IBM global offering management and development. “We collaborate across IBM using innovations from our software, hardware, consulting and research teams – to deliver highly integrated, purpose-built solutions, designed to help organisations address their most significant challenges and operate smarter.”

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